Tom Abbott
Author & International Speaker
Soho Sales Coaching Pte Ltd
Tom Abbott is an international sales expert and author who has worked with market leaders such as Credit Suisse, Fuji Xerox, HP, HSBC, National Geographic Explorer, SingTel and Telekom Malaysia. His optimism is contagious and he believes the future is something you can control, despite these challenging economic times. Tom appears regularly on radio 938LIVE, BFM89.9 and contributes sales articles published in Singapore Business Review, Singapore Marketer, Business Times, Straits Times, The Star and Marketeer. His publications include The SOHO Solution and Social Selling.
 
Katherine Breuss
Director
Breuss Consulting & GradGreenhouse
Katherine is the founder and director of Breuss Consulting Pte Ltd bringing over 20 years business experience within Asia, Australia, Europe and the United States working within corporates, banking institutions, as an executive coach, facilitator, consultant and entrepreneur delivering high quality products and services to CEOs, directors, vice presidents, high potential managers, associates and graduates. Emanating from Katherine’s experience at Goldman Sachs in London, Breuss Consulting was founded in Singapore in 2004 with the focus to uncover in clients their commercial talent and their leader within using a blended-learning, coaching approach.

Katherine partners with GradGreenhouse, an online graduate recruitment portal, helping to connect the right candidates to the right jobs through cognitive assessments, psychometric tests, video CVs, video interviews, virtual career fairs and e-development that is solely delivered by Breuss Consulting through their online, coaching moments platform, Breuss iLEARN – focusing on well-being and leadership qualities and skills.

Katherine is originally from the United States, lived and worked in London and has been residing in Singapore working across Asia Pacific for the past 11 years. She is a wife, mum of 4 kids, fitness buff and lover of new and exciting adventures. Katherine continuously develops her own qualities and skills and walks the talk wherever she can.
 
Sue Campbell
Managing Director, Asia
Asia Futurestep
Sue Campbell is Managing Director for Asia, encompassing Greater China, ASEAN, India, Japan and Korea. In this role, she is responsible for RPO, Projects & Talent Acquisition Consulting, this includes Solution Design, Implementation, Service Delivery, Operations and Continuous Improvement, working closely with the regional management team. Commencing her career with one of the Big 4 Accounting Firms in Sydney, Sue moved into executive recruitment with a leading consultancy over 15 years ago. She then relocated to New Zealand, and the UK, where she was Director of the largest operating division. Prior to joining Futurestep, she was Client Services Director at AMS, based in London, responsible for a portfolio of RPO client solutions: covering clients across a range of industry sectors including financial & professional services, technology and consumer. Since moving to Hong Kong with Futurestep in 2010, Sue has acted in a regional governance capacity for RPO across Asia driving growth and innovation. She has worked closely with a leading consumer retail client in the planning and development of a significant RPO to support their Greater China growth strategy, project managed a consultancy assignment for a leading financial services institution undertaking a comprehensive review and rationalisation of agency partners and lead a comprehensive regional talent acquisition review for a FMCG organisation. She has extensive international experience in resourcing and talent management, including commercial and solution design, negotiation, implementation and operational delivery management. Sue is an active Board Member of the Asia Pacific Chapter of the HRO Today Services & Technology Association. Sue holds a Bachelor of Business from the University of Technology, Sydney and a Graduate Certificate in Management from the Australian Graduate School of Management.
 
Paul Chiswick
Senior Vice President, Asia Pacific
Pontoon Solutions
Paul brings over 18 years business leadership experience gained within the Asian, Australian and European workforce solutions industry, having partnered clients in the design, implementation and management of complex human capital solutions. Paul has led recruitment process outsourcing, contingent workforce optimisation, executive search and talent consulting initiatives on behalf of leading multi-national corporations.
 
