WCET's 28th Annual Meeting
 
Avoiding the Muddle: Navigating Vendor Relationships Successfully

Speaker
Moderator: Luke Dowden, Director, Distance Learning, University of Louisiana at Lafayette
Speaker: Claire Arabie, Instructional Support Manager, Office of Distance Learning at the University of Louisiana at Lafayette
Speaker: Stephen McGoffin, Business Manager / Budget Analyst, Office of Distance Learning, University of Louisiana at Lafayette


Description


Acquiring, implementing, and managing instructional technology and student support services for your institution can be a challenging venture with many potential barriers. Many times, administrators underestimate the time to evaluate, negotiate, implement, assess, and continue relationships with vendors. Vendor relationships are complex and require an investment of human resources to experience full benefits of the purchased tools and/or services. Poor management will leave you in a muddle - experiencing fear, uncertainty, and doubt that you made a sound investment. Attend this session to learn from our experiences forging and navigating successful partnerships with a range of vendors including services such as proctoring, online program management companies, and after hours / weekend technical support.

Presentation slides.