Saturday, April 27, 2019

Sunday, April 28, 2018

9:00 a.m. - 3:00 p.m. 

Monday, April 29, 2019

 

Break Internal Silos to Maximize Mission Impact

Speakers: Mary Ann Gilmer, Vice President of Mission Services and Stephanie Hoer, Senior Director of Program Services, Goodwill Industries of the Valleys

 

Silos that exist between divisions can stifle communication, efficiency, productivity and innovation; leading to poor morale, lack of trust and duplication of effort. Learn how Goodwill Industries of the Valleys combined three divisions under one newly formed mission services department. The team will share how the organization fostered a culture of collaboration and accountability — as well as shared risk and reward— to tear down silos, improve efficiency, build trust across divisions, create improved  mission impact and boost employee satisfaction.

  

Bringing Your Core Values to Life to Strengthen Your Culture and Engage Your Workforce

Speaker: Karen Caines, Director of HR, Goodwill Industries of Northwest North Carolina, Inc.

 

What does your organization value? How do you know? Take a trip beyond your organization’s written core values and learn how to bring them to life by focusing on workplace behaviors. The Winston-Salem Goodwill has built a culture around communicating workplace behaviors throughout its HR systems to engage employees. From the new hire Goodwill Positioning System (GPS) onboarding event to wellness activities to disciplinary actions, conversations revolve around how values drive decisions that show up in workplace behaviors. This program has been submitted to the HR Certification Institute and SHRM for review.

 

Collaborating for a Cause: Background Expunction and License Recovery Clinics

Speaker: Rachel Hampton, Director of Workforce Advancement, Goodwill Central Texas

 

Identifying and building effective community partnerships can at times be complex. In this session, we will discuss how to identify strategic community partners, create a common goal, and reap the benefits of collaboration through a real-life example from Goodwill Central Texas. The Goodwill, in partnership with several community organizations, operates onsite expunction clinics and driver’s license recovery clinics for both its program participants and employees. Attendees will leave this session with tools and resources to identify the unique needs of their participants and opportunities for collaboration in their communities.

 

Donor Stewardship Really Does Lead to Donor Retention

Speakers: Betsy McFeely, Director of Community Relations, and Gina Hall, Philanthropy Director, Seattle Goodwill Industries

During this session, we will review Seattle Goodwill’s comprehensive stewardship plan and explore the benefits of stewarding your own Goodwill relationships as you assess and monitor donor retention rates.

 

We will also share some innovative engagement opportunities that have worked well. Lastly, we will provide insights and techniques on how to successfully partner with mission services to create lasting results.

 

Lions and Tigers and CARF, Oh My!

Speakers: Margaret O'Brien, Senior Director of Organizational Strengthening & Accreditation, Nicole Jewell, Accreditation and Organizational Assessment Consultant and Carol Warren, Accreditation and Organizational Assessment Consultant, GII, and Pete Hathaway, Employment and Community Services, Managing Director, CARF International

 

This session is designed to support members who will transition to or are new to CARF accreditation. Learn what CARF is, how the CARF process works, the standards structure, and which standards will likely apply to your organization. We will focus on key components of the process and what you need to tackle now to be prepared for your first survey. We will cover timelines and supports that are available at GII. If your organization will transition over the next few years, this session is for you. Join us and take the “Oh My!” out of the equation. 

  

Prosperity Platform: Moving Clients from Poverty to Prosperity

Speaker: Ed Durkee, President and CEO, Goodwill Central Coast

The Prosperity Platform — a model that helps people reach their own goals and achieve economic self-sufficiency —was implemented by Goodwills and United Ways in Oregon and California in 2010. Join us as we focus on the Economic Mobility Continuum (EMC) that measures participant progress on the journey from poverty to financial stability. The EMC tracks outcomes in a series of life domains including employment, education and financial capability. It is also a community mapping tool that aligns active referral partnerships to help program participants achieve their own goals.

 

Transformational Leadership for Extraordinary Impact (Part 1)

Facilitated by: Deb Betsch, Vice President, Leadership and Learning, and Everett Shupe, Executive Development Program Director, GII

 

Goodwill organizations operate in complex, dynamic, constantly changing environments. During this session, we will introduce the framework of transformational leadership as a way to inspire followers to achieve beyond their expectations through intellectual stimulation, idealized influence, inspirational motivation and individual consideration. This program has been submitted to the HR Certification Institute and SHRM for review.

