2018 ACE - America's Claims Event


Suggested Arrival Date

9:00 am - 10:00 amRegistration Opens for ACE 2018
10:00 am - 10:50 amProduct WorkshopProduct Workshop
10:50 am - 11:00 amSession Transition Break
11:00 am - 11:50 amProduct WorkshopProduct Workshop
PW 3
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PW4: Disrupting Auto Claims through New Technologies
Dr. Reza Rooholamini, Vice President of Enterprise Architecture and Technology, CCC Information Services Inc.
Christoph Plenio, Vice President of Research & Development, CCC Information Services Inc.

Sponsored by: 
12:00 pmLunch is Served
12:30 pm - 1:30 pmLuncheon Keynote Presentation: The HUMAN Brand: Client & Employee Loyalty in the Digital Age
Chris Malone, Managing Partner, Fidelum Partners & Author, The HUMAN Brand

As digital technology has proliferated during the past decade, it seems that client and employee loyalty have become more difficult to develop and sustain.  Have the traditional principles of client service and talent development become obsolete?  Chris Malone, co-author of The HUMAN Brand: How We Relate to People, Products & Companies, will address this question and provide insight on how to build and sustain client and employee loyalty in the Digital Age.

Key Takeaways will include:
-The universal human perception process that drives loyalty with clients, colleagues and staff members
-Real world examples of sustainable loyalty building practices
-Three imperatives for building Client & Employee Loyalty in the Digital Age
1:40 pm - 2:30 pmProduct WorkshopProduct Workshop
PW5: Advanced Mediation Techniques
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PW6: Five Steps to an Optimized Third Party Workflow

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2:30 pm - 3:00 pmNetworking Break
3:00 pm - 3:50 pmProduct WorkshopProduct Workshop
PW7: Eliminating Checks with a Total Claim Payment Solution – The Impossible Dream?
John Kluth, EVP & Chief Financial Officer, CCMSI
Jarvis Shockey, Vice President, Payer Sales, VPay
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Sponsored by: 
4:00 pm - 5:00 pmState of the Industry: Demonstrating How Leaders are Pursuing Growth Through Innovation
Bryan Falchuk, Head of Claims, Hiscox USA
Jarrod Murrieta, Head of Claims Catastrophe Response, Farmers Insurance
Allan Robinson, Executive Vice President, Field Operations & Chief Claims Officer, The Horace Mann Companies
Jeanette Ward, Senior Vice President Policyholder Services, Texas Mutual Insurance

This panel will bring together senior claims executives from several industry leaders to share their insights on where the claims industry is now, how things have changed and exciting developments coming in the future.
5:00 pm - 6:00 pmWelcome Reception - Open to All Attendees

8:00 am - 8:40 amRegistration & Breakfast
8:40 am - 8:45 amOpening Remarks by Claims Magazine
8:45 am - 9:45 amKeynote: How Technology, Demographics and Values Are Disrupting the Future of Work and Talent
Nancy Giordano, Strategic Futurist, Corporate Strategist & CEO/Founder, Play Big Inc. (A Strategic Inspiration Company)

Artificial Intelligence, Robotics, Virtual and Augmented Reality, Drones, and other technologies are increasingly changing the insurance industry and the role of the claims professional. How will shifting behaviors and attitudes change the nature of work, and how will companies operate in the future?  Nancy delves into both the advancing technologies and the critical shifts companies and the workforce must confront to stay relevant in the future.
9:45 am - 10:30 amInsurance & The Sharing Economy: Reacting - But Not Over-Reacting - to the Disruption
Guy Fraker, Chief Innovation Officer, Insurance Thought Leadership
Jillian Slyfield, Managing Director, Aon Risk Solutions
Robert Bauer, Managing Director, Commercial Innovation, AIG
Katie Waitzman, Global Head of Insurance Claims & Litigation , Uber

