Career Navigation Track
Monday, May 7, 2018
11:15 a.m. – 12:30 p.m.GoodPaths – How to Advance Your Retail Employees and ProfitabilitySpeakers: Sandra Preciado, Family Strengthening and CSJC Program Manager, Goodwill Industries of Houston; Laura Tompkins, Program Operations Manager, Easter Seals-Goodwill Northern Rocky Mountain; Christine Hubley, Project Director, Workforce Team, Hope Street Group; and Jonathan Murray, Associate Director, Client Relations, Educational Testing Service
Retail turnover rates are on the rise and Goodwill organizations are among the retailers reporting higher than average staff turnover. To address the issuePhil, GII and Hope Street Group are implementing a cost-effective, evidence-based program called GoodPaths, which is proven to address talent development and retention challenges in retail. The program is currently being piloted with frontline retail employees of three Goodwill organizations. Attend to learn how GoodPaths benefits the retail employees and bottom lines of these organizations, and how you can adopt this transformational model.
3:00 p.m. – 4:15 p.m.Employer Engagement in 30 Seconds or LessSpeaker: Theresa Soto, TechHire Manager, Goodwill Industries of Central TexasFacilitated by: Jenny Heaton, Digital Skills Program Specialist, GII
Identify effective steps in creating a comprehensive approach to employer engagement. This approach will be based off labor market data and growing industries in service area. An effective elevator pitch for employers will be demonstrated and participants will have an opportunity to create and practice elevator pitches for specific industries.
Tuesday, May 8, 2018
9:30 a.m. – 10:45 a.m.The Excel Center Network Panel DiscussionSpeakers: Betsy Delgado, Vice President of Mission and Education, Goodwill Industries of Central and Southern Indiana; Markous Jewett, School Development Director, and Jeffrey Hoover, Senior Director of The Excel Center Network and Operations, Goodwill Education Initiatives
By creating a panel consisting of executive leadership from each Goodwill territory that is currently operating The Excel Center or that is actively pursuing the opening of The Excel Center through a services agreement with Goodwill Education Initiatives, the Licensor of The Excel Center model, this session will allow attendees to hear the experiences of each Goodwill through their own unique lenses.
11:00 a.m. – 12:15 p.m.Next-Generation impact: Developing a Roadmap for Successful Youth ProgrammingSpeakers: Tara Thompson McCracken, Director of Workforce Development, and Lance Crawford, Youth Programs Manager, Goodwill Industries Northwest North Carolina
In this highly interactive session, Goodwill Industries of Northwest North Carolina will provide stories of success and challenge in creating a successful self-funded youth program from the ground up. Attendees will be given a preview of the curriculum the Goodwill created, tips for connecting with important stakeholders, and a customizable roadmap for developing or improving youth programs in their own regions.
Data Analytics and Visualization Track
Monday, May 7, 2018
9:30 a.m. – 10:45 a.m.Enhanced Monthly Reporting (MSR/ASR) Roundtable DiscussionFacilitated by: Jessica Bunting, Bussiness Analytics Project Manager, GII
This session will specifically address the “how to” of preparation for enhanced monthly reporting. After a brief explanation of upcoming Data Analytics Initiative activities (DAI), the majority of this session will be devoted to roundtable breakout discussions. Table conversations will be based on participants' local roles and how they will engage with the enhanced data. Each table will be accompanied by a DAI representative, a Keyrus representative, and one or two pilot members to respond to any questions participants may have.
11:15 a.m. – 12:30 p.m.Introductory, Hands-on Training in TableauFacilitated by: Travis Rutledge, Senior Research Analyst, and Sarah Newhard, Information Technology Applications Program Manager, GII
Have you heard about the Data Analytics Initiative and this new software called Tableau, but wonder what it is and how it works? In this hands-on Tableau training, you will be guided through how to connect data, create visualizations, and make a dashboard with filters. Be sure to bring your laptop to this session, and have Tableau Public installed on your computer beforehand (it's free!). People of all skill levels welcome.
