ICCVM 2019 - Veterinary Communication Summit
Cindy Adams MSW, PhD
University Of Calgary, Veterinary Medicine
MSW (Master’s of Social Work, University of Calgary); PhD (Veterinary Epidemiology, Ontario Veterinary College)
Dr. Adams is a Professor in the Department of Veterinary Clinical and Diagnostic Sciences at the University of Calgary, Veterinary Medicine. Her primary role includes directing the Clinical Communication Program across the first 3 years of the DVM program, and conducting research related to communication in small and large animal practice settings and research that has to do with veterinary education and human-animal interactions. She is called upon to assist schools (veterinary and animal health technology) across North America to design and deliver communication programs.
She consults nationally and internationally in veterinary medicine on all applications of communication in veterinary medicine. She is the founder and Chair of the International Conference on Communication in Veterinary Medicine, founder and Board member for the International Veterinary Communication Institute, Faculty member for the Institute for Healthcare Communication, New Haven Ct. Her most recent contribution to the profession is a handbook entitled: Skills for Communicating in Veterinary Medicine. This book was written for all members of the practice team as well as those responsible for training and coaching communication in a variety of settings.
Elpida Artemiou BSc, MSc, PhD, AFAMEE
Ross University School of Medicine
Dr. Artemiou is currently an Assistant Professor of Clinical Communication in the Department of Clinical Sciences at Ross University School of Veterinary Medicine (RUSVM). She began her professional career in counseling at RUSVM and continued to complete a PhD in Medical Education with an emphasis on novel teaching methodologies and outcome assessments. For the past couple of years, Dr. Artemiou has focused her career in exploring e-learning teaching, learning methods and in incorporating blended learning in the classroom. Dr. Artemiou has developed and implemented outcome assessments to assess students’ communication competence and established the role of simulated clients as raters. Through her teaching, Dr. Artemiou encourages compassionate care and mindful, reflective daily practice while promoting diversity and embracing inclusivity. Her interests include communication skills, teaching, learning and assessment, workplace learning, leadership development, human-animal interactions, wellness, and the One Health approach.
Serge Chaloub BSc., DVM, DACVIM (SAIM)
University of Calgary, Faculty of Veterinary Medicine
Born and raised in Montreal, Dr. Chalhoub graduated from the DVM program at the Faculty of Veterinary Medicine (FMV) of the University of Montreal in 2004. He then completed a one-year rotating small animal internship at the same institution and then pursued a residency in small animal internal medicine at the Animal Medical Center (AMC) in New York City. Once completed in 2009 he stayed on at the AMC as their first renal/hemodialysis fellow. During this time, he was also trained in interventional radiology/endoscopy. Dr. Chalhoub is currently a senior instructor at the University of Calgary’s Faculty of Veterinary Medicine (UCVM). He was the recipient of the 2013 Canadian Veterinary Medical Association’s Teacher of the Year Award, the 2015 University of Calgary Team Teacher of the Year Award, and the 2017 Carl J. Norden Distinguished Teacher Award. Dr. Chalhoub is heavily involved in UCVM’s communication and professionals skills courses. He is the co-coordinator of the UCVM-CUPS Pet Health Clinic for disadvantaged Calgarians which promotes service learning with a focus on communications skills for UCVM’s 3rd year students.
Dr. Jason Coe
Ontario Veterinary College
Dr. Jason Coe is an Associate Professor at the Ontario Veterinary College. After graduating from the College in 2001, he returned from mixed-animal practice to complete a PhD in the area of veterinary communications in 2008. In the same year, Jason joined the Ontario Veterinary College in the Department of Population Medicine where he has established an active research program examining the human-animal bond as well as the role of interpersonal communications on the outcomes of veterinary care. In his current role at the College, he co-coordinates the clinical communication curriculum across all 4 years of the veterinary program and is involved in teaching students about the relationships that exist between people and animals.
In 2010, Jason was awarded the Nestlé Purina PetCare Canada Chair in Communications dedicated to improving the relationship between companion-animals and people through research and education. When not dedicating his time to these activities, Jason enjoys personal time with his wife, son and 2 daughters.
Samantha Farley
Samantha Farley earned her Bachelor of Arts in Journalism from the University of Oklahoma in 2012. Shortly after, she joined the editorial team at Brief Media, where she has since served in various editorial roles. She is currently Managing Editor for Clinician’s Brief and Practice Brief. To continue pursuing her passion for publishing, she earned her Master of Professional Studies in Publishing from the George Washington University in 2016. In addition, she has served for 5 years as an editorial judge for the Independent Book Publishers Association’s annual Benjamin Franklin Awards.
