2019 Utility CX Conference
 

TVPPA Utility CX Conference
(formerly Customer Service & Communications Conference) 

Event Details
2019 Utility CX Conference
11/06 - 11/08/2019
Marriott Franklin Cool Springs
Franklin, Tennessee

The Utility CX Conference, held jointly with the Human Resource Management Conference, is TVPPA's annual educational meeting for electric utility communication, marketing and customer service professionals — the most important customer interface elements. Join us for this year's conference and learn from industry experts and peer experiences in a variety of topics and enjoy the camaraderie and networking opportunities!

11/06/2019
UTILITY CX CONFERENCE
1:30 amRegistration Open
2:30 pm - 5:00 pmPRE-CONFERENCE: The (F)iber Word
5:00 pm - 5:30 pmNewcomer Meet n' Greet with Conference Planning Committee (Utility Employees Only)
5:30 pm - 6:30 pmWelcome Reception
 
11/07/2019
7:30 amRegistration Open
7:30 am - 8:30 amBreakfast with the Sponsors
8:30 amFIRST GENERAL SESSION
8:30 am - 9:30 amChick-fil-A Hiring, Training, & Service Execution
9:30 am - 10:15 am"Going the Extra Smile" As We're Decreasing Personal Touch
10:15 am - 10:45 amMeet the Sponsors Break
10:45 am - 11:45 amRoundtable Discussions by Group Discipline
11:45 am - 12:00 pmCCS, CPSv Awards and Prize Drawing
12:00 pm - 1:45 pmLunch with friends and colleagues at Local Restaurants
1:45 pmSECOND GENERAL SESSION
1:45 pm - 2:30 pmCommunications: Top That Tale
1:45 pm - 2:30 pmCustomer Service: Top That Tale
1:45 pm - 2:30 pmKey Accounts: How to Create a Key Accounts Program
2:30 pm - 3:15 pmCommunications: Communications Advisory Group Panel
2:30 pm - 3:15 pmCustomer Service: AEC's PAYS Model Program (U-Save Advantage)
2:30 pm - 3:15 pmKey Accounts: Best Practices
3:15 pm - 3:45 pmMeet the Sponsors Break
3:45 pm - 4:30 pmAsk A Millennial
4:30 pm - 5:00 pmEmployee Engagement to Keep Motivation High
5:00 pmAttendance Prize Drawing
5:00 pm - 6:00 pmReception
 
11/08/2019
7:00 amRegistration Open
7:00 am - 8:00 amBreakfast with the Sponsors
8:00 amTHIRD GENERAL SESSION
8:00 am - 8:45 am#Social Media Bests
8:45 am - 9:30 amTCPA & Regulatory Compliance for Communicating with Your Customers
9:30 am - 10:00 amThe USP and Implementation of Safety and Security Improvements at Warren RECC
10:00 am - 10:30 amMeet the Sponsors Break
10:30 am - 11:15 amThe Cost of Poverty
11:15 am - 12:00 pmLeading Through Change: How to Keep Your Cool When the World is on Fire
11:59 amAttendance Prize Drawing
12:00 pmConference Adjourns