Tuesday, May 8, 2018
9:30 a.m. – 10:45 a.m.How to Design a Report or Dashboard with Data VisualizationsFacilitated by: Travis Rutledge, Senior Research Analyst and Alysse Henkel, Manager of Impact Analytics, GII
Have you ever had to develop a report or dashboard with charts and graphs, but you were not sure where to begin? This session will provide you with research and best practices in data visualization and give you a five-step process to confidently design a report or dashboard. You will leave this session with more confidence in developing reports and dashboards for both yourself and others. Be prepared to put the theory and lessons into practice with case examples provided at the training.
2:30 p.m. – 3:45 p.m.The Data Analytics Initiative and What it Means for YouFacilitated by: David Downes, Vice President, Information Technoloy, and Jessica Bunting, Bussiness Analytics Project Manager, GII
The GII data analytics team will use this session to provide an update on the Data Analytics Inititaive’s (DAI’s) progress since the 2017 Spring Conference, which will include an overview of successes in the past year and a brief demonstration of donated goods reatil and mission impact pilot dashboards. The team will then provide an update on what is coming up for local Goodwill organizations in the next year and outline how members can start preparing. Finally, they will outline the various resources that will be available at Spring Conference and beyond to support engagement in the DAI.
Human Resources/Accreditation/Organizational Strengthening Track
Sunday, May 6, 2018
9:00 a.m. – 4:30 p.m.Get Your Act Together Before the CARF Survey Team Shows Up at Your Door!Facilitated by: Margaret O’Brien, Senior Director, Organizational Strengthening and Accreditation, Carol Warren, Accreditation & Organizational Assessment Consultant, and Nicole Jewell, Accreditation & Organizational Assessment Consultant, GII, Pete Hathaway, Managing Director, CARF
Just about the time you think you’ve got it all nailed down, the standards change again! Well, not to worry, we’re here to help. During this pre-conference, we will walk through the ASPIRE (Administrative) sections of the CARF standards that are most frequently applied during surveys at Goodwill organizations. We will focus on critical standards that impact the accreditation outcome, recent changes and most frequently cited recommendations. Whether you are due for accreditation during 2018 or you have recently completed a survey, this session will help you be prepared and to stay current with the process.
Registration Fee: $50, covers the cost of lunch and networking breaks. Breakfast is not included.
Monday, May 7, 2018
9:30 a.m. – 10:45 a.m.Develop a Future-Focused People Strategy to Foster a Thriving WorkplaceSpeaker: Brian Smith, Senior Associate - Digital HR Technologies, Mercer
New technologies are transforming the working world, and 35 percent of today’s skills won’t be relevant in three years. Putting people at the center of the transformation is key. In this session, we will discuss recent research into how to reimage the workforce of the future, and we will explain what it means to thrive in a disrupted world. We will outline a model that you can apply at the organizational, workforce and individual levels.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
11:15 a.m. – 12:30 p.m.Unlocking the Doors of Opportunity for Diverse Team MembersSpeakers: Tabatha Wendorff, HR Total Rewards Manager, Goodwill of South Western PennsylvaniaFacilitated by: Michael Wood, Senior Leader Program Director, GII
The competition to retain and foster talent is a challenge in many organizations. Professionals want more responsibility, growth opportunities, promotions, pay increases and higher level jobs. Working smarter has been generalized as an accepted strategy to combat working harder. But what does working smarter really mean? This session will provide an easy-to-remember framework to refine your skill in coaching diverse team members for professional growth. Participants will learn key elements in cultivating organizational presence and identify specific implications for diverse team members.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
3:00 p.m. – 4:15 p.m.HR’s Role in Mergers & AcquisitionsSpeakers: Zaida Monnel, VP, Employee and Organization Development, Goodwill Industries of Central and Southern Indiana, Dan Riley, Senior Vice President and Chief Financial Officer, Goodwill Industries of Central and Southern Indiana, Spencer Ray, Senior Vice President of Human Resources, and Cindy Woodward, Director of Human Resources, Goodwill Industries of Central and Northern Arizona.Facilitated by: Margaret O'Brien, Senior Director of Organizational Strengthening and Accreditation, GII
Mergers and acquisitions (M&As) are tools businesses use to achieve organizational objectives. They can have profound impact on employees as two organizations attempt to integrate into one. A merger is generally defined as the joining of two or more different organizations under one management structure. An acquisition is the process of one corporate entity acquiring control of another corporate entity. This session will provide HR practitioners and decision makers the business case for HR’s involvement throughout the M&A process and highlight the areas needed for success.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
Tuesday, May 8, 2018
9:30 a.m. – 10:45 a.m.Grasping the Scope of CARF Program Structure StandardsFacilitated by: Carol Warren, Accreditation and Organizational Assessment Consultant, and Nicole Jewell, Accreditation & Organizational Assessment Consultant GII, Pete Hathaway, Managing Director, CARF
During this session, we will examine the documentation requirements related to defining and communicating the scope of services, and delve into the most frequently cited standards during a CARF visit. In addition, we will focus on developing useful, individualized service plans that meet the standards.
