CDW Dinner Series
 

Fleming's Prime Steakhouse

455 Newport Center Drive
Newport Beach, CA

Tuesday, February 20
5:30pm - 8:30pm

Presented in partnership with CIO, CSO, Computerworld and Network World

Complimentary valet parking available, courtesy of CDW.




Today’s customer interactions can quickly generate actionable data for improved decision-making and better business results. But countless obstacles stand between this data and an organization’s success – not the least of which are the right mix of technologies, and the core strategy that brings them together. As competitors race to exploit these advantages, we’ve entered an urgent, high-stakes business environment for creating experiences that truly delight the customer, while simultaneously gaining efficiency and ROI.

Join us for CDW’s dinner on “Improving the Customer Experience” presented in partnership with CIO, CSO, Computerworld and Network World, where we’ll bring together experts savvy to address your questions, challenges and more. You’ll gain an up-to-the-minute understanding of today’s digital engagement strategies to help your organization advance in today’s business environment.

Learn from top experts....

  • How organizations are leveraging digital transformation strategies to strategically shift time and investments to meaningfully improve the customer experience.
  • How organizations are making the most of customer data by creating insights and actions.
  • Which strategic opportunities you can utilize to improve the customer experience, with technology advancements across the Internet-of-Things (IoT), smart workplaces, public safety, transportation, manufacturing and retail.
  • The foundational strategies you can use to create plans for improvement, and identify the most appropriate technologies.

You'll get all this plus the opportunity to network and compare notes with other IT executives and managers who face similar challenges and opportunities.

Agenda
Tuesday, February 20

5:30pm - 6:30pm
Registration & Networking with Cocktails

6:30pm - 6:35pm
Welcome & Opening Remarks
  • Lane Cooper, Contributing Editor, CIO, CSO, Computerworld, Network World
6:35pm - 8:30pm
Executive Dinner and Panel Discussion: Improving the Customer Experience
  • Afshin Abadi, Enterprise Technology Specialist, Intel
  • David Hillman, Sr. FSA, CDW
  • Andy Noronha, Director, Digital Thought Leadership Team, Cisco
  • Moderator: Lane Cooper, Contributing Editor, CIO, CSO, Computerworld, Network World


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