Event Details |
2016 Customer Service & Communications Conference |
11/16 - 11/18/2016 |
Marriott Shoals |
Florence, AL |
CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE | |||
11/16/2016 | |||
2:00 pm - 3:30 pm | PRE-CONFERENCE OPTION: Photography & Video | ||
3:45 pm - 5:00 pm | PRE-CONFERENCE OPTION (CUSTOMER SERVICE TRACK): Open Forum | ||
3:45 pm - 5:00 pm | PRE-CONFERENCE OPTION (COMMUNICATIONS TRACK): Open Forum | ||
5:30 pm - 6:30 pm | Welcome Reception | ||
11/17/2016 | |||
7:30 am | Registration Open | ||
7:30 am - 8:25 am | Breakfast with the Sponsors | ||
8:25 am | FIRST GENERAL SESSION | ||
8:25 am - 9:00 am | Keynote Presentation: Welcome to Muscle Shoals! | ||
9:00 am - 10:00 am | Speaking Body Language | ||
10:00 am - 10:30 am | Meet the Sponsors Break | ||
10:30 am - 11:15 am | Bridging the Generation Gap | ||
11:15 am - 11:45 am | EnergyRight Update | ||
11:45 am - 1:30 pm | Lunch with Friends and Colleagues (on your own) | ||
1:30 pm | SECOND GENERAL SESSION | ||
1:30 pm - 2:15 pm | Social Media for Storm Restoration Communication | ||
2:15 pm - 3:00 pm | Watts Trending? | ||
3:00 pm - 3:30 pm | Meet the Sponsors Break | ||
3:30 pm - 4:15 pm | A Case Study in Crisis Communication | ||
4:15 pm - 5:00 pm | Avoiding a Crisis Communications Tidal Wave | ||
5:00 pm - 6:30 pm | Reception | ||
11/18/2016 | |||
7:00 am - 8:00 am | Breakfast with the Sponsors | ||
8:00 am | THIRD GENERAL SESSION | ||
8:00 am - 8:45 am | A Wealth of Resources for the Communicator | ||
8:45 am - 9:45 am | Effective Collaboration to Serve Low Income Customers | ||
9:45 am - 10:15 am | An Interview: Upgrading Security and Protecting Your Employees | ||
10:15 am - 10:45 am | Meet the Sponsors Break | ||
10:45 am - 11:15 am | Success Story: Building Your Organization's Brand | ||
11:15 am - 12:15 pm | Closing Keynote: What’s Your Personal Competitive Edge? | ||
12:15 pm | Adjourn |