2018 Spring Conference
 

Full Program


This year six different tracks were added to the program to allow attendees to explore specific topic areas. There are sessions that do not fall under a track as well, allowing for a more diverse program. The following tracks have been added to the program:

Career Navigation
Leadership
Inclusion & Equitable Access
Data Analytics & Visualization
Human Resources / Accreditation & Organizational Strengthening
Philanthropy & RD / Grants Management & Compliance

This icon identifies sessions that will be live streamed.


 

Saturday, May 5, 2018

Pre-Conference – Day One

7:00 a.m. – 4:00 p.m.
Registration Open


9:00 a.m. – 12:00 p.m.
*LifeLaunch Young Adults Reentry Program Business Meeting
Facilitated by: Monique Williams, Reentry Services Program Manager, GII

This half-day session will provide guidance for subgrantees on current topics affecting grant management and program participants. Participants will have time to network, collaborate and share best practices for serving young adults who have been involved with the justice system. Breakfast is not included.

*Note: This pre-conference is a closed meeting for subgrantees.


9:00 a.m. – 4:00 p.m.
Annie E. Casey Foundation and Bank of America Credentials to Careers Business Meeting
Facilitated by: Elizabeth McCombs, Project and Reporting Manager, and David Jackson, Career Navigation Program Assistant, GII 

This is a combined business meeting for Annie E. Casey's Youth and Young Adult Affinity Group and Bank of America's Credentials to Careers, Stairways to Success. Breakfast is not included.


1:00 p.m. – 4:00 p.m.
*LifeLaunch Adult Reintegration Project
Facilitated by: Jennifer Lynch, Adult Reentry Services Program Manager, GII

This half day session will provide guidance for subgrantees on current topics affecting grant management and program participants. Participants will have time to network, collaborate and share best practices for serving adults who are returning to their communities. Session details will be based on the timeline for implementation of the U.S. Department of Labor MIS tool.

*Note: This pre-conference is a closed meeting for subgrantees.


Sunday, May 6, 2018

Pre-Conference – Day Two

7:00 a.m. – 4:00 p.m.
Registration Open


8:00 a.m. – 12:00 p.m.
CiT and Google: 2018 Subgrantee Pre-Conference Session
Speakers: Conrad Bontrager, Workforce Development Team Lead, Goodwill Columbus, David Lyle, Business Services Liaison, Goodwill Columbus, Theresa Soto, Careers in Technology Manager, Goodwill Industries of Central Texas, Ed Preston, Goodwill Digital Careers Program Manager, Goodwill Industries of the Valleys, LaTron Brown, Careers in Technology Program Coordinator, Goodwill Industries of the Valleys, Sara Lamback, Senior Program Manager, Jobs for the Future, Mamadou Ndiaye, Associate Director, Jobs for the Future,  Raymond Bell, Founder & President, H.O.P.E. Project,  Bryan Mecklenberg, Technology Certification Manager, Goodwill Industries of Greater Grand Rapids
Facilitated by: John Celestand, Careers in Technology Program Manager, GII

Join Goodwills engaged in grant-funded IT credentialing training programs, industry experts and GII to cover topics that we all have in common. Subject matter experts will share effective strategies around assessing and recruiting qualified participants, building an inclusive program, providing resources for instructors, and support available through affinity groups.

Registration Fee: $50, covers the cost of breakfast and lunch. Please note that breakfast begins at 7:30 a.m.


8:00 a.m. – 4:00 p.m. 
Goodwill Digital Career AcceleratorSM
Speaker: Deborah Kobes, Director, Jobs for the Future
Facilitated by: Sonya Francis, Senior Director of Career Navigation, GII

Goodwill Digital Career Accelerator subgrantees will convene to share effective practices, discuss digital career pathways and gain exposure to new training models and tools. Subgrantees will attend break-out sessions to dive deeper into grant goals related to their levels of participation (Change Agents, Champions, and Enthusiasts). 

Registration Fee: $50, covers the cost of breakfast, lunch and networking breaks.


9:00 a.m. – 4:00 p.m.
Concurrent Sessions

*GoodPaths Grant Business Meeting
Speakers: Christine Hubley, Project Director, Workforce Team, Hope Street Group; Jonathan Murray, Associate Director, Client Relations, Educational Testing Service; and Mike Fazio, Co-Founder/CEO, Workforce180
Facilitated by: Kristin Pratt, Senior Director, Mission Advancement

GoodPaths pilot members and partners will convene to reflect on progress to date and continue expanding capacity to achieve grant goals. Key activities include sharing best practices and lessons learned; coaching in managing partnerships with key stakeholders, particularly those that will lead to scale of the program in each community; and technical assistance for meeting/maintaining programmatic and fiscal goals, data collection and reporting to demonstrate impact. Breakfast, lunch and networking breaks will be provided.

*Note: This pre-conference is a closed meeting for subgrantees.



Get Your Act Together Before the CARF Survey Team Shows Up at Your Door!
Track: Human Resources/Accreditation/Organizational Strengthening
Facilitated by: Margaret O’Brien, Senior Director, Organizational Strengthening and Accreditation, Carol Warren, Accreditation & Organizational Assessment Consultant, and Nicole Jewell, Accreditation & Organizational Assessment Consultant, GII, Pete Hathaway, Managing Director, CARF

Just about the time you think you’ve got it all nailed down, the standards change again! Well, not to worry, we’re here to help. During this pre-conference, we will walk through the ASPIRE (Administrative) sections of the CARF standards that are most frequently applied during surveys at Goodwill organizations. We will focus on critical standards that impact the accreditation outcome, recent changes and most frequently cited recommendations. Whether you are due for accreditation during 2018 or you have recently completed a survey, this session will help you be prepared and to stay current with the process.

