2018 ICMIF Americas Annual Conference

Insuring Tomorrow: Fostering Sustainability and Resilience

Speakers, topics and sessions are subject to change.

Monday, November 19, 2018
13:00 - 13.30Official Conference Opening Ceremony

Georgina Díaz Sánchez, Chair, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica)
Carlos Villa Rendón, Executive President, Equidad Seguros (Colombia)
Shaun Tarbuck, Chief Executive, ICMIF
Jorge Castaño Gutiérrez, Superintendent, Financial Superintendence of Colombia
Rafael González, Director of the Special Administrative Unit of Solidarity Organizations, Government of Colombia

13:30 - 13:50Insurance Supervision and Regulation

Jorge Castaño Gutiérrez, Superintendent, Financial Superintendence of Colombia

The growth of the insurance industry in the region faces different challenges. In his speech, the Colombian supervisor will present some reflections on the local market behaviors that affect the current level of insurance penetration. In this context, it is proposed that supervision and regulation act as a catalyst for the development of the market and preventing its sustainability from being compromised in the future

13:50 - 14:10Solidarity Economy and the Colombian State

Rafael González, Director of the Special Administrative Unit of Solidarity Organizations, Government of Colombia

In a general overview of the evolution of the relationship between the Colombian State and the Solidarity sector (cooperatives, employee funds, mutual associations, foundations, associations, corporations, community organizations and volunteer groups), Rafael González will present a report on the management of the Special Administrative Unit of Solidarity Organizations - the State entity attached to the Ministry of Labor - since its transformation on November 2, 2011, contextualizing its role in contributing to the stability of the armed conflict and the development of rural solidarity territories.

14.10 - 15.00Keynote Presentation: Value Networks and Digital Transformation for the Cooperative and Mutual Insurance Sector

Héctor Miguel Opazo Santis, CEO, Andean Region, Grupo Componente (Colombia)

In this session, learn more about the digital transformation of businesses. Our keynote speaker, Héctor Miguel Opazo Santis, will look at how cooperative and mutual insurers can break down the cultural barrier that exists with respect to technology; define where and when digital transformations are happening within an organization; and the next steps to be taken in terms of future technological advancement.

Sponsored by Equidad Seguros.

15.00 - 15.30Coffee break

15:30 - 17:30ICMIF/Americas Annual General Meeting and Update on activities and achievements

19.00 - 21.30Welcome Reception

Sponsored by A.M. Best

Tuesday, November 20, 2018
09:00 - 11.00InsurTech: Revolutionizing Insurance from Within

Technology is changing the entire insurance value chain and has the potential to fundamentally revolutionize how an insurance company operates in the future. The many segments of new insurance technology (or InsurTech) stands to bring transformational innovation to the insurance industry, which will either disrupt or empower incumbent insurers. Learn how technology and digital innovation is reshaping insurance and how ICMIF members are adapting for the future by embracing InsurTech, developing digital capabilities and implementing new internal processes to disrupt and innovate.

Presentation: The next 25 years in insurance

Andrea Keenan, Senior Managing Director - Industry Relations, A.M. Best (USA)

In this presentation, A.M. Best will present a macro view of all the technological advances that will likely have a significant impact on the global insurance industry, and consider what changes are likely to occur in society, in the economy, in risk management and, ultimately, in the business models in the insurance industry.

Presentation: Digitally driven change in insurance

Fernando Casanova Aizpún, Senior Economist, Swiss Re (USA)

Digital innovation has the power to reshape the insurance industry as it has many others. Digitization, connectivity and advances in analytical capabilities impact every step of the insurance value chain, change existing and create new risk pools and fundamentally alter risk perceptions and customer behavior. What are the current trends and themes from the point of view of investors; what are insurers focusing on; and what are main areas of change from a technology point of view?

Member Case-Studies:

Fabio Leite Gastal, Director of Strategy, Management & Innovation, Seguros Unimed (Brazil)
Virginia Lingiardi, Supervisor, Project Management Office, Grupo Asegurador La Segunda (Argentina)
Sarah Van Slyke, Director of Strategic Development, Thrivent Financial (USA)

11.00 - 11.30Coffee break

Sponsored by Seguros Unimed

11.30 - 12.30Business Continuity in the face of Catastrophic Events

Learn how two cooperative insurers have coped with business continuity, loss mitigation and claims management in the face of recent catastrophic loss events in the Americas region (Hurricane Maria in Puerto Rico and the Fort McMurray wildfires in Canada). Hear how it has impacted different aspects of their businesses, including employees, physical operations, reinsurance, and their cooperative owner networks, and learn what worked and what lessons were learned regarding their business continuity plans.

