CX NYC 2019


 

CX NYC 2019

VIP & Special Events

We have arranged a number of special events to take place during your time at the Forum, and to make your experience more valuable, convenient, and enjoyable.
 
Please review the list of VIP and special events below and if you are interested in taking part in any, please contact eadams@forrester.com to apply to attend. 
 
 
Monday, June 10, 2019

7:00 PM
VIP Dinner
Hosted by Genpact
 
Transformative Experiences
This exclusive Genpact VIP dinner will provide the opportunity for senior industry executives to network and discuss the critical trends shaping the experience marketplace. The evening will include discussion of topics such as:
  • Reimagining experiences from front to back through service design.
  • Driving new revenue streams through digital experience innovation.
  • Optimizing experience through modernizing legacy platforms.
Dave Cowing, Experience Leader, Genpact
 

Tuesday, June 11, 2019


7:30 AM
Open Breakfast
Hosted by Qualtrics
 
7:30 AM
VIP Breakfast
Hosted by Enghouse Interactive
Top Five AI Solution Considerations For CX Transformation
AI solutions are typically developed to reduce operating costs or enhance business intelligence. Key to driving the fundamental transformation of the customer experience is refocusing AI innovation on extracting detailed, actionable predictive customer insights.

When done right, this improves the customer experience and enables the contact center to become a revenue generator.

Hear the top insights from Enghouse Interactive's global president, Vince Misfud, about what to consider before Implementing an AI solution to start your journey towards customer experience innovation and increased revenue.
 
Vince Mifsud, Global President, Enghouse Interactive
 
12:15 PM
VIP Lunches
Hosted by Medallia and Usermind  
 
7:30 PM
VIP Dinners
Hosted by Acquia and West Monroe Partners  

Wednesday, June 12, 2019


7:30 AM
Open Breakfast
Hosted by VMLY&R
 
7:30 AM
VIP Breakfast
Hosted by KPMG
 
1:00 PM
VIP Lunches
Hosted by Verint + Foresee and Helpshift