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Upcoming Open Seminar
Introduction to chargebacks and dispute resolution
7 February 2019
This introductory seminar helps new chargeback analysts and practitioners learn the principles of processing and how to handle the top dispute reasons. It is the quickest way to learn the basics about chargeback processing, the most common cardholder disputes and the reason codes that are available to resolve them.
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Upcoming Live Event
Regulatory Update Q4
18 December 2018
This Live Event provides an overview of the regulatory developments impacting card payments in Europe, in particular the Revised Payments Directive (PSD2) and the Interchange Fee Regulation. There will be time for questions & answers.
Our training solutions are
delivered through 3 channels.
Open seminars
Meet our experts at a Mastercard Academy location near you.
Our Open seminars are a great opportunity for you to meet our subject matter experts in convenient locations throughout Europe to learn the latest trends, technologies and developments relevant to your business.
On demand
Bespoke learning in your own environment.
Save time and money by bringing Mastercard Academy to your office location for training tailored to your business requirements. These customized seminars can be delivered face to face or via Academy on the Web.
Academy on the web
Cost effective and convenient learning on any device.
Attend Live Events or learn at our online Resource Center from the comfort of your home, office or on the go. Our remote learning platform, Academy on the Web (AOW), provides expert training that suits your schedule.
Mastercard Academy is the first choice for payment industry professionals to learn about:
Download a catalogue covering our full curriculum of programmes here
Below are the courses that we have just launched and are
new additions to our curriculum.
Payment foundations
- The acquiring and acceptance ecosystem - evolution & innovation
Digital & security solutions
- Cyber & intelligence solutions
- Blockchain & cryptocurrencies
- Authentication and biometrics