11:00 a.m. – 12:15 p.m.Keep Your Eye on the Ball! HR Legal UpdateSpeaker: Laura E. Prather, Principal and Office Litigation Manager, Jackson Lewis P.C.Facilitated by: Margaret O'Brien, Senior Director of Organizational Strengthening and Accreditation, GII
Where is the world of work headed in 2018? Learn about some of the current HR-related issues that may have an impact on your organization, as well as emerging issues that you need to keep an eye on that might have a potential impact. This session will cover:
- #MeToo Are you ready? (The potential impact of sexual harassment allegations on your organization are you prepared?)
- What's on the EEOC's mind? A discussion of the EEOC's priorities including eliminating barriers in recruitment and hiring as well as website accessibility under the ADA.
- The intersection of ADA, Workers Compensation and FMLA.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
2:30 p.m. – 3:45 p.m.Employee Onboarding: Positive New Employee ExperienceSpeakers: Craig Fergusson, Director of Training and Development, Seattle Goodwill Industries
In the talent management universe, the new employee orientation and mainstreaming process are known as employee onboarding. Keeping in mind that you never get a second chance to make a first impression, your organization should make absolutely sure that new hires feel welcomed, valued and prepared for what lies ahead during your new employee orientation or onboarding process. The Seattle Goodwill has implemented a coordinated, integrated and competency-based new hire orientation and onboarding process for employees at all levels of the organization. Session attendees will learn about the critical elements that are covered during this on-boarding process, how employees are encouraged to take responsibility and control over their learning, and how the onboarding process is just the start for employees in their career development with the organization.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
Inclusion and Equitable Access Track
Monday, May 7, 2018
9:30 a.m. – 10:45 a.m.The Implementation Guide for Achieving Inclusion, Diversity and Equity in Goodwill Mission ServicesFacilitated by: Maria Yactayo, Manager of Inclusion and Equitable Access, GII
In recognition of the importance of providing access and supporting success for the many diverse populations living in Goodwill territories, GII has developed an Inclusion, Diversity and Equity (IDE) Implementation Guide. It is intended for all Goodwill members no matter where they are on the inclusion, diversity and equity spectrum. Recommendations and resources can be customized for local needs. Learn how you can use the guide to support your delivery of services and programs that are inclusive of diverse populations.
3:00 p.m. – 4:15 p.m.Digital Skills Are for Everyone: Ensuring Equitable and Accessible Training and Career OpportunitiesSpeaker: Sandra Preciado, Family Strengthening and CSJC Program Manager, Goodwill Industries of HoustonFacilitated by: Maria Yactayo, Manager of Inclusion and Equitable Access, GIIMany populations seeking digital skills training and careers in technology face deep disadvantages. Lower levels of exposure, office productivity software to cultural biases, and disabilities hampering one's ability to use a computer, are among the barriers to entry that must be overcome. Goodwill is just the organization to help people overcome these barriers, and this is just the session to help you build programs that can serve everyone.
