Event Details |
2018 Customer Service & Communications Conference |
11/14 - 11/16/2018 |
The Chattanoogan |
Chattanooga, Tennessee |
11/14/2018 | |||
CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE | |||
10:00 am | Registration Open | ||
11:00 am - 4:00 pm | PRE-CONFERENCE: Fiber Roundtable | ||
2:00 pm - 4:00 pm | PRE-CONFERENCE TOUR OPTION: TVA Raccoon Mountain Pump Storage Facility Tour | ||
5:00 pm - 5:30 pm | Newcomer Meet n' Greet with Conference Planning Committee (Utility Employees Only) | ||
5:30 pm - 6:30 pm | Welcome Reception | ||
11/15/2018 | |||
7:30 am | Registration Open | ||
7:30 am - 8:30 am | Breakfast with the Sponsors | ||
8:30 am | FIRST GENERAL SESSION | ||
8:30 am - 9:30 am | Keynote Presentation: Taking My Life Back | ||
9:30 am - 10:15 am | A New Age for Energy & Communications | ||
10:15 am - 10:45 am | Meet the Sponsors Break | ||
10:45 am - 12:00 pm | Proactive Like A Pro | ||
12:00 pm - 1:45 pm | Lunch with friends and colleagues | ||
1:45 pm | Attendance Prize Drawing | ||
1:45 pm | SECOND GENERAL SESSION | ||
1:45 pm - 3:00 pm | Shifting Mindsets: Valuing Customer Cultures | ||
3:00 pm - 3:30 pm | Meet the Sponsors Break | ||
3:30 pm - 4:15 pm | Shifting Mindsets: Valuing Employee Cultures | ||
4:15 pm - 5:00 pm | Implicit Bias | ||
5:00 pm | Attendance Prize Drawing and CCS and CPSv Certificate Awards | ||
5:00 pm - 6:30 pm | Reception | ||
11/16/2018 | |||
7:00 am | Registration Open | ||
7:00 am - 8:00 am | Breakfast with the Sponsors | ||
8:00 am | THIRD GENERAL SESSION | ||
8:00 am - 8:45 am | Rates Aren't Important...Said No One Ever! | ||
8:45 am - 9:30 am | The State of TVA and the Value of Electricity | ||
9:30 am - 10:00 am | Regulatory Compliance | ||
10:00 am - 10:30 am | Meet the Sponsors Break | ||
10:30 am - 11:15 am | Survey Says! | ||
11:15 am - 12:00 pm | Take the Stress Out of Workplace Communications | ||
11:59 am | Attendance Prize Drawing | ||
12:00 pm | Conference Adjourns |