Registration Fee: $50, covers the cost of lunch and networking breaks. Breakfast is not included.


Reentry Pathways: People, Programs & Partners
Facilitated by: Jennifer Lynch, Adult Reentry Services Program Manager, GII

Regardless of the level of reentry programming at your Goodwill, join us to share best practices, develop skills to best serve returning citizens, and create a network to utilize when you return to your Goodwill.  Hear from expert reentry professionals from across the Goodwill network and participate in small-group activities geared towards problem solving to improve reentry services across the Goodwill network. This session will kick-off a series of four webinars, which will provide additional opportunities to connect and explore topics discussed during in the summit. Lunch and networking breaks will be provided.


*Operation: GoodJobs 3.0 
Facilitated by: Pamela Johnson, Veterans and Military Family Services Program Specialist, GII

In the third iteration of Operation: GoodJobs (OGJ), new and established OGJ programs will meet annually to share effective practices, improve the quality of services to our heroes and their families, and learn new tools that support holistic transitional support for veterans and military family members. Breakfast, lunch and networking breaks will be provided.

*Note: This pre-conference is a closed meeting for subgrantees.


SCSEP: Aging Network Professionals Working and Learning Together
Facilitated by: Deborah Edmonds, Older Workers Services Program Manager, Nancy Mina, SCSEP Coach and Compliance Monitor, Suzie Paulson, SCSEP Coach and Compliance Monitor, and Gale Vest, SCSEP Coach and Compliance Monitor, GII

SCSEP staff will attend workshops to review changing demographics, cultures, policies, procedures, technology and effective practices in the field of aging. Learn from successful peers who have surmounted barriers to solve issues large and small, creating sustained improvement in Goodwill organizations. Learn to access needed resources to serve older workers. Begin building a more robust professional peer network with which you will share resources, ideas and helpful information in future years. Lunch and networking breaks will be provided.

Registration Fee: $50, covers the cost of lunch and networking breaks. Breakfast is not included.


1:00 p.m. – 4:00 p.m.
Concurrent Sessions

Google IT Support Professional Certificate Program Business Meeting
Facilitated by: Sonya Francis, Senior Director of Career Navigation, GII

Subgrantees of the IT Support Professional Certificate will join together to discuss the first several months of the program. Topics will include wraparound services, employer engagement, blended learning approaches, peer supports, and integrating Google volunteers into the program.


Careers in Technology Program Business Meeting 
Speakers: Raymond Bell, Founder & President, H.O.P.E. Project Carolyn Burroughs, GII Grant Accountant Wynne Lum, Senior Vice President, Bank of America
Facilitated by: John Celestand, Careers in Technology Program Manager, GII

Careers in Technology subgrantees will come together to discuss the achievement of program outcomes. Topics will include restructuring program design, recruiting qualified participants, monitoring program spending and exploring a new money management curriculum for participants.


4:30 p.m. – 5:30 p.m.
First Timers’ Session

If you are new to Goodwill or this is your first time attending the conference, join us for this information-filled session. Learn how to get the most out of the event and meet colleagues from other Goodwill organizations, as well as team members from Goodwill Industries International, Inc. (GII) Member Services Center. We will go over how to navigate the city, the conference program and highlight the key sessions you won't want to miss.


5:30 p.m. – 6:30 p.m.
Luau Welcome Reception & Member Showcase

It is hard to be under-dressed in Florida, so come in your flip flops and your island attire; ditch the tie or high heels and relax. It will be a casual night, offering some of the tastiest island food around, the sound of the steel drum, and plenty of time to mingle. Take the time to also learn about the services available to your Goodwill. 

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6:30 p.m. 
Dine-Arounds

Dine-arounds offer the opportunity to have small-group conversations on a variety of timely topics over dinner with your Goodwill colleagues at some of Sarasota’s best restaurants. The cost of the dinner is on your own unless otherwise indicated as “sponsored.” Topics include:
  • Data Analytics Initiative: Mission Operations
  • Grant Sustainability
  • Retail Employee Retention & Advancement 
  • Volunteerism in Mission Services

Monday, May 7, 2018

6:15 a.m. – 7:15 a.m. 
Goodwill Fit: Release & Relax

Attendees will practice Hatha Yoga, a well-rounded yoga class that builds strength, increases flexibility, and promotes relaxation. This class is accessible for all levels and will leave you energized for your day!


7:00 a.m. – 5:00 p.m.
Registration Open


7:15 a.m. – 8:15 a.m.
Continental Breakfast

Join us for continental breakfast in the Member Marketplace LIVE as part of a two-day vendor showcase that will afford attendees with the opportunity to connect with multiple companies and the visit the Advocacy Action Corner! 