Suzanne M. Kurtz PhD
University of Calgary
Suzanne M. Kurtz, PhD, is Professor Emerita, University of Calgary, Canada, where she served the Faculties of Education and Medicine (1976 through 2005), and directed the Faculty of Medicine’s communication program for twenty-eight years. In 2006, she became Nestlé Purina Professor of Clinical Communication (2006 – 2011) and founding director of the Clinical Communication Program (2006-2015) at the College of Veterinary Medicine, Washington State University; late in 2017 she became Professor Emerita there. Focusing her career on improving communication and educational practices in the professions, she has developed and consulted widely on communication curricula and assessment, coaching techniques and teaching methods. Dr. Kurtz has worked with veterinarians and physicians across the specialties and with students, interns and residents, patients and clients, technicians and nurses, educators, administrators, industry partners, government agencies and professional organizations in both professions. Co-developer of Pfizer’s FRANK program, she also co-organized the eight International Conferences on Communication in Veterinary Medicine. Contributing across diverse cultural and disciplinary lines, she has collaborated on several health-related international development projects in Nepal, Thailand, the Philippines, and South Africa. Dr. Kurtz has been an invited visiting scholar at several universities and continues to consult nationally and internationally at all levels of veterinary and medical practice and education.
Dr. Christy Leslie BSc, DVM, MBA
Faculty of Veterinary Medicine University of Calgary
After completing her Bachelor of Science in Biological Science, Christy attended the Ontario Veterinary College (OVC) to earn her Doctor of Veterinary Medicine degree. To further her clinical skills and experience, Christy completed a rotating small animal internship, also at OVC. Afterwards, Christy headed west to Calgary to join the emergency team at the CARE Centre. She spent several years there in clinical practice prior to exploring her interest in business management and leadership, through completion of a Master in Business Administration at the University of Calgary. Christy then joined VCA Canada as Director of Client Experience to develop, implement and manage a nationwide strategic client experience (CX) program in over 80 veterinary clinics. Through this experience, Christy developed a deep passion for role of exceptional CX in practicing excellent veterinary medicine. Christy carried this passion with her as she moved into operations roles, first as Assistant General Manager at Calgary North Veterinary Hospital, and then headed back to where her career began by taking on the role of General Manager at the CARE Centre. Recently, Christy has taken the opportunity to build on all these experiences to take on various roles including Sessional Instructor at the University of Calgary Faculty of Veterinary Medicine, VCA Canada Director of Veterinary Mentorship and Development, an Instructor at Bow Valley College, and working with the Alberta Veterinary Medical Association. Christy has a passion for the profession and enjoys these opportunities to funnel that passion into business, management, mentorship, teaching and veterinary regulation.
Dr. Michelle McArthur
University of Adelaide
Dr. Michelle McArthur BA (Psych) Hons, D (Clin) Psych is a Senior Lecturer in the School of Animal and Veterinary Science at the University of Adelaide. She developed and leads the clinical communication and wellbeing program across the veterinary bioscience and DVM degrees. She is called upon nationally and internationally to provide skills-based communication workshops as well as mental health and wellbeing seminars in the veterinary medicine setting. Michelle is co-project lead on the Australian VetSet2Go resilience research project. She actively researches and publishes in the field of communication and wellbeing in veterinary medicine. She is also a practicing clinical psychologist. In her spare time, she loves being with her family, exploring new places and foods, coaching basketball and cooking.
Dr. Sam Romano
University of Colorado
Sam Romano, DVM MBA is a 1983 graduate of the Colorado State University (CSU) Professional Veterinary Medical (PVM) program, and past founder and co-owner of emergency services (1992-2014) at The Veterinary Referral Center of Colorado (VRCC). Since 2007, he has served as an adjunct instructor in the CSU PVM program teaching courses in communication skills, clinical reasoning, business, and wellbeing. Sam is certified in Gallup-Clifton StrengthFinders, and is the current Immediate Past President of the Colorado Veterinary Medical Association (CVMA).
He lives in Arvada, Colorado with his wife Mary. They have two grown children, Natalie and Nick, who also reside in Colorado.
