CX SF 2018

Meet With Our Analysts On-Site

Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions.


Booking for onsite analyst & expert meetings opens on September 25. Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. For additional information about onsite analyst meetings, contact events@forrester.com.

Amit Bhatia, Senior Analyst
Coverage:
customer experience maturity, customer experience measurement, customer journey mapping, and user experience.

Gina Bhawalkar, Principal Analyst
Coverage:
user experience (UX), UX organization, UX design technologies, journey mapping, personas, UX in the retail financial industry.

Christine Brozek, Manager, Principal Consultant
Coverage:
B2B, content marketing, and thought leadership.

Mark Brozek, Principal Consultant
Coverage:
B2B, content marketing, and thought leadership.

Kathleen (Thompson) Byrne , Senior Consultant
Coverage:
customer experience management, solution architecture, and project and resource management.

Nate Fleming, Analyst
Coverage: digital twin, 
internet of things (IoT), product development services, product life-cycle management, and product management.

Frank E. Gillett, VP, Principal Analyst
Coverage:
application management, business models, cloud computing, cloud security, and communications infrastructure.

Joseph Heinen, Executive Partner
Coverage:
customer experience management, customer experience strategy, digital transformation, and marketing & strategy.

Andrew Hogan, Senior Analyst
Coverage:
digital experience design, user interface (UI) design, user experience (ux) design.

TJ Keitt, Senior Analyst
Coverage:
CSC, cognizant technology solutions, collaboration platforms, customer experience management, enterprise collaboration, go-to-market strategies, Microsoft, product & solutions strategies, social media, and web conferencing.

Anjali Lai, Senior Data Analyst
Coverage:
community management, enterprise social listening platforms, market research, and social intelligence.

Harley Manning, VP, Research Director
Coverage:
customer experience management, personas & scenarios, and user experience.

Stephen Odell, Consultant
Coverage:
return on investments (ROI).

Kelly Price, Analyst
Coverage:
customer centricity, customer experience management, personas & scenarios, usability testing, user experience.

Rick Parrish, Principal Analyst
Coverage:
customer centricity, customer experience index (CX Index), customer experience management, customer journey.

Brandon Purcell, Principal Analyst
Coverage:
business intelligence, customer analytics, customer intelligence, data management, data mining, enterprise portals, financial services, predictive analytics, teradata, and text analytics.

Juan Salazar, Marketing Data Science Analyst
Coverage:
consumer mobile activities, consumer mobility, customer analytics, market research, marketing metrics, and mobile analytics.

Maxie Schmidt-Subramanian, Principal Analyst
Coverage:
customer experience index (CX Index), customer experience management, customer feedback management (CFM), customer service solutions, omnichannel customer experience.

Anish Shah, Senior TEI Consultant
Coverage:
return on investment (ROI) and total economic impact.

Samuel Stern, Principal Analyst
Coverage:
customer centricity, customer experience management, and employee engagement.

Jennifer Wise, Senior Analyst
Coverage:
artificial intelligence (AI), customer engagement, customer experience strategy, customer journey, and innovation.