8:15 a.m. – 9:15 a.m.
Welcome & Kickoff General Session: Branding You: Enhancing Your Brand and Building Meaningful Relationships that Last
Speaker: C.J. Bannister, Director of Veterans Services, Goodwill Manasota

Creating a story that incorporates who you are, what you are passionate about and why you are building the relationship is the foundation to building trust with your team, your clients and your community. Being named the John H. McLain 2015 Woman Veteran of the Year by the Sarasota County Veterans Commission, Bannister will share first-hand how her valuable experiences in the military and as a civilian allow her to build on today to strengthen tomorrow for everyone she encounters.


9:30 a.m. – 10:45 a.m.
Concurrent Sessions

Developing Your Goodwill Digital Career AcceleratorSM Elevator Pitch
Facilitated by: Dominique McCaskill, Engagement and Communications Specialist and Teri Leavens, Strategic Planning Consultant Goodwill Industries International

Learn key facts to include in your elevator pitch to promote your digital skills training program to job seekers, employers, partners, media and other stakeholders. Practice your pitch with colleagues using fast-paced speed networking scenarios.


The Implementation Guide for Achieving Inclusion, Diversity and Equity in Goodwill Mission Services
Track: Inclusion and Equitable Access
Facilitated by: Maria Yactayo, Manager of Inclusion and Equitable Access, GII

In recognition of the importance of providing access and supporting success for the many diverse populations living in Goodwill territories, GII has developed an Inclusion, Diversity and Equity (IDE) Implementation Guide.  It is intended for all Goodwill members no matter where they are on the inclusion, diversity and equity spectrum. Recommendations and resources can be customized for local needs. Learn how you can use the guide to support your delivery of services and programs that are inclusive of diverse populations.


Develop a Future-Focused People Strategy to Foster a Thriving Workplace
Track: Human Resources/Accreditation/Organizational Strengthening
Speaker: Brian Smith, Senior Associate - Digital HR Technologies, Mercer

New technologies are transforming the working world, and 35 percent of today’s skills won’t be relevant in three years according to 2017 Mercer's Global Talent Trends Report. Putting people at the center of the transformation is key. In this session, we will discuss recent research into how to reimagine the workforce of the future, and we will explain what it means to thrive in a disrupted world. We will outline a model that you can apply at the organizational, workforce and individual levels.  

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.


Develop Emotional Intelligence in Leaders
Track: Leadership
Speaker: Peter Beck, Chief Learning Officer, RightPath Resources and a panel of Goodwill Members

Research shows that 50¬ to 90 percent of a leader’s success depends on his or her Emotional Intelligence (EQ). In this seminar, explore the five components of EQ along with tools and techniques to help leaders develop it. Through small-group discussion and case studies, participants will see examples of how individual Goodwills have used EQ to develop leaders at all levels in their organizations, from new managers to CEOs and boards. Both individual and organizational models for training and developing EQ will be shared.

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


Enhanced Monthly Reporting (MSR/ASR) Roundtable Discussion
Track: Data Analytics and Visualization
Facilitated by: Jessica Bunting, Bussiness Analytics Project Manager, GII

This session will specifically address the “how to” of preparation for enhanced monthly reporting. After a brief explanation of upcoming Data Analytics Initiative activities (DAI), the majority of this session will be devoted to roundtable breakout discussions. Table conversations will be based on participants' local roles and how they will engage with the enhanced data. Each table will be accompanied by a DAI representative, a Keyrus representative, and one or two pilot members to respond to any questions participants may have.


“If You Want Advice, Ask For Money. If You Want Money, Ask For Advice.” A Listening Tour of the Philanthropic Community
Track: Philanthropy and Resource Development/Grants Management and Compliance
Speakers: Jenny Taylor, Senior Director, Career Services, Goodwill of North Georgia; and Nick Espinosa, Senior Program Analyst, USDA – Food and Nutrition Service

Goodwill of North Georgia, Atlanta CareerRise, Metro Atlanta eXchange (MAX) for Workforce Solutions, and the U.S. Department of Agriculture Food and Nutrition Service's Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) collaborated on a large scale public/private partnership for the Georgia Governor's High Demand Career Initiative in Healthcare. This is a multi-employer, sector-based career pathway, funded in part by Marcus Foundation and SNAP E&T 50/50 to serve SNAP veteran households. In this session, partners will share tools and methods for how the project attracted a $3 million challenge grant and is launching a statewide initiative as a provider and intermediary for this public/private partnership.


10:45 a.m. – 11:15 a.m.
Revive & Rejuvenate

Catch a break and join us in the Member Marketplace LIVE to revive and rejuvenate. 


11:15 a.m. – 12:30 p.m.
Concurrent Sessions

GoodPaths – How to Advance Your Retail Employees and Profitability
Track: Career Navigation
Speakers: Sandra Preciado, Family Strengthening and CSJC Program Manager, Goodwill Industries of Houston; Laura Tompkins, Program Operations Manager, Easter Seals-Goodwill Northern Rocky Mountain; Christine Hubley, Project Director, Workforce Team, Hope Street Group; Jonathan Murray, Associate Director, Client Relations, Educational Testing Service; Ilze Astad, Director of Grants and Programs, Palmetto Goodwill

Retail turnover rates are on the rise and Goodwill organizations are among the retailers reporting higher than average staff turnover. To address the issue, GII and Hope Street Group are implementing a cost-effective, evidence-based program called GoodPaths, which is proven to address talent development and retention challenges in retail. The program is currently being piloted with frontline retail employees of three Goodwill organizations. Attend to learn how GoodPaths benefits the retail employees and bottom lines of these organizations, and how you can adopt this transformational model. 