A look at how the billion dollar sharing economy will revolutionize the way insurance is viewed, developed, and purchased.
10:30 am - 11:20 amMorning Networking Break - Exhibition Hall
11:20 am - 12:10 pmInside the Mind of Today's Next Generation of Claims Professionals
Jodie Hopkins, National Workers Compensation Leader, Westfield Insurance
David M. Pooser, Ph.D., Assistant Professor, School of Risk Management, Tobin College of Business, St. John's University
Gary Stephen, Senior Advisor, PURE Insurance

Today, an increasing number of colleges and universities are producing high quality insurance and risk management professionals. What are these recent graduates looking for when they enter the insurance workforce? Plus, as the current claims workforce continues to age, how can leaders attract and train the best young professionals? 
12:15 pmLunch is Served
12:40 pm - 1:00 pmLuncheon Presentation: ACE Awards 2018 Hosted by Claims Magazine
1:10 pmEducational Track Sessions Begin
1:10 pm - 2:00 pmClaims LeadershipClaims Innovation Business of Claims
Driving and Sustaining a Culture of Innovation
Alyssa Hunt, VP Vendor Management, QBE Insurance

As a leader, how can you foster a more collaborative and innovative environment for your team? This session will cover avoiding the fear, arrogance, and insecurity that often hinders change in large organizations.
Utilizing Behavioral and Contextual Data to Evaluate Risk and Settle Claims
John P. Heffernan, Sr. Sales Director – Claims North America, Octo Telematics

How are InsurTech innovators measuring and using driving data collected via UBI tools and other telematic devices? Plus how can this data be used to price risk, manage and pay claims? InsurTech leaders discuss identifying the appropriate metrics to measure, understanding the data, and using data to accelerate claims settlement. 

Sponsored by
How Fraudsters are Using Tech to Perpetrate Scams in All Areas
Lynne Brady, Vice President, External Anti-Fraud, Nationwide

Data shows that fraudulent claims have increased over the past few years as technology advances and fraudsters become more skilled. However, tech advancements also give insurers an advantage when detecting fraud. This session will cover leveraging external data in the claims process, reinventing the claims triaging process, and using data applications to manage the volume of claims. In addition, SIU experts will discuss the new pitfalls to look out for when examining a potential fraudulent claim. 
2:10 pm - 3:00 pmClaims LeadershipClaims Innovation Business of Claims
Communicating Across Multiple Departments: Actuary, Underwriting, and Service
Alan Hines, FCAS, MAAA, Managing Director, PwC

In insurance, improving cross-department teamwork will not only improve company culture but could help settle a claim more strategically. It's particularly important for claims professionals to understand the roles of their teammates when working on a settlement. This session will cover improving communication skills between claims, underwriting, actuarial, and service. 
No Longer Stuck in the Weeds: Debating the Insurability of Marijuana
Patrick McManamon, Founder & CEO, Cannasure
Charlie Alovisetti, Chair, Corporate Department, Vicente Sederberg

As more states legalize medical and recreational marijuana, insurers are following suit by considering the insurability of marijuana in all areas of insurance. What types of policies are currently available in the marketplace? Where is this field going in the future and what is the potential for growth? What issues are arising for claims professionals? What are risks for insurers?
Subrogation Education
Melissa Sullivan, Attorney, Gwertzman Lefkowitz Burman Smith & Marcus

Subrogation has evolved into a complex area where maximizing the recovery of dollars is essential to an insurer’s bottom line. However, many claims professionals don't understand the field and miss the red flags of a claim that could be eligible for subrogation. This session will cover advancements in the subrogation field and analyze the formula many insurers now follow to maximize recoveries on claims of all sizes. 
3:00 pm - 3:40 pmAfternoon Networking Break - Exhibition Hall
3:40 pm - 4:30 pmClaims LeadershipClaims Innovation Business of Claims
Expanding Diversity & Inclusion in Insurance
Anthony Nucci, Claims Director, Progressive

