GENERAL INFORMATION


ULTRA FAST CUSTOMER SERVICE
New technologies and social media are changing the face of communication at great speed – and how we interact with our customers is equally challenged. Best practice in customer service delivery requires parallel skills (often by the same person) in front line conversations AND written communication through the electronic space.

DATE & TIME
 DAY ONE
| Monday 21 September 2015, 8.00am - 5.00pm
 DAY TWO
| Tuesday 22 September 2015, 8.30am - 3.30pm

VENUE
Palmerston North Convention Center
354 Main Street
Palmerston North
4410



            
New Zealand

PARKING (VENUE)
There are 26 free car parks at the back of the Convention Centre which are
available on a first in, first served basis.

If these parks are full, delegates are able to collect a parking pass from
registration which allows free parking around certain areas of the CBD. Maps will
be provided to indicate where these passes are valid. Please display this
pass on your dashboard.

Please note: ALGIM will not be responsible for any parking tickets incurred
throughout the duration of the Symposium if cars are parked incorrectly


MASTER CLASS 
ALGIM are offering Contact Centre personnel the opportunity to attend a one day course on “Contact Centre Operations: Taking Your Centre to the Next Level”, developed and delivered by Kelly Brickley.

DATE & TIME
DATE
| Wednesday 23 September 2015
TIME
| 9.00am - 5.00pm

VENUE
Palmerston North City Council
Civic Admin Building
1st floor
Training Room

BACKGROUND
The annual ALGIM Customer Service Symposium is now New Zealand's leading customer service event. It is designed for the sector by the sector, and aims to bring Local Government customer service practitioners together to face the challenge of higher customer expectations through multi-channel delivery mechanisms including online self service, social media, web, text, email and chat.

Managing the customer experience is how Local Government can achieve higher levels of customer satisfaction.










Promote this event on your social networks