How to Keep High-Volume Career Centers Relevant in a Virtual World
Track: Inclusion and Equitable Access
Speakers: Alicia Battle, Director of Workforce Development, Ralfiel Worthem, Director of Career Centers, Glorivee Cruz-Velazquez, NegocioNOW, Program Manager, and Stacy Rozier, Director, Virtual Career Services, Goodwill of North Georgia

This session will leverage best practices and lessons learned from Goodwill of North Georgia career services. Hear how the implementation of the Goodwill’s virtual career center enhanced services for more than 50,000 job seekers who use their brick-and-mortar career centers. Hear about the strategies and methodologies used to listen to customers, employers and community partners to improve brick-and-mortar and virtual services impact. 


Unlocking the Doors of Opportunity for Diverse Team Members
Track: Human Resources/Accreditation/Organizational Strengthening
Speakers: Tabatha Wendorff, HR Total Rewards Manager, Goodwill of South Western Pennsylvania
Facilitated by: Michael Wood, Senior Leader Program Director, GII

The competition to retain and foster talent is a challenge in many organizations. Professionals want more responsibility, growth opportunities, promotions, pay increases and higher level jobs. Working smarter has been generalized as an accepted strategy to combat working harder. But what does working smarter really mean? This session will provide an easy-to-remember framework to refine your skill in coaching diverse team members for professional growth. Participants will learn key elements in cultivating organizational presence and identify specific implications for diverse team members. 

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


Leap Into Leadership: Implementing a Management Training Program
Track: Leadership
Speaker: Carrie Chizuk, Senior Learning Manager, Goodwill of the Finger Lakes

Goodwill of the Finger Lakes will share details of implementing and continuously improving their eight week Leap into Leadership training program. Building on a framework developed by GII that uses Henri Fayol’s Four Functions of Management model we will share how we customized and continuously improve the curriculum to meet the specific needs of our organization and culture, and how you can too. Join us to hear about our wins and lessons learned as we equip our managers to meet the demands of today’s complex operating environment.

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


Introductory, Hands-on Training in Tableau
Track: Data Analytics and Visualization
Facilitated by: Travis Rutledge, Senior Research Analyst, and Sarah Newhard, Information Technology Applications Program Manager, GII

Have you heard about the Data Analytics Initiative and this new software called Tableau, but wonder what it is and how it works? In this hands-on Tableau training, you will be guided through how to connect data, create visualizations, and make a dashboard with filters. Be sure to bring your laptop to this session, and have Tableau Public installed on your computer beforehand (it's free!). People of all skill levels welcome.


Hamilton! And Benjamins! And Development Audits!
Track: Philanthropy and Resource Development/Grans Management and Compliance
Speaker: Mary S. Jones, Chief Philanthropy Officer, Goodwill-Easter Seals Minnesota Foundation

Philanthropy can be an effective hedge against volatility in donated goods retail and contracts. Is your organization prepared to grow philanthropy? To find out, you might need to perform a  development audit, which answers three crucial questions: Who is our donor? What is the current state of philanthropy for our organization? Do we have the tools to go from good to great? Review the results of Goodwill Easter-Seals Minnesota’s development audit, including data analytics, focus groups and insights into major donors, and components of a quality infrastructure. Create an analysis of your own organization and leave with a practical to-do list.

 
12:30 p.m. – 2:45 p.m.
Member Marketplace LIVE

Join us for lunch in the Member Marketplace LIVE while connecting with the vendors. 


3:00 p.m. – 4:15 p.m.
Concurrent Sessions

Operational Leadership for Extraordinary Impact
Track: Leadership
Facilitated by: Everett Shupe, Executive Development Program Director, GII

Goodwill organizations operate in complex, dynamic, and constantly changing environments. To succeed, leaders must ensure that strategy, culture, and talent management practices are aligned. Attendees will identify the key features of their current environments and develop plans to ensure that their strategies can respond to their environments. The leadership skills covered in this session will allow participants to implement operational plans in their organizations.  

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


Employer Engagement in 30 Seconds or Less
Track: Career Navigation
Speaker: Theresa Soto, TechHire Manager, Goodwill Industries of Central Texas
Facilitated by: Jenny Heaton, Digital Skills Program Specialist, GII 

Identify effective steps in creating a comprehensive approach to employer engagement. This approach will be based off labor market data and growing industries in service area. An effective elevator pitch for employers will be demonstrated and participants will have an opportunity to create and practice elevator pitches for specific industries.


Digital Skills Are for Everyone: Ensuring Equitable and Accessible Training and Career Opportunities
Track: Inclusion and Equitable Access
Speaker: Sandra Preciado, Family Strengthening and CSJC Program Manager, Goodwill Industries of Houston
Facilitated by: Maria Yactayo, Manager of Inclusion and Equitable Access, GII
 
Many populations seeking digital skills training and careers in technology face deep disadvantages. Lower levels of exposure, office productivity software to cultural biases, and disabilities hampering one's ability to use a computer, are among the barriers to entry that must be overcome. Goodwill is just the organization to help people overcome these barriers, and this is just the session to help you build programs that can serve everyone.


