Tony Detter, Inflight Sales Group is the Managing Director of Asia’s leading inflight duty free concessionnaire and has nearly 25 years’ experience within the specialty retailing and consulting industries.  During his tenure at Inflight Sales Group, a longtime partner of GuestLogix, Tony has also held titles including VP Marketing and Account Director. At the GuestLogix User Group Conference, Tony will share his industry expertise in an address about innovation and technology enablement as it pertains to the evolution of Duty Free and the future of onboard retailing!

Tim Dunne, an innovation expert, helps individuals, teams and organizations to think and act in ways that enhance their creativity. Tim has real world, large company experience in sales, finance and management, which combined with his advanced study of Creativity and Change Management give him insights on leading organizations to sustain growth over the long haul.  At the GuestLogix User Group Conference, Tim will be addressing how to overcome unconscious stifling behaviours, by highlighting specific, simple behaviours that can strengthen your culture for better creativity and innovation!

Michelle Fischer, NCR Travel is Vice President of Strategy & Marketing for NCR Travel, accountable for thought leadership, performance-based marketing programs, and global sales enablement across all segments of the travel industry, including airline and airport, car rental and ground transportation.  Fischer joined NCR in 2012 from travel software company Sabre Airline Solutions®, where she held a number of leadership roles within product management, marketing and professional services over a span of 10 years.  Most recently, Fischer was Director of Point-of-Sale Product Management and Marketing, responsible for defining and driving the multi-year strategy behind mobile, web, kiosk and agent-facing SaaS solutions for more than 60 airlines worldwide.

Airline Exclusive - Device Management and Enhanced Logistics Services: Managing and Maintaining Your Cash Register

In this session, we will discuss device & logistics management with regards to your current and next-generation devices to achieve greater efficiency in your onboard retail operation and keep your onboard store open.  We will also be discussing the benefits of utilizing Enhanced Logistics Management Services (ELMS) to further optimize your operations.   

Key Discussion Points will be:

 

• Device management in a POS and mobile device deployment
• Learning about the ELMS offering
• How you will benefit from the ELMS program
• Learning about the Logistics Health Assessment offering (LHA)
• The benefits of this program and how it will help to optimize your store

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Rail Exclusive - Investing in the Future

The GuestLogix Global Rail Division welcomes you to an informative and interesting session covering the launch of the Company’s Global Rail Division, its views on the marketplace and the overall vision and strategy moving forward, including the launch of GXI 2.0.

Key Discussion Points will be:

 

• Launch of GXI Global Rail Division
• Our Journey
• Key Achievements
• Current Strategy
• Looking to the Future

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Airline Exclusive - Smart POS: Converting Consumer Mobile Devices into Onboard POS Terminals                       

Consumer mobile devices, such as smartphones and tablets, are quickly being recognized by carriers for their potential to increase productivity onboard. The convergence of crew mobile devices and POS terminals is finally here, providing you with exciting new options to consider for your onboard retailing. This session will address how our onboard retail software can be used on smartphones and tablets to handle onboard sales and more.

Key Discussion Points will be:

• Review of consumer mobile devices and their uses onboard by crew
• Understand the key differences between custom devices and consumer mobile devices
• Going from a “smartphone” to a “Smart POS” – considerations, strategy and implementation
• A demonstration of the GuestLogix Smart POS solution
• Security, MDM, device Logistics and other considerations

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Airline Exclusive – Buy on Board Panel:  A Customer-Centric Approach to Inflight Sales 

Traditional Duty Free and Buy-on-Board has and is continuing to rapidly evolve. Join us in what proposes to be an informative discussion and to listen to our panel experts as they reveal where airlines and their concession partners are pushing the boundaries to contribute to airline revenues and profitability whilst maintaining the airline brand. We will be exploring how some experts believe a customer-centric approach to the Buy-on-Board and Duty Free program, leveraging effective merchandising, combined with strategic technologies and solutions are key to success in growing revenues and ensuring customer loyalty.

Key Discussion Points will be:

 

• The evolution of the Buy-on-Board & Duty Free market
• The link between innovative technology and BoB / DF growth
• How technology is enabling the passenger “self-serve” model
• The importance of enhancing the passenger experience to facilitate revenue growth
• The importance of consumer/passenger information in determining “winning” product assortments and promotions

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Rail Exclusive - Device Management Strategies

Join the Global Rail Division for an interactive and informative session focused on getting the most out of your hardware estate, including tips and strategies to help you manage your devices on a day-to-day basis, as well as the benefits to be gained from a well-maintained and executed hardware program.  

