2018 ACE - America's Claims Event


10:00 am - 10:50 amProduct WorkshopProduct Workshop
10:35 am - 11:00 amBreak- Exhibition Hall
11:00 am - 11:50 amProduct WorkshopProduct Workshop
12:00 pmLunch is Served
12:30 pm - 1:30 pmLuncheon Keynote Presentation
1:40 pm - 2:30 pmProduct WorkshopProduct Workshop
2:30 pm - 3:00 pmNetworking Break
3:00 pm - 3:50 pmProduct WorkshopProduct Workshop
4:00 pm - 5:00 pmState of the Industry: How Leaders are Pursuing Growth Through Innovation
This panel will bring together senior claims executives from several industry leaders to share their insights on where the claims industry is now, how things have changed and exciting developments coming in the future.
5:00 pm - 6:00 pmWelcome Reception

8:00 am - 9:00 amBreakfast- Exhibit Hall
8:40 am - 8:45 amOpening Remarks
8:45 am - 9:45 amKeynote Presentation
9:45 am - 10:35 amInsurance & The Sharing Economy: Why You Should Care
A look at how the billion dollar sharing economy will revolutionize the way insurance is viewed, developed, and purchased. 
10:35 am - 11:00 amBreak- Exhibition Hall
11:05 am - 11:50 amInside the Mind of Today's Next Generation of Claims Professionals
Today, an increasing number of colleges and universities are producing high quality insurance and risk management professionals. What are these recent graduates looking for when they enter the insurance workforce? Plus, as the current claims workforce continues to age, how can leaders attract and train the best young professionals? 
12:00 pmLunch is Served
12:30 pm - 1:00 pmLuncheon Presentation: ACE Awards
1:15 pmEducational Track Sessions Begin
1:20 pm - 2:10 pmClaims LeadershipClaims Innovation Business of Claims
Driving and Sustaining a Culture of Innovation
As a leader, how can you foster a more collaborative and innovative environment for your team? This session will cover avoiding the fear, arrogance, and insecurity that often hinders change in large organizations.
Utilizing Behavioral and Contextual Data to Evaluate Risk and Settle Claims
 How are InsurTech innovators measuring and using driving data collected via UBI tools and other telematic devices? Plus how can this data be used to price risk, manage and pay claims? InsurTech leaders discuss identifying the appropriate metrics to measure, understanding the data, and using data to accelerate claims settlement. 
How Fraudsters are Using Tech to Perpetrate Scams in All Areas
Data shows that fraudulent claims have increased over the past few years as technology advances and fraudsters become more skilled. However, tech advancements also give insurers an advantage when detecting fraud. This session will cover leveraging external data in the claims process, reinventing the claims triaging process, and using data applications to manage the volume of claims. In addition, SIU experts will discuss the new pitfalls to look out for when examining a potential fraudulent claim. 
2:15 pm - 3:05 pmClaims LeadershipClaims Innovation Business of Claims
Communicating Across Multiple Departments: Actuary, Underwriting, and Service
In insurance, improving cross-department teamwork will not only improve company culture but could help settle a claim more strategically. It's particularly important for claims professionals to understand the roles of their teammates when working on a settlement. This session will cover improving communication skills between claims, underwriting, actuarial, and service. 
No Longer Stuck in the Weeds: Debating the Insurability of Marijuana
As more states legalize medical and recreational marijuana, insurers are following suit by considering the insurability of marijuana in all areas of insurance. What types of policies are currently available in the marketplace? Where is this field going in the future and what is the potential for growth? What issues are arising for claims professionals? What are risks for insurers?
Subrogation Education
Subrogation has evolved into a complex area where maximizing the recovery of dollars is essential to an insurer’s bottom line. However, many claims professionals don't understand the field and miss the red flags of a claim that could be eligible for subrogation. This session will cover advancements in the subrogation field and analyze the formula many insurers now follow to maximize recoveries on claims of all sizes. 
3:05 pm - 3:50 pmNetworking Break
3:55 pm - 4:45 pmClaims LeadershipClaims Innovation Business of Claims
Expanding Diversity & Inclusion in Insurance
Today, most organizations have some form of diversity initiatives within their company. However, there is still a large gap between intentions and reality. What types of diversity programs work and what can leaders do to encourage a diverse workforce?  
The Ripple Effect of 2017's Natural Disasters
Houston, Puerto Rico, Florida, and more faced devastating natural disasters in 2017. For insurers, some analysts predict that 2017 would be one of the worst years on record for natural disaster claims. As the work to settle these claims continues, what was learned from 2017's claims? How are disaster professionals settling claims faster and should policies be adapted to cover the increasing number of disasters facing the world? 
Assignment of Benefits: Risks and Challenges
The combination of the way vendors are using AOBs in the marketplace and existing state laws is becoming increasingly problematic in some states. This is driving up costs for homeowners due to unnecessary litigation and impacting the profitability of property insurers. This session will provide an overview of how the assignment of benefits is being used and misused, and how to mitigate the risks for insurers.
4:50 pm - 5:40 pmClaims LeadershipClaims Innovation Business of Claims
Taking a Holistic Approach: The Future of the Claims Function
As the insurance industry continues its digital transformation, insurers must take a dynamic approach to human capital strategies that are creative, adaptable and digitally savvy to attract and retain talent.The shift in demographic culture and the growing skills gap highlight the importance and impact of change in data management policies to ensure success for the new workforce. The panel will discuss how advanced technology solutions like drones, robotics, and AI are having a direct impact on the claims handling process.
Evolution of Workers' Comp -- What Needs to Change?
Workers' comp programs are designed to protect injured workers and help employers get their employers back safely and in a timely manner. But is the field in need of a shake-up? How can workers' comp insurance continue to stay relevant as technology reshapes the worker and the workplace? What needs to be done to evolve the system and keep the 95% of covered U.S workers safe? 
The Hall of Shame: A Twist on Claims Magazine's Infamous List
 International insurance fraud exceeds $100 billion per year. Companies and consumers are targeted every year by this crime. The cliché is true: whether you're a corporation, a start-up business or a consumer, you're all paying for it. Hear stories from Claim's Magazine's annual listing of the worst fraud claims of the year. 
5:40 pm - 7:00 pmNetworking Cocktail Reception in Exhibit Hall

9:00 am - 9:50 amGrowth through Superior Customer Experience
Companies with best-in-class customer experience share their strategies for growth and profitability. 
9:50 am - 10:15 pmNetworking Break
10:15 am - 11:05 amDigital Transformation: Build It or Buy It
Digital Transformation is a high priority in most insurance carriers but for many companies, knowing where to start is half of the challenge. These strategies call for acquiring talent, investing in research and development of new tools and programs. So where should you begin? Skilled experts discuss the benefits of building and buying in a variety of circumstances. 
11:05 am - 12:05 pmWorkshop: Creating a Strategy for Success
In this interactive session, work with other ACE attendees to come up with strategies for leadership, digital, innovations, and other topics discussed at this conference. 
12:05 pmConference Close
2:30 pmEarliest Suggested Flight Departure