MasterCard Academy
  • Upcoming Open seminar

    Risk management for Issuers

    29 – 30 March 2017, Prague

    This seminar is aimed at those with responsibility for managing one or more areas of fraud. It tackles the main threats facing Issuers and outlines the key actions they can take to protect themselves from losses. It also explains technology solutions to make transactions more secure, as well as Mastercard requirements in terms of fraud prevention, detection and resolution.

    More information     

  • Upcoming Open seminar

    Chargebacks Level 1

    19– 20 April 2017, London

    Chargebacks are a critical area of your business, but with multiple chargeback reason codes for credit card transaction disputes it can be hard for new staff to get up to speed. This introductory seminar is designed to help new chargeback analysts and practitioners learn the principles of chargeback processing and how to handle the top dispute reasons. This is the quickest way for newcomers to the area of chargebacks to learn the basics about chargeback processing, the most common cardholder disputes and the reason codes that are available to resolve them

    More information     

  • Mastercard Academy 2017 Schedule

    Take a look at our 2017 open enrollment sessions

    We are pleased to share with you the schedule of Open seminars for 2017.

    Download Schedule

    Download Catalogue

  • Upcoming Live Event

    Step-by-step implementation guide for an Issuer to onboard the Samsung Pay wallet

    29 March 2017

    Samsung Pay supports digitized in-app (DSRP) payments, Near Field Communication (NFC) and Magnetic Secure Transmission (MST) contactless payments for cardholders, using devices which support contactless payments only. Taking you through the process of onboarding to this wallet, will help to identify the steps needed on your end to make it happen.


    Live Events     

  • Upcoming Live Event

    Mastercard mandates roadmap

    28 March 2017

    This Live Event aims at identifying and describing all new mandates introduced by MasterCard during the previous period or that will be launched shortly. This Live Event serie will focus on mandates with a Global or European scope.

    Live Events     

Business Insights

Business insights

To keep yourself up-to-date on what is going on in the card payments business, take a look at our seminars that are designed for all customers, both new and existing.

Bulletin Highlights

Bulletin highlights

Stay up-to-date with the main articles from MasterCard’s Global and European Operations Bulletins

Franchise And Regulatory

Franchise & regulatory

Compliance at all levels is rapidly becoming a business critical activity. Take a look at our seminars that will help you avoid issues and protect your business.

Products And Solutions

Products & solutions

Take a look at our seminars that address latest developments in consumer & commercial products. Don’t miss out on our seminars that cover MasterCard ‘s state-of-the-art technology solutions, such as chip & contactless and digital payments

Issuer Business

Issuer business

If you want to manage your issuing business more profitably, take a look at our seminars that cover the issuing side of card payments.

Acquirer Business

Acquirer business

If you want to grow your business without increasing your risk, take a look at our seminars that cover the acquiring side of card payments.

Implementation & Operations

Implementation & operations

Transactions don’t happen by magic. Take a look at our seminars and drill down to the level of knowledge that you need, in order to optimize your day-to-day operations

Customer Testing

Customer testing

Take a look at our seminars that explain how to go live with MasterCard and how to perform ongoing testing using the MasterCard Simulators



Choose the wrong chargeback reason code and you could lose a transaction dispute. Our seminars are designed to help you progress your knowledge in this highly specialized area.

Risk Management

Risk management

If you want to increase your business without increasing your fraud, take a look at our seminars and learn how to defend your business in today’s fast changing ecosystem.