Elliot Clark
CEO
SharedXpertise, HRO Today
Elliot Clark is CEO of SharedXpertise, owners of CR, HRO, FAO magazines, conferences and online properties. As COO of Kenexa, a leading HR outsourcing provider, Clark helped take the company public and served as the company’s chief compliance officer and de-facto CRO. Clark holds a BS in economics from the Wharton School at the University of Pennsylvania.
 
Suzie Custerson
Head of Talent Acquisition, Asia Regional Human Resource
Manulife
An experienced Asia Pacific HR leader with specialist knowledge across the areas of Talent Management, Recruitment & Resourcing, and Regional HR Shared Services Operations (Employee Relations, Learning, HR Operations & Payroll).

Key experience includes 11 years in the Banking & Financial Services industry heading up various HR and Talent Acquisition functions largely at ANZ Banking Group & Credit Suisse.

Suzie joined Manulife 18 months ago as Regional Head of Talent Acquisition and is responsible for driving Asia’s Talent Acquisition function ( teams in place across 10 countries) to deliver on Manulife’s future hiring growth. Suzie holds a Master’s degree in Business Strategy & Innovation from Australia and a Business Degree from the UK.
 
Paul Daley
Senior Vice President
Cielo


As Senior Vice President – Asia Pacific for Cielo, Paul Daley is responsible for the region’s operational performance and customer success. Paul has more than a decade of experience in RPO and talent management, partnering with global organizations to drive complex strategic resourcing, talent and people engagements across 13 countries in diverse industries including Engineering, Financial Services, Insurance, Telecoms, Manufacturing, Healthcare and IT. Paul holds a MBA from Henley Business School and a BSC in Managerial and Administrative Studies from Aston University in the UK.
 
Doug Edmonds
Regional Director, APAC
Randstad Sourceright
In this key regional leadership role, Doug is responsible for the strategic development and execution of the business across Asia’s emerging markets. He works with companies to impact business agility through strategic talent acquisition and workforce management. Doug brings to the role over 15 years of experience in the recruitment field. He commenced his career with Randstad in 1998 as a specialist accounting recruiter. Since then he has developed an international recruitment and leadership career across Australia, the United Kingdom and now Asia Pacific.
 
Pushp Deep Gupta
Senior Client Partner
Futurestep


Pushp Deep Gupta is a Senior Client Partner and Practice Leader for Executive Education in Asia and Leadership Development in ASEAN.  Pushp has over a decade’s experience in talent and leadership consulting, where he leads major leadership development interventions in client organizations right around the region.  He helps his clients articulate robust high potential talent and leadership strategies, and co designs with them longitudinal interventions to help them achieve the desired outcomes.  His works with clients include Leadership Acceleration, High Potential Talent strategy, Integrated talent management, Top Team assessment, and Total Rewards strategy.

Pushp brings to his clients a focus on long term thinking, creative program design, and stakeholder alignment. He strives to have a significant 'multiplier effect' on leaders that he coaches and develops.

Pushp has assessed, coached and delivered class room based leadership sessions for nearly 1000 leaders across Asia over the past 4 years.  In 2012, he partnered with his client Estée Lauder Companies to win the Gold Trailblazer award presented by the CLO Magazine in Colorado. He led the design and delivery of the immersive 9 month ”Transformation Leadership Program" which was a cornerstone of this award winning effort.

Pushp has been teaching at the National University of Singapore and has authored a number of articles and white papers. He has an MBA from the Indian Institute of Management Kolkata and has worked in India, Malaysia and Singapore.  Pushp is also Head of the Executive Leadership Center in Singapore, which is being set-up to offer signature executive education programs and the highly acclaimed Executive to Leadership (ELI) coaching solutions.
 
Matt Kaiser
Employer Branding and Digital Recruitment
Ericsson


Matt is a member of the Global Talent Acquisition team at Ericsson – the world's leading provider of communications technology and services, operating in 180 countries and employing more than 100,000 people.