Today, most organizations have some form of diversity initiatives within their company. However, there is still a large gap between intentions and reality. What types of diversity programs work and what can leaders do to encourage a diverse workforce?  
The Ripple Effect of 2017's Natural Disasters
Jeremy Hardwick, Catastrophe Claims Unit Manager, Germania Insurance
David Williams, CPCU, AIC, PCP, VP Claims, Texas Windstorm Insurance Association

Houston, Puerto Rico, Florida, and more faced devastating natural disasters in 2017. For insurers, some analysts predict that 2017 would be one of the worst years on record for natural disaster claims. As the work to settle these claims continues, what was learned from 2017's claims? How are disaster professionals settling claims faster and should policies be adapted to cover the increasing number of disasters facing the world? 
Large Loss Claims Roundtable
Join us for an interactive session on establishing a method for reviewing / investigating, analyzing, and processing large loss claims.

Sponsored by: 
4:40 pm - 5:30 pmClaims LeadershipClaims Innovation Business of Claims
Taking a Holistic Approach: The Future of the Claims Function
Ursula Merten, Manager, Actuarial Services / Insurance, PwC

As the insurance industry continues its digital transformation, insurers must take a dynamic approach to human capital strategies that are creative, adaptable and digitally savvy to attract and retain talent.The shift in demographic culture and the growing skills gap highlight the importance and impact of change in data management policies to ensure success for the new workforce. The panel will discuss how advanced technology solutions like drones, robotics, and AI are having a direct impact on the claims handling process.
Evolution of Workers' Comp -- What Needs to Change?
Edward Canavan, ARM, AIC, VP Workers' Compensation Practice and Compliance, Sedgwick
Patti Colwell, Workers’ Compensation Program Manager, Safety & Security, Southwest Airlines

Workers' comp programs are designed to protect injured workers and help employers get their employers back safely and in a timely manner. But is the field in need of a shake-up? How can workers' comp insurance continue to stay relevant as technology reshapes the worker and the workplace? What needs to be done to evolve the system and keep the 95% of covered U.S workers safe? 
Emerging Cyber Threats
Kimberly Horn, Global Focus Group Leader, Beazley
Emily Selck, Vice President, Cyber Liability Practice Leader, HUB International
Joshua MacDonald, Esq., Cyber Claim Director, Chubb

Cyber-attacks pose a serious threat to business operations, revenue streams, and contingency plans for everyone affected by a breach. As cyber risk becomes a top priority for many companies, this session will cover lessons learned from cyber claims and advancements in risk management practices. 
5:30 pm - 7:00 pmNetworking Cocktail Reception - Exhibition Hall

8:00 am - 9:00 am2nd Annual Women in Claims Networking Breakfast
8:30 am - 9:00 amRegistration & Breakfast
9:00 am - 9:10 amOpening Remarks by Claims Magazine
9:10 am - 10:00 amOpening Address: Harnessing Appropriate Technology to Increase Customer Satisfaction
David A. Pieffer, Practice Lead Property & Casualty Insurance Practice, J.D. Power & Associates

An in-depth look at the way  digital transactions between insureds and insurers effect Customer Satisfaction.  As Carriers look to create efficiencies and effectiveness in their Claim Organizations through improved technology and increased AI- what do  they need to understand about the effects these changes have on customer satisfaction? 
10:00 am - 10:30 amNetworking Break
10:30 am - 11:20 amDigital Transformation: Build It or Buy It
Emily Yoo, Senior Manager, Deloitte US

Digital Transformation is a high priority in most insurance carriers but for many companies, knowing where to start is half of the challenge. These strategies call for acquiring talent, investing in research and development of new tools and programs. So where should you begin? Skilled experts discuss the benefits of building and buying in a variety of circumstances. 
11:20 am - 12:30 pmWorkshop: Creating a Takeaway Strategy for Success

In this interactive session, work with other ACE attendees to come up with strategies for leadership, digital, innovations, and other topics discussed at this conference. 
12:30 pmConference Close
2:30 pmEarliest Suggested Flight Departure