 

Education and Employment = Success for at-risk Youth

Speakers: Kristen Bostick-Williams, Regional Director of Education Programs and Partnerships, Cynthia George, E² Lead Youth Specialist, and Theresa Lam, E² Youth Specialist, Goodwill Industries of Fort Worth

At the Fort Worth Goodwill, a youth program — operated in partnership with Fort Worth Independent School District (ISD), Arlington ISD and Tarrant County Workforce Board — is serving youth ages 16 to 24 who are seeking to obtain their high school equivalency (HSE). Students come to school Monday through Thursday for half of the day and then work at Goodwill for the other half of the day. On Fridays, a youth specialist conducts a life skills class for all participants. This program allows youth the opportunity to earn their HSE while earning a paycheck. In addition all youth are set-up with a graduation exit plan and action steps. Join this session to learn more and take home ideas that could be applied at your Goodwill.

 

Ziplines. Resumes. Fleeces. Learning the ropes of youth workforce needs.

Speakers: Marty Bywaters-Baldwin, Director of Workforce Services, and Sara Drebes, Senior Case Manager - WIOA, Rappahannock Goodwill Industries, Honore Hastings, Executive Director, Sean McElhinney, Challenge Course Manager and Program Director, and Ashley Shilling, Challenge Course Facilitator, Summer Camp Director & Administrative Assistant, Verdun Adventure Bound

The challenge for youth workforce programs is clear: “How do we teach employer-requested work skills without boring and disempowering youth?” Through this workshop, we will examine The Groundwork Project’s collaborative and experiential approach as a remedy to many of the pitfalls of traditional youth programs. Participants will explore the self-determination theory as a framework for holistic youth workforce development. Finally, we will take a critical look at possible blind spots of these types of programs, raising questions of race and culture vis-à-vis soft skills training.

 

Interrupt Your Thinking to Boost Success

Speakers: Rebecca Hershey, Manger of Inclusion and Equity Initiatives, and Michael Wood, Senior Leader Program Director, GII

How often do you and your coworkers do something because it’s the way you’ve always done it? Are you in search of new and different strategies to support your program and employee outcomes? Do you wonder if your Goodwill’s programs are missing participation by some members of your community? Explore these ideas and more with colleagues. Learn more about how to interrupt unconscious bias to expand mission outreach, reach goals and improve outcomes. Leave with the critical skills to understand inclusion and equity, and have a starting point to build on the conversation back home. This program has been submitted to the HR Certification Institute and SHRM for review.

 

Our People, Our Mission: Improving Employee Well-Being through Health, Happiness and Support

Speaker: Kate Dawson, Good Life Program Manager, Goodwill Industries of Fort Worth

We need employees to show up each day, on time and ready to work; however, the reality is, many of our employees face obstacles that can interfere with performing up to their potential or even keeping their jobs. Some of these factors can include physical health, stress in their personal lives and other issues, which makes the old notion of, "Don't bring home to work," close to impossible. Find out how the Good Life Program helps to support employees and provide the same mission services the Fort Worth Goodwill offers to its community through education, case management and resource navigation. This program has been submitted to the HR Certification Institute and SHRM for review.

 

The CARF Survey Process: Prepare and Hit a Homerun!

Facilitated by: Nicole Jewell, Accreditation and Organizational Assessment Consultant and Carol Warren, Accreditation and Organizational Assessment Consultant, GII

Panelists: Marco Guizar, Vice President of Operations, Goodwill Industries of San Diego County - Headquarters, Heather Marquis, Director of Process Development and Quality Assurance, Goodwill of Western and Northern Connecticut Inc., and Pete Hathaway, Employment and Community Services, Managing Director, CARF International

 

This session will provide participants with best practices for preparing for a successful CARF survey. GII staff, surveyors, and local Goodwill team members will share preparation techniques, tips on working with surveyors, and insight to help members have valuable, low-stress surveys. Three members will also share exemplary practices in place in their organizations that have been recognized by CARF as above and beyond standard conformance. Join us to learn how preparation is helping others get the most out of their survey experiences and learn how you can apply their best practices to your organization.

