2018 Customer Service & Communications Conference
 

Customer Service & Communications Conference 

Event Details
2018 Customer Service & Communications Conference
11/14 - 11/16/2018
The Chattanoogan
Chattanooga, Tennessee

The Customer Service & Communications Conference, held jointly with the Human Resource Management Conference, is TVPPA's annual educational meeting for electric utility communication, marketing and customer service professionals — the most important customer interface elements. Join us for this year's conference and learn from industry experts and peer experiences in a variety of topics and enjoy the camaraderie and networking opportunities!

11/14/2018
CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE
10:00 amRegistration Open
11:00 am - 4:00 pmPRE-CONFERENCE: Fiber Roundtable
2:00 pm - 4:00 pmPRE-CONFERENCE TOUR OPTION: TVA Raccoon Mountain Pump Storage Facility Tour
5:00 pm - 5:30 pmNewcomer Meet n' Greet with Conference Planning Committee (Utility Employees Only)
5:30 pm - 6:30 pmWelcome Reception
 
11/15/2018
7:30 amRegistration Open
7:30 am - 8:30 amBreakfast with the Sponsors
8:30 amFIRST GENERAL SESSION
8:30 am - 9:30 amKeynote Presentation: Taking My Life Back
9:30 am - 10:15 amA New Age for Energy & Communications
10:15 am - 10:45 amMeet the Sponsors Break
10:45 am - 12:00 pmProactive Like A Pro
12:00 pm - 1:45 pmLunch with friends and colleagues
1:45 pmAttendance Prize Drawing
1:45 pmSECOND GENERAL SESSION
1:45 pm - 3:00 pmShifting Mindsets: Valuing Customer Cultures
3:00 pm - 3:30 pmMeet the Sponsors Break
3:30 pm - 4:15 pmShifting Mindsets: Valuing Employee Cultures
4:15 pm - 5:00 pmImplicit Bias
5:00 pmAttendance Prize Drawing and CCS and CPSv Certificate Awards
5:00 pm - 6:30 pmReception
 
11/16/2018
7:00 amRegistration Open
7:00 am - 8:00 amBreakfast with the Sponsors
8:00 amTHIRD GENERAL SESSION
8:00 am - 8:45 amRates Aren't Important...Said No One Ever!
8:45 am - 9:30 amThe State of TVA and the Value of Electricity
9:30 am - 10:00 amRegulatory Compliance
10:00 am - 10:30 amMeet the Sponsors Break
10:30 am - 11:15 amSurvey Says!
11:15 am - 12:00 pmTake the Stress Out of Workplace Communications
11:59 amAttendance Prize Drawing
12:00 pmConference Adjourns