2016 Customer Service & Communications Conference
 

CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE

Event Details
2016 Customer Service & Communications Conference
11/16 - 11/18/2016
Marriott Shoals
Florence, AL

The Customer Service & Communications Conference, held jointly with the Human Resource Management Conference, is TVPPA's annual educational meeting for electric utility communication, marketing and customer service professionals — arguably, one of the most important customer interface staffing elements a utility has. Join us for this year's conference and learn from industry experts in a variety of topics and enjoy the camaraderie and networking opportunities provided by your peers!

 
CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE
 
11/16/2016
2:00 pm - 3:30 pmPRE-CONFERENCE OPTION: Photography & Video
3:45 pm - 5:00 pmPRE-CONFERENCE OPTION (CUSTOMER SERVICE TRACK): Open Forum
3:45 pm - 5:00 pmPRE-CONFERENCE OPTION (COMMUNICATIONS TRACK): Open Forum
5:30 pm - 6:30 pmWelcome Reception
 
11/17/2016
7:30 amRegistration Open
7:30 am - 8:25 amBreakfast with the Sponsors
8:25 amFIRST GENERAL SESSION
8:25 am - 9:00 amKeynote Presentation: Welcome to Muscle Shoals!
9:00 am - 10:00 amSpeaking Body Language
10:00 am - 10:30 amMeet the Sponsors Break
10:30 am - 11:15 amBridging the Generation Gap
11:15 am - 11:45 amEnergyRight Update
11:45 am - 1:30 pmLunch with Friends and Colleagues (on your own)
1:30 pmSECOND GENERAL SESSION
1:30 pm - 2:15 pmSocial Media for Storm Restoration Communication
2:15 pm - 3:00 pmWatts Trending?
3:00 pm - 3:30 pmMeet the Sponsors Break
3:30 pm - 4:15 pmA Case Study in Crisis Communication
4:15 pm - 5:00 pmAvoiding a Crisis Communications Tidal Wave
5:00 pm - 6:30 pmReception
 
11/18/2016
7:00 am - 8:00 amBreakfast with the Sponsors
8:00 amTHIRD GENERAL SESSION
8:00 am - 8:45 amA Wealth of Resources for the Communicator
8:45 am - 9:45 amEffective Collaboration to Serve Low Income Customers
9:45 am - 10:15 amAn Interview: Upgrading Security and Protecting Your Employees
10:15 am - 10:45 amMeet the Sponsors Break
10:45 am - 11:15 amSuccess Story: Building Your Organization's Brand
11:15 am - 12:15 pmClosing Keynote: What’s Your Personal Competitive Edge?
12:15 pmAdjourn