Tuesday, May 8, 2018
9:30 a.m. – 10:45 a.m.How to Keep High-Volume Career Centers Relevant in a Virtual WorldSpeakers: Alicia Battle, Director of Workforce Development, Stacy Rozier, Director of Virtual Career Services, and Ralfiel Worthem, Director of Career Centers, Goodwill of North Georgia
This session will leverage best practices and lessons learned from Goodwill of North Georgia career services. Hear how the implementation of the Goodwill’s virtual career center enhanced services for more than 50,000 job seekers who use their brick-and-mortar career centers. Hear about the strategies and methodologies used to listen to customers, employers and community partners to improve brick-and-mortar and virtual services impact.
Leadership Track
Monday, May 7, 2018
9:30 a.m. – 10:45 a.m.Develop Emotional Intelligence in LeadersSpeaker: Peter Beck, Chief Learning Officer, RightPath Resources and a panel of Goodwill Members
Research shows that 50¬ to 90 percent of a leader’s success depends on his or her Emotional Intelligence (EQ). In this seminar, explore the five components of EQ along with tools and techniques to help leaders develop it. Through small-group discussion and case studies, participants will see examples of how individual Goodwills have used EQ to develop leaders at all levels in their organizations, from new managers to CEOs and boards. Both individual and organizational models for training and developing EQ will be shared.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
11:15 a.m. – 12:30 p.m.Leap Into Leadership: Implementing a Management Training ProgramSpeaker: Carrie Chizuk, Senior Learning Manager, Goodwill of the Finger Lakes
Goodwill of the Finger Lakes will share details of implementing and continuously improving their eight week Leap into Leadership training program. Building on a framework developed by GII that uses Henri Fayol’s Four Functions of Management model we will share how we customized and continuously improve the curriculum to meet the specific needs of our organization and culture, and how you can too. Join us to hear about our wins and lessons learned as we equip our managers to meet the demands of today’s complex operating environment.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
3:00 p.m. – 4:15 p.m.Operational Leadership for Extraordinary ImpactFacilitated by: Everett Shupe, Executive Development Program Director, GII
Goodwill organizations operate in complex, dynamic, and constantly changing environments. To succeed, leaders must ensure that strategy, culture, and talent management practices are aligned. Attendees will identify the key features of their current environments and develop plans to ensure that their strategies can respond to their environments. The leadership skills covered in this session will allow participants to implement operational plans in their organizations.
This session has been submitted to SHRM for 1.45 professional development credits (PDCs) and the HR Certification Institute for review.
Tuesday, May 8, 2018
9:30 a.m. – 10:45 a.m.Leading in a VUCA EnvironmentFacilitated by: Michael Wood, Senior Leader Program Director, GII
“VUCA” was coined to describe the radically different military threats resulting from conditions that are Volatile, Uncertain, Complex and Ambiguous. These four words have now been applied to capture the changing and unpredictable business environment. The shift from incremental to exponential change requires leaders to expand their traditional roles. Participants will recognize the necessity for leadership to actively engage with uncertainty to increase organizational agility, resilience and innovation to counter volatility, manage uncertainty, simplify complexity and resolve ambiguity.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
11:00 a.m. – 12:15 p.m.Transformational Leadership for Extraordinary Impact (Part 1)Facilitated by: Deb Betsch, Vice President, Leadership and Learning, and Everett Shupe, Executive Development Program Director, GII
Goodwill organizations operate in complex, dynamic, and constantly changing environments. During this session, we will introduce the framework of transformational leadership as a way to inspire followers to achieve beyond their expectations through intellectual stimulation, idealized influence, inspirational motivation and individual consideration.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
2:30 p.m. – 3:45 p.m.Transformational Leadership for Extraordinary Impact (Part 2)Track: LeadershipFacilitated by: Deb Betsch, Vice President, Leadership and Learning, and Everett Shupe, Executive Development Program Director, GII
Goodwill organizations operate in complex, dynamic, and constantly changing environments. During this session, we will introduce the framework of transformational leadership as a way to inspire followers to achieve beyond their expectations through intellectual stimulation, idealized influence, inspirational motivation and individual consideration.
This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.