 

Utilizing Neuroscience to Build Resilience and Improve Service Delivery

Speakers: Tabitha Manross, Manager of Strategic Initiatives, and Nathan Simpson, Retail Goodwill Guide, Goodwill of Central and Southern Indiana

New findings in neuroscience and genetics show that poverty and its associated stresses affect how our brains develop, including how we respond to challenges, control behavior and analyze problems. That means how well people can navigate the many bumps and obstacles involved with achieving self-sufficiency is impeded. This training digs into these findings, gives attendees a greater understanding of behaviors related to trauma, and provides tools to change their organizational culture and service delivery model to help move individuals out of poverty.

 

Why Mission Integration Matters to You and Our Mission

Speakers: Tara McCracken, Director of Workforce Development, and Sheila Padrick, Director of Workforce Development, Goodwill Industries Northwest North Carolina

In this session, attendees explore the importance of mission integration and redefine what it really means for Goodwill. Team members from Goodwill Industries of Northwest North Carolina will share best practices as well as both successful and unsuccessful initiatives they have implemented. Join this session to continue the mission integration conversation, as it is an integral part of our cultural transformation.

 

Transformational Leadership for Extraordinary Impact (Part 2)

Facilitated by: Deb Betsch, Vice President, Leadership and Learning, and Everett Shupe, Executive Development Program Director, GII

Goodwill organizations operate in complex, dynamic, constantly changing environments. During this session, we will introduce the framework of transformational leadership as a way to inspire followers to achieve beyond their expectations through intellectual stimulation, idealized influence, inspirational motivation and individual consideration. This program has been submitted to the HR Certification Institute and SHRM for review. 

 

Building a Sustainable Grant Funding Model

Speaker: Marianne Shaddrix, Grant Funding Manager, Goodwill Industries of Upstate/Midlands South Carolina, Inc.

During this session, attendees will learn to create a sustainable grant funding model in alignment with organizational mission and vision. We will cover the elements of a sustainable grant funding model, including strategic focus, relationships, grant teams, mission and finance teams, and evaluation.

Enhancing Program Services through the Development of Community Partnerships

Speaker: Dennis Ritchie, Career Services Manager, Goodwill Industries of Kentucky, Inc.

Join us to learn how to gain community partners and leverage those partnerships to enhance programming. Participants will get tips that would benefit the partnership needs of any Goodwill program and view real-world success stories from the reentry field.

 

GoodwillWorks! Role Model Worker Program: Developing Our Workforce

Speakers: Adrian Gessen, Vice President of Human Capital Management, Donn Githens, Vice President of Operations, and Angela Dean, HR Business Partner, Goodwill Industries-Manasota

GoodwillWorks! is a comprehensive workforce development program for team members that leads to certification as a Role Model Worker. The program aligns with the Goodwill mission and focuses on employment skills and personal and professional development. The curriculum includes more than 20 different online classes and has improved tenure and DGR results. Role Model Workers have much higher retention at more than 80 percent annual retention. Attendees will learn more about this program and gain valuable insights they can apply to to their own Goodwill workforce.

 

Integrating Digital Technology Tools to Advance the Mission

Speakers: Mike Hall, Instructional Design Specialist, GII; and Chelsea Seabron, Project Manager, and Dina Graves Portman, Google.org Tech Team, Google.org

Feeling stuck with digital transformation? Looking for online tools or resources to add value? During this session Google will share readily available tools and resources to help you get over the initial hump and take your digital transformation from vision to execution. 

 

Grant Management Matters! Federal Rules and Regulations for Grants (2 CFR 200) and Best Practices to Determine Cost Allowability

Speakers: Elizabeth McCombs, Project and Reporting Manager, GII

Join us for an introduction to the Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards — also known as the Uniform Guidance or 2 CFR 200. Due to time constraints, this session is intended to be an executive summary of the rules and regulations governing U.S. government grants with which members must comply. After the overview, one of our members will share their experience implementing best practices and internal policies and procedures that are in line with the 2 CFR 200. Participants will strengthen their ability to apply the cost principles in determining cost allowability and will have an opportunity to ask specific questions.

