CX Europe 2019


 

CX Europe 2019

Meet With Our Analysts On-Site

Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions. 


Booking for onsite analyst & expert meetings opens on November 7th. Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. For additional information about onsite analyst meetings, contact Cindy Ong.

Analysts & Experts

Thomas Husson, VP, Principal Analyst
Coverage:
Apple, Consumer Mobile Activities, Contextual Marketing, Digital & Mobile Wallets, Geospatial Solutions, Internet of Things (IoT), Mobile Advertising, Mobile Apps, Mobile Marketing, Mobile Web, Wearables

Michelle Beeson, Analyst
Coverage:
Digital Business, Luxury Retail, Mobile Commerce (mCommerce), Omnichannel Customer Experience, Omnichannel Retail, Retail, Web-Influenced Sales, eCommerce

Enza Iannopollo, Senior Analyst
Coverage:
Data & Information Protection, Data Management, Digital & Electronic Signatures (eSignatures), Encryption, Governance Risk & Compliance (GRC), Privacy Rights Management

Rusty Warner, Principal Analyst
Coverage:
Business Intelligence, Campaign Management, Customer Analytics, Customer Intelligence, Database Marketing, Enterprise Marketing Platforms, Marketing Automation, Marketing Resource Management (MRM), Teradata

Karine Cardona Smits, Senior Analyst
Coverage:
Agile, Application Development Methodologies, Chatbots, Consumer Mobile Activities, Customer Centricity, Customer Emotion, Customer Experience Ecosystem, Customer Experience Management, Customer Experience Measurement, Customer Experience Strategy, Customer Journey, Customer Journey Mapping, Customer Understanding, Design Thinking, Digital Customer Experience, Gamification, Mobile Application Platforms, Mobile Apps, Personas & Scenarios, Prototyping & Wireframing, Responsive Design, Self-Service, Service Design, Usability Testing, User Experience, Web Design Standards, Web Development

Jennifer Wise, Principal Analyst
Coverage:
Artificial Intelligence (AI), Customer Engagement, Customer Experience Strategy, Customer Journey, Experience Design, Innovation, Interaction & UI Architecture, Mobile Engagement, Personalization Research & Development (R&D), Usability Testing, User Experience, Virtual Reality

Sam Stern, Principal Analyst
Coverage:
Customer Centricity, Customer Experience Management, Employee Engagement, Employee Experience