Matt began his career with Ericsson in Australia in 2012, where he helped reshape the talent acquisition process for Ericsson Australia and New Zealand. In 2013, Matt moved into a global role with Ericsson and is now based in Singapore. He is currently driving innovation in the employer branding, sourcing and recruitment strategy for Ericsson globally.

Prior to working at Ericsson, Matt was a strategy consultant with a U.S. recruitment communications firm for 15 years, helping leading organizations implement innovative employer branding and digital strategies to attract top talent. Matt is a graduate of The Florida State University. He is an author and featured industry speaker on best practices in Talent Management at international HR events.
 
Ron Kaufman
Chairman
Up Your Service


Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization. He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”
 
Avi Liran
Chief Joy-Care Officer
Avi is an engaging, inspirational, and entertaining global speaker. He is a thought leader and expert in Positive Leadership, Resilience and Motivational Change. He helps his clients to rejuvenate the workplace, refresh values and upgrade cultures with positive energy, playfulness for creativity, and caring relationships that translate into higher engagement, talent retention and peak performance. With a mission to make more humane work places where individuals flourish and teams thrive, Avi Liran (Economist, MBA) co‐founded the “Joy‐Care leadership system” in 2006. The system combines accelerated learning with scientific, evidence based research and successful global business case studies to achieve consistently extraordinary results. Avi leverages his vast international experience as a former diplomat (Economic, Trade and Tourism Attaché for South East Asia), venture capitalist, VP Marketing, entrepreneur and change leader to provide simple, actionable and practical tools and rituals that are easily applied in the corporate world and at home. Avi has been a consultant, coach and trainer for top organizations like Marriott, Turkish Airlines, Marina Bay Sands, Lenovo, Keppel, Far East Organization, Coca Cola, Lilly, Shaya’s Starbucks, Victoria’s Secrets and Body Shop, SingTel, Hong Kong Jockey Club, Dairy Farm Guardian Singapore and Rustan Philippines, Spring Singapore, Delta Force of Singapore Police and many others.
 
Mr. Zachary Misko
Global Vice President & Executive Director
HRO Today Services & Technology Association


Zachary Misko is global vice president & executive director at SharedXpertise Media, LLC. Zachary works with companies throughout the world to educate, best practice share, and improve processes that drive human resources and workforce solutions.
 
Rachael Pogson
Global VP Talent Acquisition & HR Central
Seagate
Rachael Pogson is VP Global Talent Acquisition and HRCentral for Seagate. She is responsible for Seagate’s global hiring from operators to executives, employee orientation, and HR back office operations support. Previously Rachael has been both on the client and vendor side of recruitment solutions in Asia Pacific, Middle East, Russia and CIS. A mandarin speaker Rachael has worked and lived in China for over 20 years and Singapore for 5 years, and has had general management & P&L responsibility for 15+ years.
 
Scott Sullivan
Managing Director, Asia
Graebel Relocation
Mr. Scott Sullivan is a 24-hour year global relocation industry veteran. Today, he is the managing director at the Graebel Relocation business center in Singapore. As managing director Mr. Sullivan leads the APAC operations and administration of all relocation and mobility services for the Company’s globally active clientele throughout the APAC region.
 
Wendy Tan
Founding Partner
Flame Centre
A consultant, writer and speaker, Wendy Tan integrates wholeness at work so we act with wisdom to create greater good. Wendy has partnered clients in Asia to leverage their human capital as a competitive advantage by engaging and retaining staff sustainably. She has also helped clients develop their internal consulting capability, in particular, to transform from transactional to strategic business partner role. Being a Chinese with a Western education, Wendy integrates both Western thought and Eastern philosophy so we act in alignment to our context. A professional speaker, Wendy has conducted keynotes and has presented in regional conferences in Asia. Wendy connects with her audience through her authentic, heartful and thought-provoking disposition. Wendy is the Founding Partner of Flame Centre, an organization development consulting and training practice based in Asia. She is also an accredited trainer in Dr Beverly Kaye’s career development and talent engagement solutions and Peter Block’s Flawless Consulting workshops. Wendy graduated Masters of Science in Organization Development in Pepperdine University and is currently a professional member of Asia Professional Speakers Singapore. Her articles have also been frequently published in industry magazines, such as OD Practitioner, ATD’s T+D and AI Practitioner.
 