 

Leveraging Program Resources to Support Employees’ Retention and Advancement

Facilitators: Deborah Edmonds, Older Worker Services Program Manager, and Sandra Preciado, Career Pathways Program Manager, GII

Speakers: Ilze Astad, Director of Grants and Programs, Palmetto Goodwill; Tina Johnson, Assistant Vice President, Workforce Development & Behavioral Health, Easterseals-Goodwill Northern Rocky Mountain; and Kathryn Phoenix, GoodPaths Lead Coach, Goodwill Industries of Houston

Goodwill organizations often struggle with obtaining resources to provide their own employees with coaching and supportive services. This session examines how Goodwill organizations successfully leveraged federal and private foundation funding to provide retail and mission employees with career navigation services and supports. Some of these programs included SCSEP and the Goodwill Digital Career Accelerator®. These strategies contributed to increased recruitment, retention and advancement for Goodwill employees.

 

Succession Planning: Connecting the Present with the Future

Speakers: Spencer Ray, VP of Human Resources, and Cindy Woodward, HR Director of Talent Management, Goodwill of Central and Northern Arizona

Get a practical, hands-on approach to succession planning. Attendees will discover the "why" of succession planning, understand how to identify and overcome potential/actual hurdles, and find out how to ensure board and senior staff engagement. Gain lessons learned from successful succession planners, as well as simple, intuitive tools (leader evaluation, 9-Box tool, development plan template, etc.) to practice with so you can implement what you’ve learned back at the office. This session will provide a scalable solution that is applicable to any Goodwill model. This program has been submitted to the HR Certification Institute and SHRM for review.

 

Supporting a Coaching Culture

Facilitated by: Michael Wood, Senior Leader Program Director, GII

The coaching process aims to improve performance on the here and now, and to facilitate the process of learning. Coaching aims to unlock potential based on the skills that have been learned and, when done correctly, can motivate team members and support employee engagement. Failure to effectively invest in coaching employees can negatively impact retention and morale. In this session, participants will understand the difference between coaching and other practices that support employees, expand their knowledge of how to construct powerful questions and be introduced to two coaching models. This program has been submitted to the HR Certification Institute and SHRM for review.

 

Tuesday, April 30, 2019

Building an Effective Private Grants Fundraising Program

Speakers: Sarah Thomas, Foundation Relations Manager, Goodwill of Central and Southern Indiana; and Kate Wallace, Manager of Foundation and Corporate Giving, Morgan Memorial Goodwill Industries

Participants in this session will engage in robust discussion surrounding identifying organizational needs that can be packaged into a grant application, tools and strategies for identifying and engaging with private foundations, and best practices for success. Two Goodwill members will share experiences while facilitating group learning. Participants with a basic to intermediate knowledge of grant proposal development will enjoy diving deeper into this topic so they are prepared to develop or refine their Goodwill’s grants programs.

 

Digital Skills Implementation from Basics to Advanced for the Growth of Our Clients in a Digital Age

Speaker: Kristen Bostick-Williams, Regional Director of Education Programs and Partnerships, Goodwill Industries of Fort Worth

 

Find out how Goodwill Industries of Fort Worth designed a digital skills program that leads a participant from an assessment to determine their digital skills level to building a digital skills schedule of classes based on their assessed needs. These classes include email, internet basics, basic computer skills, Word, PowerPoint, Excel, resumes, and job search/online applications. Other digital offerings include online credential classes in the medical and IT fields, Microsoft Office Suite certification, and more.

 

HR Legal Update Part 1: Avoiding the Pitfalls in Hiring

Speakers: Ruthie White, Office Managing Principal, Jackson Lewis, LLP; and Margaret O'Brien, Senior Director, Organizational Strengthening and Accreditation, GII

Back by popular demand, Ruthie White will engage participants regarding some of the current HR-related issues that may have an impact on their work, as well as emerging issues that might have potential impact. During this first part of the HR Legal Update, Ruthie will take a deep dive into the hiring process and avoiding the pitfalls.  Hiring a new employee requires face-to-face meetings, testing, paperwork, contacting references and running background checks. Bringing on new employees costs time and money. It can be a huge setback if they turn out to be a problem for the organization.  Ruthie will cover:

 

•            Understanding how to get it right the first time

•            Learning about the critical elements of an effective hiring process

•            Recognizing the common pitfalls in hiring

 

This program has been submitted to the HR Certification Institute and SHRM for review.

 

Proven Career Pathway Model in Manufacturing – This one really works!