Philanthropy and Resource Development/Grants Management and Compliance Track
Monday, May 7, 2018
9:30 a.m. – 10:45 a.m.“If You Want Advice, Ask For Money. If You Want Money, Ask For Advice.” A Listening Tour of the Philanthropic CommunitySpeakers: Jenny Taylor, Senior Director, Career Services, Goodwill of North Georgia; and Nick Espinosa, Senior Program Analyst, USDA – Food and Nutrition Service
Goodwill of North Georgia, Atlanta CareerRise, Metro Atlanta eXchange (MAX) for Workforce Solutions, and USDA FNS SNAP E&T collaborated on a large scale public/private partnership for the Georgia Governor's High Demand Career Initiative in Healthcare. This is a multi-employer, sector-based career pathway, funded in part by Marcus Foundation and SNAP E&T 50/50 to serve SNAP veteran households. In this session, partners will share tools and methods for how the project attracted a $3 million challenge grant and is launching a statewide initiative as a provider and intermediary for this public/private partnership.
11:15 a.m. – 12:30 p.m.Hamilton! And Benjamins! And Development Audits!Speaker: Mary S. Jones, Chief Philanthropy Officer, Goodwill-Easter Seals Minnesota Foundation
Philanthropy can be an effective hedge against volatility in donated goods retail and contracts. Is your organization prepared to grow philanthropy? To find out, you might need to perform a development audit, which answers three crucial questions: Who is our donor? What is the current state of philanthropy for our organization? Do we have the tools to go from good to great? Review the results of Goodwill Manasota’s development audit, including data analytics, focus groups and insights into major donors, and components of a quality infrastructure. Create an analysis of your own organization and leave with a practical to-do list.
3:00 p.m. – 4:15 p.m.Strengthening Program Compliance for Fraud Prevention: A Case StudySpeakers: Steve Lufburrow, President and CEO, and Alma Duldulao-Ybarra, Director of Workforce Development, Goodwill Industries of Houston
There are a growing number of Goodwills receiving federal housing assistance grant funding from the Veterans Administration, Department of Labor, and local governments. Goodwill Industries of Houston will share its recent case of fraud and the program and fiscal procedures that were refined to minimize future risk. Hear how the fraud came to light and the steps the organization took to properly report activities and prevent future fraud. Learn how to conduct a risk assessment from a qualitative perspective.
Tuesday, May 8, 2018
9:30 a.m. – 10:45 a.m.Building a Community-Wide Case Management SystemSpeaker: Courtney Geiger, Director, Mission Services, Goodwill Industries of Northern Illinois and Wisconsin Stateline Area
Join us as we explore the journey Goodwill Industries of Northern Illinois went on to build a community case management system. More than 40 agencies have participated in planning, training, and partnership to build this system as a better way to offer services. Over the past three years, the Goodwill has worked with a core group of these agencies to ensure case managers in their community work together, not in competition. Participants will learn about the case for this program, how it was developed, next steps in the process, and goals and measurements for success with the initiative.
11:00 a.m. – 12:15 p.m.From Initial Contact to Letter of Inquiry: Cultivation BasicsSpeaker: Jenny Fritz, Director of Grants, Goodwill Industries of Central Texas; and Susan Bykofsky, Director of Program Development, Gulfstream Goodwill Industries
This session will cover effective cultivation strategies focusing on private/corporate foundations. Participants will:
- Understand grant research options, such as Guidestar, Foundation Directory.
- Review a sample 990 to determine purpose, giving history, and capacity.
- Prepare for funder contact, including identifying shared areas of interest and leveraging strengths during a phone contact.
- Review LOI samples, discuss common elements, and tips/tricks.
2:30 p.m. – 3:45 p.m.Brandraising: Your Next Big Fundraising StrategySpeaker: Veronica Miller, Vice President, Foundation, Goodwill Manasota
Branding is more than just signature colors, a slogan and a logo. It is a collection of thoughts and feelings people associate with your organization. And when this idea is well executed, it powers your fundraising. Brandraising is a specific fundraising strategy that uses brand awareness activities to fuel a nonprofit organization’s development efforts. The idea is that strategic brand awareness communications and fundraising have a direct relationship. Individuals associate powerful brands with specific feelings that can influence donor behavior and keep your organization top of mind.