HR’s Role in Mergers & Acquisitions
Track: Human Resources/Accreditation/Organizational Strengthening
Speakers: Zaida Monnel, VP, Employee and Organization Development, Goodwill Industries of Central and Southern Indiana, Dan Riley, Senior Vice President and Chief Financial Officer, Goodwill Industries of Central and Southern Indiana, Spencer Ray, Senior Vice President of Human Resources and Cindy Woodward, Director of Human Resources, Goodwill Industries of Central and Northern Arizona.
Facilitated by: Margaret O'Brien, Senior Director of Organizational Strengthening and Accreditation, GII 

Mergers and acquisitions (M&As) are tools businesses use to achieve organizational objectives. They can have profound impact on employees as two organizations attempt to integrate into one. A merger is generally defined as the joining of two or more different organizations under one management structure. An acquisition is the process of one corporate entity acquiring control of another corporate entity. This session will provide HR practitioners and decision makers the business case for HR’s involvement throughout the M&A process and highlight the areas needed for success.  

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


Human Kaizen
Speaker: Frank Losquadro, Associate Director of Community Employment Services, Goodwill of Western and Northern Connecticut 

Participants will learn how Goodwill of Western and Northern Connecticut became the service provider of choice for vocational rehabilitation and job development services, achieving greater outcomes in the midst of challenging times and reduced government funding. Kaizen, or continuous improvement, is universal and can impact all processes at Goodwill, including mission services, workforce development, health and safety, and retail. Participants will see real data backed by proven results, and will be able to start mapping out problems and solutions with their teams back at their own Goodwill.


Strengthening Program Compliance for Fraud Prevention: A Case Study
Track: Philanthropy and Resource Development/Grants Management and Compliance
Speakers: Steve Lufburrow, President and CEO, and Alma Duldulao-Ybarra, Director of Workforce Development, Goodwill Industries of Houston

There are a growing number of Goodwills receiving federal housing assistance grant funding from the Veterans Administration, Department of Labor, and local governments. Goodwill Industries of Houston will share its recent case of fraud and the program and fiscal procedures that were refined to minimize future risk. Hear how the fraud came to light and the steps the organization took to properly report activities and prevent future fraud. Learn how to conduct a risk assessment from a qualitative perspective. 

Learn with Google: Applied Digital Skills Curriculum for Job and Life Skills
Speaker: Shahla Naimi, Program Manager, Google

This session is designed to help mission, workforce development, and leadership and learning teams use G Suite for real life applications. Collaborate and achieve more together using Google’s intelligent apps such as Job Search with Google, Docs, Sheets, Forms, Slides, video conference tools and other resources.


4:30 p.m. - 5:30 p.m.
Fireside Chat with Grow with Google's Director Jesse Haines
Speaker: Jesse Haines, Director, Grow with Google

This session is designed to help Goodwill staff learn more about Grow with Google. "Grow with Google is an initiative that draws on a 20-year history of building products, platforms, and services that help people and businesses grow. Through Grow with Google, Google aims to help everyone across America – those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses."

5:30 p.m. - 6:30 p.m.
Meet the Googlers Social

Join us for a pool side fiesta with Google! Network with Google volunteers who support the Goodwill Digital Career Accelerator. Learn more about the Grow with Google Initiative and other Google tools and resources.



Tuesday, May 8, 2018

6:15 a.m. – 7:15 a.m. 
Goodwill Fit: Release & Relax

Attendees will practice Hatha Yoga, a well-rounded yoga class that builds strength, increases flexibility, and promotes relaxation. This class is accessible for all levels and will leave you energized for your day!


7:00 a.m. – 5:00 p.m.
Registration Open


7:15 a.m. – 8:15 a.m.
Continental Breakfast

Join us for continental breakfast in the Member Marketplace LIVE and connect with vendors you have not had a chance to connect with. 


8:15 a.m. – 9:15 a.m.
The Power of Purpose: Goodwill’s Mission-integrated Social Enterprise 
Panel Members: David Wells, Vice President, Organizational Development, Donn Githens, Vice President, Operations, Margie Genter, Vice President, Mission Services, Adrian Gessen, Vice President, Human Resources, Risk Management & Safety, Angela Dean, Employee Relations Manager, Goodwill Manasota

Mission is why Goodwill exists and, in many strong organizations, the cornerstone of a healthy culture that fuels success. Hear how the Goodwill Manasota team engages key cross-functional positions that work together to deploy mission integration. Learn how to start small with a controlled process that provides constant role clarification. Explore how your Goodwill can demonstrate more mission value – and protect its tax-exempt status – by integrating mission into its social enterprises while telling the whole Goodwill story. 

Just like the Goodwill Manasota team, local leaders across the network want their communities to understand Goodwill’s mission and impact. At Spring Conference, a new online toolkit is being introduced with template digital messaging content, effective practices for creating video and infographic materials, and local Goodwill examples. These materials are available via the GII Events app and MyGoodwill.


9:30 a.m. – 10:45 a.m.
Concurrent Sessions

The Excel Center Network Panel Discussion
Track: Career Navigation
Speakers: Betsy Delgado, Vice President of Mission and Education, Goodwill Industries of Central and Southern Indiana; Markous Jewett, School Development Director, and Jeffrey Hoover, Senior Director of The Excel Center Network and Operations, Goodwill Education Initiatives

By creating a panel consisting of executive leadership from each Goodwill territory that is currently operating The Excel Center or that is actively pursuing the opening of The Excel Center through a services agreement with Goodwill Education Initiatives, the Licensor of The Excel Center model, this session will allow attendees to hear the experiences of each Goodwill through their own unique lenses.