Kang Yam
Chief Learning Curator
Flame Centre
Kang Yam (or KY for short) is the Chief Learning Curator for The Flame Centre. His professional career revolves around building capabilities and capacities of individuals to fulfil personal and organisational goals. As the Chief Learning Curator, he has a voracious appetite for new knowledge and learning and his talent is in making connections with what he has learnt and devising ways in which other learners can apply the knowledge and skills in their daily work and life.

Trained in economics, KY learned how to expertly analyse, isolate issues and make critical decisions – a very scientific way of looking at the world. While he has realised that an extreme focus on rational and scientific management thinking brings success in the short run, it also leads to overly rigid thinking, safety in groups and diminishing individual commitment and ownership in the long run. The over reliance on systems, processes and controls to manage people ironically seems to sow the seeds of mediocrity in many organisations. It is for this reason that Kang Yam believes humanity is the last hope for business. He sees potential in others, each individual is a work in progress, alive with possibilities.For this very reason, he is drawn towards people; interacting with others and helping them experience success.

KY is a master trainer for Career Systems International’s Career Power® and Love ‘Em or Lose ‘Em® solutions. He is a certified trainer in Peter Block’s Flawless Consulting™ workshops. He has also designed many challenging and impactful training and development experiences for organizations. His performance management workshops have been accepted by Civil Service College as a mainstay for both individual contributors and managers. He has also designed leadership and cross-cultural collaboration workshops for clients such as Prudential (Singapore), Emerson Process Management, Michelin, Aviva and Singapore Police Force Training Command and Ministry of Home Affairs. As a consultant and trainer, he has travelled around Asia Pacific and conducted numerous workshops for companies such as, UTAG (China), Henkel (China), Syngenta (China and India), Microsoft (China), First Data Corporation (Singapore, China, South Korea), Schneider Electric (China), Merck (Singapore), 3M (Singapore), Rio Tinto (Australia), BP Castrol (China), Whirlpool (China), Exxon Mobil (Australia and China), Aviva (Singapore), Ariba Inc (India), Honeywell (India), Corning International and Corning Computer Display Technologies (Taiwan), Hewlett Packard (China, Singapore, Japan, Taiwan, Hong Kong and Australia) and Merrill Lynch (Hong Kong).

Kang Yam holds a Master of Business Administration (Strategy) from Nanyang Technological University and a 2nd Upper Honours in Economics from National University of Singapore. He also has an Advanced Designing Learning Certificate by Association of Training and Development (ASTD) and is qualified to administer/interpret DISC Profiles. He is currently a Doctor in Education student with National Institute of Education in Singapore. Kang Yam speaks English and conversational Mandarin.
 
Danny Zhang
Operations Director
PeopleScout


Danny Zhang, Operations Director of the Asia Pacific region at PeopleScout, has 8 years of experience in recruitment process outsourcing (RPO). Since joining PeopleScout in early 2013, Danny has established a partnership with a leading global CRO in the Asia Pacific region as a full spectrum RPO solution partner with responsibilities in overall team management and account management as well as the promotion of operational excellence. He leads the development of innovative, sustainable and business-aligned recruitment strategies as well as oversees the implementation of initiatives and programs to meet talent needs of clients across the Asia Pacific Region. At PeopleScout, Danny drives the creation and implementation of recruitment marketing programs and cutting edge recruitment technology in alignment with global Recruitment and Talent Services team. Danny excels in regional client and account management and has designed for all of the global business units within the Asia Pacific market through strategic hiring and initiatives. Danny has led markets in the United Kingdom, the United States and in a variety of countries in the Asia Pacific region. This broad scope of his work has allowed him to accumulate broad industry experience in staffing and recruitment.