Speaker: Joel Morgan, Regional Director of Workforce and Community Development, Goodwill Southern California

Come join us as we show you how you can effectively create partnerships with educators, businesses, government and participants. Goodwill Southern California has created a nationally recognized program in aerospace/manufacturing. This program places participants into a short-term, customized training program that is directly linked to high-wage employment opportunities. The program has trained more than 700 participants to date, with a more than 90 percent placement rate. Come see how!

 

Sector-Based Youth Programs – Building Stable Bridges to Immediate Prosperity

Speaker: Daniel Ruiz, Youth Program Manager, Seattle Goodwill Industries

Following an interactive journey, attendees will gain insight into the history, current state and future outlook of the Youth Sector Pathways programs, now in their sixth year at Seattle Goodwill Industries. Participants will be taken through the process that mission services used to plan, recruit, implement, build strategic partnerships, evaluate,and bolster programs using student, community and industry feedback. During this conversation, attendees will mine practical tools and develop a real-time framework to start and/or evaluate their own pathways programs.

 

Six Degrees of Goodwill

Speaker: Angela Lee, Manager of Advocacy Outreach and Engagement, GII

Local Goodwill organizations are community leaders, but are you also a community convener? This session will review how to identify the stakeholders in your community (including funders, lawmakers, partner organizations and beyond), and build lasting relationships.

 

The Perfect Combo: Business, Job Seeker and Goodwill. The Pillars of Work-Based Learning

Speakers: Tori Skinner, Business Development Manager, and Katie Miles, Youth Programs Manager, Goodwill of the Olympics and Rainier Region

Goodwill of the Olympics and Rainier Region's Longview Work Opportunity Center has been nationally recognized for its unique work-based learning model, and its first pillar is the employer. They intentionally recruit, educate and support business partners. The second pillar is recruitment. Multiple methods of outreach and customized pre-screening successfully match participants and employers. The final pillar is onsite case management, which is provided strategically throughout the work-based learning model. The team is excited to share the lessons they have learned while creating life-changing impact in their community.

 

Having Powerful Conversations Part 1

Facilitated by: Everett Shupe, Executive Program Director, and Tahira Christmon, Manager, Member Experience, GII

Achieve positive change and impactful results through powerful communication.  The book Fierce Conversations by Susan Scott demonstrates how we must transform everyday conversations in order to get our message across and achieve results. Using Scott's book as a guide, we will discuss how to: 

 

• Overcome barriers to meaningful communication 

• Expand and enrich relationships with colleagues 

• Increase clarity and improve understanding 

• Handle strong emotions—on both sides of the table 

• Connect with colleagues at a deep level

 

Roundtable Discussions (New Learning Format)

 

In this engaging peer to peer learning opportunity attendees will get together in an informal setting to explore the following topics:

 

·        Goodwill Impact Data Collaboration

Facilitator: Bryan Keller, Impact Analytics Manager, GII

This topic focuses on equipping local Goodwills to better use their data to connect with individuals searching for training opportunities and measurably improve the program impact.

·        Street Outreach Services for the 21st Century

Faciilitator: Keith Bennett, Director, Goodwill Industries of Greater Detroit

This topic focuses on best practices in addressing the critical thinking and cognitive thought processes of the offender, but equally how to bridge the gap between the offender, the community and employers.  

 

·        Creating Engagement in a Viral and Hyper Connect Culture

Facilitator: Tabatha  Wendorff, HR Manager, Goodwill SWPA

This topic is focused on creating tactics to work towards buy-in on a larger scale within your organization. 

 

·        Exiting Successfully

Facilitator: Julie Bass, Chief Program Officer and Lynn Stevens, Director of Workforce Development, Goodwill Industries of North Louisiana

This topic focuses on developing a collective impact approach to collaborations and funding for ex-offenders. 

 

·        A Journey to Gainfully Employing the Ex-Offender Population 

Facilitator: Marc Thompson, Regional Director of Employment Services

This topic specializes in the homeless ex-offender.

  

·       Technology Based Learning: Platforms, Tools, & Applications

Facilitator: Jack Wexler, Director, Technology-Based Learning 

In this session we will explore the state of Technology Based Learning and also associated Member initiatives.

 

·       Growing and Cultivating a Data-Driven Culture

Facilitator: Sarah Hutchison-Chee, Director, Goodwill Industries of Southwestern Michigan, Inc.

Discuss how to grow and cultivate a data-driven culture among front line staff. This includes helping staff understand the value of data to inform their efforts to effectively balance, lead and manage mission operations.