Virtual Services – Mobile Made Easy
Speaker: Jim Larisa, Director of Community Employment Services, Goodwill Industries of Central Florida and Jack Wexler, Director of Technology Based Learning

Goodwill Industries of Central Florida assists about 60,000 clients per year at its Job Connection Centers and through its vocational service programs, but it did not offer any virtual services — until now. The Goodwill does a good job reaching clients; they know where to find the organization’s eleven job centers and receive the assistance they need. But the organization saw that it could do more: What about those that can’t get to a job center due to transportation issues or because they work when the centers are open? And what about those who may be embarrassed to ask for help?

The Goodwill realized that almost everyone has access to a smart phone or computer at other sites (home, library, work, family members, friends), so it set out to reach them without breaking the bank. It needed to start offering some type of virtual services, and the mobile site the Goodwill has created begins to address this problem. It needed to start offering some type of virtual services, and the mobile platform that Jack Wexler, Director of Technology Based Learning at GII has contracted with (Train By Cell) begins to address this problem. Join us for this informative session to learn how Goodwill of Central Florida is reaching and serving more people through its new mobile site.



Grasping the Scope of CARF Program Structure Standards
Track: Human Resources/Accreditation/Organizational Strengthening
Facilitated by: Carol Warren, Accreditation and Organizational Assessment Consultant, and Nicole Jewell, Accreditation & Organizational Assessment Consultant GII, Pete Hathaway, Managing Director, CARF 

During this session, we will examine the documentation requirements related to defining and communicating the scope of services, and delve into the most frequently cited standards during a CARF visit. In addition, we will focus on developing useful, individualized service plans that meet the standards. 


Leading in a VUCA Environment
Track: Leadership
Facilitated by: Michael Wood, Senior Leader Program Director, GII

“VUCA” was coined to describe the radically different military threats resulting from conditions that are Volatile, Uncertain, Complex and Ambiguous. These four words have now been applied to capture the changing and unpredictable business environment. The shift from incremental to exponential change requires leaders to expand their traditional roles. Participants will recognize the necessity for leadership to actively engage with uncertainty to increase organizational agility, resilience and innovation to counter volatility, manage uncertainty, simplify complexity and resolve ambiguity. 

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


How to Design a Report or Dashboard with Data Visualizations
Track: Data Analytics and Visualization
Facilitated by: Travis Rutledge, Senior Research Analyst and Alysse Henkel, Manager of Impact Analytics, GII

Have you ever had to develop a report or dashboard with charts and graphs, but you were not sure where to begin? This session will provide you with research and best practices in data visualization and give you a five-step process to confidently design a report or dashboard. You will leave this session with more confidence in developing reports and dashboards for both yourself and others. Be prepared to put the theory and lessons into practice with case examples provided at the training. 


Building a Community-Wide Case Management System
Track: Philanthropy and Resource Development/Grants Management and Compliance
Speaker: Courtney Geiger, Director, Mission Services, Goodwill Industries of Northern Illinois and Wisconsin Stateline Area

Join us as we explore the journey Goodwill Industries of Northern Illinois went on to build a community case management system. More than 40 agencies have participated in planning, training, and partnership to build this system as a better way to offer services. Over the past three years, the Goodwill has worked with a core group of these agencies to ensure case managers in their community work together, not in competition. Participants will learn about the case for this program, how it was developed, next steps in the process, and goals and measurements for success with the initiative.


10:45 a.m. – 11:00 a.m.
Revive and Rejuvenate

Use this time to revive and rejuvenate over coffee and continue to network in the Member Marketplace LIVE


11:00 a.m. – 12:15 p.m.
Concurrent Sessions

Next-Generation impact: Developing a Roadmap for Successful Youth Programming
Track: Career Navigation
Speakers: Tara Thompson McCracken, Director of Workforce Development, and Lance Crawford, Youth Programs Manager, Goodwill Industries Northwest North Carolina

In this highly interactive session, Goodwill Industries of Northwest North Carolina will provide stories of success and challenge in creating a successful self-funded youth program from the ground up. Attendees will be given a preview of the curriculum the Goodwill created, tips for connecting with important stakeholders, and a customizable roadmap for developing or improving youth programs in their own regions. 


The Gig Economy: How People with Disabilities Can Start Their Own Businesses
Speakers: Lori Margolin, Senior Vice President, Goodwill Industries of Greater New York and Northern New Jersey; Lyneir Richardson, Executive Director, Center for Urban Entrepreneurship and Economic Development; and Stephen Carter, Director, Center for Innovation Education

Imagine a world where anyone can make anything — where an individual can be a one-person corporation with global distribution. This is the core concept of a Makerspace: it democratizes economic growth and empowers individuals to become not only entrepreneurs but self-sustaining, monetized businesses.

There currently exists an incredible opportunity to build upon an emerging framework utilizing the makerspace network to expand an innovative entrepreneurship program. Learn about the work of a unique partnership between Goodwill of Greater New York and Northern New Jersey and Rutgers University, funded by the Kessler Foundation. 


