Event Details |
2019 Utility CX Conference |
11/06 - 11/08/2019 |
Marriott Franklin Cool Springs |
Franklin, Tennessee |
11/06/2019 | |||
UTILITY CX CONFERENCE | |||
1:30 am | Registration Open | ||
2:30 pm - 5:00 pm | PRE-CONFERENCE: The (F)iber Word | ||
5:00 pm - 5:30 pm | Newcomer Meet n' Greet with Conference Planning Committee (Utility Employees Only) | ||
5:30 pm - 6:30 pm | Welcome Reception | ||
11/07/2019 | |||
7:30 am | Registration Open | ||
7:30 am - 8:30 am | Breakfast with the Sponsors | ||
8:30 am | FIRST GENERAL SESSION | ||
8:30 am - 9:30 am | Chick-fil-A Hiring, Training, & Service Execution | ||
9:30 am - 10:15 am | "Going the Extra Smile" As We're Decreasing Personal Touch | ||
10:15 am - 10:45 am | Meet the Sponsors Break | ||
10:45 am - 11:45 am | Roundtable Discussions by Group Discipline | ||
11:45 am - 12:00 pm | CCS, CPSv Awards and Prize Drawing | ||
12:00 pm - 1:45 pm | Lunch with friends and colleagues at Local Restaurants | ||
1:45 pm | SECOND GENERAL SESSION | ||
1:45 pm - 2:30 pm | Communications: Top That Tale | ||
1:45 pm - 2:30 pm | Customer Service: Top That Tale | ||
1:45 pm - 2:30 pm | Key Accounts: How to Create a Key Accounts Program | ||
2:30 pm - 3:15 pm | Communications: Communications Advisory Group Panel | ||
2:30 pm - 3:15 pm | Customer Service: AEC's PAYS Model Program (U-Save Advantage) | ||
2:30 pm - 3:15 pm | Key Accounts: Best Practices | ||
3:15 pm - 3:45 pm | Meet the Sponsors Break | ||
3:45 pm - 4:30 pm | Ask A Millennial | ||
4:30 pm - 5:00 pm | Employee Engagement to Keep Motivation High | ||
5:00 pm | Attendance Prize Drawing | ||
5:00 pm - 6:00 pm | Reception | ||
11/08/2019 | |||
7:00 am | Registration Open | ||
7:00 am - 8:00 am | Breakfast with the Sponsors | ||
8:00 am | THIRD GENERAL SESSION | ||
8:00 am - 8:45 am | #Social Media Bests | ||
8:45 am - 9:30 am | TCPA & Regulatory Compliance for Communicating with Your Customers | ||
9:30 am - 10:00 am | The USP and Implementation of Safety and Security Improvements at Warren RECC | ||
10:00 am - 10:30 am | Meet the Sponsors Break | ||
10:30 am - 11:15 am | The Cost of Poverty | ||
11:15 am - 12:00 pm | Leading Through Change: How to Keep Your Cool When the World is on Fire | ||
11:59 am | Attendance Prize Drawing | ||
12:00 pm | Conference Adjourns |