Paulette Senior
Paulette Senior began her career as a medical secretary and editor before pursuing her dream and returning to college, graduating in 1988 from the University of Florida with a Bachelor of Science in Journalism degree. A decades-long career as a journalist followed, first at several daily newspapers, including the Palm Beach Post, then at a business magazine, and finally as the owner/editor/publisher of a community newspaper. After selling her community paper, she turned to another passion and ran a large non-profit for several years that provided education and health services to women and children in need. Nothing leads to burnout faster than a nonprofit, and in 2015, Paulette returned to medical editing/journalism as the managing editor of Veterinary Team Brief, published by Brief Media, which satisfies her passion for journalism and love of animals.
Darcy Shaw
Dept. of Companion Animals, Atlantic Veterinary College (AVC), University of Prince Edward Island, Canada
Darcy H. Shaw DVM, MVSc, MBA, DACVIM is Professor Emeritus of small animal internal medicine in the Dept. of Companion Animals, Atlantic Veterinary College (AVC), University of Prince Edward Island, Canada. Over his 30 plus years as a veterinarian, Darcy has served as a clinician, educator and administrator and held leadership positions such as Teaching Hospital Director, Department Chair and Associate Dean of Professional Services. He is a Past President (2000-2001) of the Canadian Veterinary Medical Association and is a board member of the Veterinary Leadership Institute. Darcy lead the development of the communication skills teaching program at the AVC and is a regular trainer for the Institute for Healthcare Communication in its annual veterinary faculty development train-the-trainer program. Darcy has participated in innovative leadership development programs such as Leading Organizations to Health and Courage to Lead. He is a certified facilitator for the Center for Courage and Renewal and co-facilitates an annual retreat (Leading with Integrity) for leaders in veterinary medicine. The first and only leadership retreat of its kind in the veterinary profession. He also co-leads the Association of American Veterinary Medical Colleges (AAVMC) Leadership Academy. Over his career, Darcy has developed a deep appreciation for the dedication and passion of people within the veterinary community and the compelling need to support each other, communicate effectively and lead with integrity and authenticity. Darcy and his wife, Shelley Burton, a clinical pathologist at AVC, live in Prince Edward Island, Canada. Darcy’s personal passions include cooking, cycling, cats and travel.
Dr. Jane Shaw DVM, PhD
Colorado State University
Jane R. Shaw, DVM, PhD is a recognized expert in veterinarian-client-patient interactions. Her dissertation was the first scientific study of veterinarian-client-patient communication and her publications focus on the analysis of videotaped conversations between veterinarians and their clients and animal patients. Of interest is studying the relationship between communication and clinical outcomes for veterinarians, clients and patients, including satisfaction, adherence and patient health.
Dr. Shaw is an Associate Professor of Veterinary Communication and Director of Veterinary Communication for Professional Excellence at Colorado State University. Dr. Shaw received her veterinary degree from Michigan State University in 1994 and received her PhD in Epidemiology at the University of Guelph in Ontario, Canada in 2004. In 20018, Dr. Shaw was the recipient of the Bustad Award, recognizing her contributions to enhancing the relationship between people and their pets and the in 2011, Colorado Veterinary Medical Association Outstanding Faculty of the Year Award. In 2018, she was the inaugural recipient of the Academy for Healthcare Communication Teaching Excellence Award for advancing the field of healthcare communication.
Dr. Shaw implements the communication curriculum at Colorado State University, focusing on clinical interviewing skills to enhance professional performance through partnership with colleagues and clients. She serves on the workshop committee for the International Conference on Communication in Healthcare. Dr. Shaw is called upon internationally and nationally to conduct skills-based communication workshops at veterinary conferences and symposia. She consults with veterinary practices to enhance teamwork, continuity of care and client service. Jane shares her life with her beloved 4-legged friend yellow Labrador, Charlie.
Becky Taylor MA, RVT
Olds College
Becky Taylor has been active in her career as an RVT for over 20 years. She worked in a mixed animal practice and then joined the teaching team at Olds College in the AHT Program. Becky holds a certificate in Veterinary Hospital Management and has completed extensive training in leadership and communication. Becky’s passion for working with people has led to her devoting much of her professional development to learning and teaching communication skills in an applied manner. She has been active on provincial and national veterinary organizations as well as on various committees at Olds College. Becky completed a Master of Arts in Professional Communication through Royal Roads University which included a final research paper on the communication practices of RVTs. An avid advocate for practicing communication skills within the veterinary profession, she teaches courses in communication which includes lecture and simulations to all students in the animal health programs at Olds College (AHT, VMR, VTA) as well as coaches & examines veterinary students at UCVM in simulated communication settings. She has spoken extensively on the topic of communication to various groups in the animal health industry and is well respected for her enthusiasm and knowledge in that area.