Keep Your Eye on the Ball! HR Legal Update
Track: Human Resources/Accreditation/Organizational Strengthening
Speaker:  Laura E. Prather, Principal and Office Litigation Manager, Jackson Lewis P.C.
Facilitated by: Margaret O'Brien, Senior Director of Organizational Strengthening and Accreditation, GII 

Where is the world of work headed in 2018? Learn about some of the current HR-related issues that may have an impact on your organization, as well as emerging issues that you need to keep an eye on that might have a potential impact. This session will cover:
  • #MeToo Are you ready? (The potential impact of sexual harassment allegations on your organization—are you prepared?)
  • What's on the EEOC's mind? A discussion of the EEOC's priorities including eliminating barriers in recruitment and hiring as well as website accessibility under the ADA.
  • The intersection of ADA, Workers Compensation and FMLA.

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


Moving Mission Forward: Building Your Sustainability Toolbox
Facilitated by: Elizabeth McCombs, Project and Reporting Manager, GII

Optimize your mission impact by evaluating and leveraging your local mission brand architecture to build effective, sustainable programs in an unstable funding environment. This session is designed to help you implement strategic planning and infuse sustainability across your mission programs to move mission forward. 


Employee Wellness Programs: Increasing Engagement while Decreasing Costs
Speakers: Laura DiNatale, Director of People Resources, and Carrie Chizuk, Senior Learning Manager, Goodwill of the Finger Lakes

Team members of Goodwill of the Finger Lakes are excited to share their personal experience of implementing and improving the Goodwill’s wellness program, and how it has yielded positive results for the employees and the organization. The session will demonstrate the positive trends the program has produced since implementation, including increased employee engagement, decreased medical premium costs, and an enhanced awareness of proactive wellness. 

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


From Initial Contact to Letter of Inquiry: Cultivation Basics
Track: Philanthropy and Resource Development/Grants Management and Compliance
Speaker: Jenny Fritz, Director of Grants, Goodwill Industries of Central Texas; and Susan Bykofsky, Director of Program Development, Gulfstream Goodwill Industries 

This session will cover effective cultivation strategies focusing on private/corporate foundations. Participants will: 
  • Understand grant research options, such as GuideStar, Foundation Directory Online. 
  • Review a sample 990 to determine purpose, giving history, and capacity. 
  • Prepare for funder contact, including identifying shared areas of interest and leveraging strengths during a phone contact. 
  • Review samples of letters of inquiry (LOI), discuss common elements, and tips/tricks. 


Transformational Leadership for Extraordinary Impact (Part 1)
Track: Leadership
Facilitated by: Deb Betsch, Vice President, Leadership and Learning, and Everett Shupe, Executive Development Program Director, GII

Goodwill organizations operate in complex, dynamic, and constantly changing environments. During this session, we will introduce the framework of transformational leadership as a way to inspire followers to achieve beyond their expectations through intellectual stimulation, idealized influence, inspirational motivation and individual consideration. 

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


12:15 p.m. – 2:15 p.m.
Member Marketplace LIVE

Join us for lunch in the Member Marketplace LIVE and use this time to schedule meetings with vendors to learn more about how they can support your work.


2:30 p.m. – 3:45 p.m.
Concurrent Sessions

Transformational Leadership for Extraordinary Impact (Part 2)
Track: Leadership
Facilitated by: Deb Betsch, Vice President, Leadership and Learning, and Everett Shupe, Executive Development Program Director, GII

Goodwill organizations operate in complex, dynamic, and constantly changing environments. During this session, we will introduce the framework of transformational leadership as a way to inspire followers to achieve beyond their expectations through intellectual stimulation, idealized influence, inspirational motivation and individual consideration. 

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


Leveraging Multiple Programs to Maximize Mission Outcomes
Speakers: Markous Jewett, School Development Director, Goodwill Education Initiatives; and Shelley Ashley, Senior Director of Mission Advancement, Goodwill Industries of Central and Southern Indiana

Join us for an introduction into the various pre-existing mission services and programs that are offered to clients of Goodwill of Central and Southern Indiana, including Goodwill Guides, New Beginnings, The Excel Center, the Senior Community Service Employment Program (SCSEP), Disability Services, Talent Source, Indianapolis Metropolitan High School, and Nurse-Family Partnership. The Goodwill’s leadership will discuss their progress and share outcomes of their current efforts while also sharing challenges that have been encountered along the way. Attendees will have the opportunity to share their own experiences as well. 


Goodwill Goes Digital! A Choose-Your-Own Virtual Services Adventure
Speakers: Parrish McDaris, Coordinator, TulsaWORKS Career Academy, Goodwill Industries of Tulsa, Inc,; Tara Thompson McCracken, Asheville District Director, Goodwill Industries of Northwest North Carolina; and Rick Campbell, Career Campus Training Services Director, Goodwill Industries ¬– Big Bend

Virtual services — the delivery of mission services via digital technologies rather than direct face-to-face interactions — are here to stay, and they’re expanding rapidly. Adopting virtual services, though, requires careful strategic thinking, and there's no one single road map or manual for how to do it. Join members of the GII team and the Virtual Services Affinity Group as we chart a fictitious Goodwill's journey to craft a virtual services strategy that's best for its operations, community and future growth. 