Member Case-Studies:

Juan Lugo Meléndez, Executive President, Cooperativa de Seguros Múltiples (Puerto Rico)
Paul Hanna, Executive Vice President, Member Relations, Governance and Corporate Services, The Co-operators (Canada)
Karen Flamand, National Claims Director - Property, The Co-operators (Canada)

12.30 - 13.00Group Photo
13.00 - 14.00Lunch

Sponsored by The Co-operators

14.00 - 15.30Inclusive Insurance: Building Resilience in Vulnerable Communities

In this session, we will discuss common challenges, issues and solutions to providing effective inclusive insurance (or microinsurance) in the 21st century. You will hear case studies on how three ICMIF members have developed innovative inclusive insurance products to protect low income and underserved populations against uninsured risks, with the ultimate aim of reducing the protection gap, promoting financial inclusion and building resilience in vulnerable communities.

Member Case-Studies:

Daysi Rosales Beltrán, General Manager, Seguros Futuro (El Salvador)
Carlos Boelsterli, CEO, MiCRO (USA)
Liliana Cardozo de Cano, General Manager, Aseguradora Tajy (Paraguay)
Antonio Venanzi, Vice-President, Commercial, Equidad Seguros (Colombia)

15.30 - 16.00Coffee break

Sponsored by Shelter Mutual Insurance Company

16.00 - 17.30Sustainable Development: Global Goals, Local Impact

Insurers play an integral role in contributing to society. This includes generating economic sustainability and alleviating poverty; building healthy and resilient communities; and tackling climate change - contributions that underpin the UN Sustainable Development Goals (SDGs) set out in the 2030 Agenda. In this session, learn from three ICMIF members on their approach and business case for supporting the SDGs as responsible and sustainable insurers. Hear how they have integrated the SDGs into their overall strategy and how they are proactively addressing environment, social and governance factors as part of their day-to-day business activities. You will also hear why they are taking a leadership role in achieving the SDGs to positively impact their members and local community.

Member Case-Studies:

Betina Del Valle Azugna, Sustainability Manager, Grupo Sancor Seguros (Argentina)
Tom Ewart, Senior Manager, Sustainability, The Co-operators (Canada)
Verónica González Duarte, Responsible for Planning and Quality Management and Corporate Social Responsibility, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica)

Wednesday, November 21, 2018
09:00 - 10.30CEO Panel: Insuring Tomorrow

In this session, we will explore the issues, opportunities and challenges that are top of mind for the leaders of cooperative and mutual insurance organizations in the Americas region. Following a presentation on the key findings from interviews with CEOs of ICMIF members around the world, a panel of CEOs and senior leaders will look at strategy, innovation and technology, corporate governance, and leadership within our sector. We will also hear what they are doing to ensure the sustainability and resilience of their organizations in tomorrow’s world and their future goals and ambitions for the cooperative/mutual sector.

Presentation: An era of renewed confidence for cooperative and mutual insurers

Shaun Tarbuck, Chief Executive, ICMIF

The title of the second edition of ICMIF’s CEO InSights report, “An era of renewed confidence”, is intended to reflect the overall impression given by the respondents: that the cooperative/mutual sector is robustly armed for current challenges and is confident about its future growth. In this presentation, ICMIF’s own Chief Executive Shaun Tarbuck will present a compelling picture of the unique leadership within our sector and how the cooperative/mutual business model remains as relevant today as it ever has been.


Marcelo Larrambebere, Corporate Business Manager, San Cristóbal Seguros (Argentina)
Joe Dietrich, President and CEO, Trillium Mutual (Canada)
Carlos Villa Rendón, Executive President, Equidad Seguros (Colombia)
Mariela Silva, General Manager, Equidad Compañía de Seguros, S.A. (Honduras)

10.30 - 11.00Coffee break
11.00 - 13.00Open Space Forum

This "un-conference" or "anti-conference" turns the traditional conference session on its head by having you, the participants, be in charge of identifying critical topics and facilitating discussions of interest. The result is highly relevant and interactive discussions that generate sharing of knowledge and experiences, foster collaboration, and creative solutions to complex problems. This is an opportunity to delve deeper into conference topics and focus on common challenges facing cooperative and mutual insurers.

13.00 - 13.15Conference conclusions

Georgina Díaz Sánchez, Chair, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica)

13.15 - 14.30Lunch
AfternoonFree afternoon
19:30 - 01:00Farewell Dinner and Host Show: White Night in the Magical Walled City

Cartagena de Indias, the heroic city, opens its doors to the cooperators of the world. This dream city will enchant with its red sky nights, historic streets and magic of the sea breeze.

Join us at the Hilton Cartagena Hotel for this special occasion to celebrate the bonds of solidarity that unite us, as we close the 26th ICMIF/Americas Annual Conference with a flourish.

Sponsored by Equidad Seguros.