Key Discussion Points will be:

 

• What is device management?
• Managing your hardware estate
• Getting the most out of your devices
• How to record and report issues to GuestLogix
• GuestLogix Repair turnaround

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Exclusive Flight Attendant Sessions

One of the key aspects of each year’s conference is to speak to the end users directly and get their input on the improvements they would like to see to the GuestLogix Solution.  Flight Attendant feedback has played an integral role in the design and development of our devices and user experience designs of our graphical user interface.  Flight Attendants can benefit from the experience of listening and sharing ideas with other Flight Attendants in an interactive setting.  This session will also serve to understand how new hardware, software and other new initiatives would be received by Flight Attendants, as well as gain insights into the wants and needs of Flight Attendant and their airlines. Feedback from this session will help GuestLogix to identify directions, challenges and opportunities.

Key Discussion Points will be:

                                                                                                                                            

• GuestLogix Onboard Retail Technology: Hardware and Software
• The Mobile Evolution – Consumer Mobile Devices; Next-Gen POS
• Enhancing Customer Service Onboard: Brainstorming Session

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Turning Ancillary Revenue Data into Organizational Insight

Learn about OnTouch® Analytics, the business intelligence platform designed specifically for travel operators to acquire, analyze, and distribute ancillary revenue insight throughout the organization.  See what’s new in 2013 and learn what’s in store for the platform’s continuous evolution.    

Key Discussion Points will be:

·         Using the out-of-box dashboards, drillable reports, e-mail subscriptions to streamline your organization’s access to data 

·         Automated and self-service analysis to keep ancillary revenue data at the fingertips of business decision makers and users

·         Leveraging the onboard crew to track and record feedback as drivers for business action

·         The ability to customize predictive models to forecast onboard demand

·         Benefits of a single analytical repository to record and analyze ancillary revenue sales, employee feedback, and passenger behavioral data 

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The Complex Ecosystem of Global Payments

Accepting and processing payments is complex and challenging for merchants around the world, especially onboard where connectivity is limited or non-existent. In this session, we will discuss various payment options and their respective features, global payment trends, options to utilize connectivity onboard, as well as controlling fraud and risk. We will also discuss the GuestLogix Payment Platform.

Key Discussion Points will be:

 

• How are card payments processed today?
• Payment industry and onboard trends
• De-risking offline payments
• Utilizing onboard connectivity
• More than just credit cards
• GuestLogix Payment Platform

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Enhancing Your Passengers’ Travel Experience with Destination Activities

An estimated 5.7 billion passengers traveled world-wide in 2012.  This equates to an average of 15 million passengers every day.  GuestLogix’ solution, OnTouch® Merchandising, offers your passengers the ability to relax onboard and utilize travel time to browse through thousands of global activities, stress-free, and arrange entertainment or public/private ground transportation before they arrive at their destination.  Come see how GuestLogix’ solution has been helping airlines and rail companies capture this travel spend with recent deployments over the past year, including Flight and Rail Crew driven models with HHDs or passenger self-service models via Wi-Fi storefront and IFE. 

Key Discussion Points will be:

 

• Overview of the market opportunity
• How OnTouch Merchandising will enhance your passengers’ onboard experience with a solution to fit any partner’s infrastructure
• A gross transaction revenue business case
• Demonstration of different technological devices processing a transaction  

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Airline Exclusive - Monetizing IFE - Driving New Revenues Through Self-Service Retailing                                                                       

With the wide availability of IFE systems onboard, from seatback systems to passenger owned devices, there are unlimited opportunities for airlines to monetize the IFE experience. GuestLogix offers all the necessary components and solutions to ensure successful and challenge-free IFE monetization.  In this session we will explore solutions that are currently integrated with major IFE system providers onboard the aircraft of several airlines.   

Key Discussion Points will be:

 

·         We will feature winning IFE Strategies

·         Learn How transaction processing works through IFE screens

·         Learn about new opportunities to drive revenue through IFE systems 

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Airline Exclusive - Onboard Retail: the Next Generation

GuestLogix continues to innovate and invest in the advancement of our platform to bring useful new features and functions to you - our customers.  A constant effort is made to improve the tools and processes based on the feedback we receive from you.  In this session, we will discuss the new functionality and enhancements made to the Onboard Retail Platform, so you can take advantage of the innovative tools and features that will enable improvement in your operations, processes and profitability. 

Key Discussion Points will be:

 

·         Enhancements to the Onboard Retail Platform

·         Pre-orders and Ecommerce - payment and delivery options

·         New Warehouse management functions and features

·         Sales Channels and how they are useful

·         Commissions and Incentive Programs

·         Loyalty Programs and Integration

·         Demo

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Exclusive Rail Session: Rail Roundtable

Enjoy an open roundtable discussion and benefit from the experiences of GuestLogix, fellow rail companies and partners, as we discuss best practices, lessons learned and future solutions.

Key Discussion Points will be:

 

• The current onboard devices
• The smart phone and tablet revolution
• Merchandising
• Ticketing
• The GuestLogix strategy

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