Employee Onboarding: Positive New Employee Experience
Track: Human Resources/Accreditation/Organizational Strengthening
Speakers: Craig Fergusson, Director of Training and Development, Seattle Goodwill Industries

In the talent management universe, the new employee orientation and mainstreaming process are known as employee onboarding. Keeping in mind that you never get a second chance to make a first impression, your organization should make absolutely sure that new hires feel welcomed, valued and prepared for what lies ahead during your new employee orientation or onboarding process. The Seattle Goodwill has implemented a coordinated, integrated and competency-based new hire orientation and onboarding process for employees at all levels of the organization. Session attendees will learn about the critical elements that are covered during this on-boarding process, how employees are encouraged to take responsibility and control over their learning, and how the onboarding process is just the start for employees in their career development with the organization.  

This session has been submitted to SHRM for 1.25 professional development credits (PDCs) and the HR Certification Institute for review.  


The Data Analytics Initiative and What it Means for You
Track: Data Analytics and Visualization
Facilitated by: David Downes, Vice President, Information Technoloy, and Jessica Bunting, Bussiness Analytics Project Manager, GII

The GII data analytics team will use this session to provide an update on the Data Analytics Inititaive’s (DAI’s) progress since the 2017 Spring Conference, which will include an overview of successes in the past year and a brief demonstration of donated goods reatil and mission impact pilot dashboards. The team will then provide an update on what is coming up for local Goodwill organizations in the next year and outline how members can start preparing. Finally, they will outline the various resources that will be available at Spring Conference and beyond to support engagement in the DAI. 


Brandraising: Your Next Big Fundraising Strategy
Track: Philanthropy and Resource Development/Grants Management and Compliance
Speaker: Veronica Miller, Vice President, Foundation, Goodwill Manasota

Branding is more than just signature colors, a slogan and a logo. It is a collection of thoughts and feelings people associate with your organization. And when this idea is well executed, it powers your fundraising. Brandraising is a specific fundraising strategy that uses brand awareness activities to fuel a nonprofit organization’s development efforts. The idea is that strategic brand awareness communications and fundraising have a direct relationship. Individuals associate powerful brands with specific feelings that can influence donor behavior and keep your organization top of mind. 


3:45 p.m. – 4:00 p.m.
Revive & Rejuvenate 

Join us for the final networking session in the Member Marketplace LIVE with some light snacks and beverages.  


4:00 p.m. – 5:00 p.m.
What “Purpose” Does for An Organization
Shannon Schuyler, Principal, Responsible Business Leadership; Chief Purpose Officer, Price Waterhouse Cooper (PWC) and President, PWC Charitable Foundation, Inc.

With the traditional career path changing rapidly, have you ever asked yourself, “what gives me purpose at work?”  If so, you’re not alone!  Our information economy has changed how we work and more of us are seeking ways to integrate our personal and work values to achieve purpose.  In this session Shannon Schuyler, Principal, Responsible Business Leadership, Chief Purpose Officer, Price Waterhouse Cooper (PWC) and President, PWC Charitable Foundation, Inc. will discuss Corporate Responsibility and share how PWC has successfully implemented social and environmental programs within the organization’s strategic business priorities to elevate stakeholder engagement and connectivity.  Attendees will learn about how to approach their work to find purpose at work.


5:15 p.m. – 6:15 p.m.
2018 Spring Conference Recognition Reception

Three local Goodwill organizations will be recognized as 2017 Centers of Excellence. This designation enables local Goodwill organizations to be recognized as leaders in the areas of the three strategic mission priorities: career navigation, financial wellness and inclusion and equitable access. These three strategies have been affirmed by local Goodwill mission leaders and highlight the importance of career preparation beyond the first job, family financial security to interrupt generational poverty and inclusive practices to ensure diverse communities achieve equitable outcomes.

Wednesday, May 9, 2018


6:15 a.m. – 7:15 a.m. 
Goodwill Fit: Release & Relax

Attendees will practice Hatha Yoga, a well-rounded yoga class that builds strength, increases flexibility, and promotes relaxation. This class is accessible for all levels and will leave you energized for your day!


7:00 a.m. – 12:00 p.m.
Registration Open


7:15 a.m. – 8:15 a.m.
Continental Breakfast


8:15 a.m. – 9:15 a.m.
Goodwill Live with Jim Gibbons

Join Jim Gibbons, GII President and CEO, and Bob Rosinsky, Goodwill Mansota President and CEO, for a lively discussion about the health of the Goodwill network and other topics of interest.



9:30 a.m. – 12:00 p.m.
Goodwill Local Tour

Goodwill Manasota’s Corporate Campus opened in 2014 and was designed by former board member Rick Fawley of Fawley Bryant Architects, who intimately understood the needs of the Goodwill’s mission-integrated business. The property was organized to emphasize convenience for donors with a drive thru, then shoppers with a well-lighted expansive shopping area, then participants with a separate entrance, and finally for the corporate employees. Many windows and outside seating areas were included to take advantage of the great Florida weather. Click here to learn more about the campus and additional tour sites! 


12:00 p.m.
Conference Concludes


2:00 p.m. – 6:00 p.m.
Mission Leaders’ Forum (Invitation Only)

Senior mission leaders from across the continent explore trends, emerging issues, considered strategies and potential next steps. While the top mission leader of each local Goodwill organization is invited, participation is limited by space; only the first 45 to register will be be accepted. Please plan to participate for the entire session if you register.