2017 ICMIF Americas Annual Conference
Speakers, topics and sessions are subject to change.
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Wednesday, 29 November 2017
13:00 - 17:30Conference Day One
12:00 - 17:00Accompanying Persons' Tour Day One
13:00 - 13:30Official Conference Opening Ceremony

Georgina Díaz Sánchez, Chair, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica)
Sergio Fuentes, Chairman, Surco Seguros (Uruguay)
Andrés Elola, General Manager, Surco Seguros (Uruguay)
Juan Pedro Cantera Sención, Superintendent of Financial Services, Central Bank of Uruguay

13:30 - 14:15Keynote presentation: Corporate Governance in insurance companies - Vision of the Supervisory Authority

Juan Pedro Cantera Sención, Superintendent of Financial Services, Central Bank of Uruguay

14:15 - 15:15Workshop: Towards a Risk-Based Business Model for Cooperative and Mutual Insurers

Alejandro Veiroj Acher, Director, Insurance Supervision Sector, Office of the Superintendent of Financial Institutions (Canada)
This workshop will explore the current paradigm shift from a rules and compliance-based to a principle and risk-based approach in regulatory supervision that fundamentally changes the way of doing business throughout the world. We will explore the impact this risk-based approach will have on cooperative and mutual insurers from various perspectives including governance and management, strategy, capital, and more.

15:15 - 15:45Coffee break
15:45 - 16:25Case study: Application of a Risk Based Business Model within a cooperative insurer

Andrés Elola, General Manager, Surco Seguros (Uruguay)

Learn from one cooperative insurance company’s experience working with their insurance supervisor to implement a risk-based approach into all aspects of their business planning and functions.

16:25 - 17:30Interactive Group Work and Discussions

Through small group work and discussion, now it’s your opportunity to explore and consider the practical implications of the new risk-based approach to cooperative and mutual insurers.

19:00 - 21:00Welcome Reception

Thursday, 30 November 2017
09:00 - 17:30Conference Day Two
09:00 - 17:00Accompanying Persons' Tour Day Two
09:00 - 10:00Integrating a Risk-based Business Model into Strategic Planning: Case Study Panel

Paul Hanna, Executive Vice President, Member Relations, Governance and Corporate Services, The Co-operators (Canada)

The consequences of a risk-based management approach have a major impact on the way cooperative and mutual insurers implement strategic planning. This session will explore different methodologies and approaches used to develop, measure, follow-up and implement strategic planning, as well as integrating risk based supervision principles that involves their boards of directors, staff leaders, personal and member/owners in the process.

10:00 - 11:00Strategic Planning Interactive Group Work and Discussions

Through small group work and discussion, now it’s your opportunity to explore and consider the practical implications of risk-based approach to strategic planning on cooperative and mutual insurers.

11:00 - 11:30Coffee break
11:30 - 12:30ICMIF/Americas Annual General Meeting and Update on ICMIF Activities and Achievements
12:30 - 13:00Group photo
13:00 - 14:00Lunch
14:00 - 15:30Competitive Differentiation through Excellence in Customer Service

Rockne Corbin, Senior Vice President, Shelter Insurance (USA)

Given the intangible nature of the insurance product, customers are increasingly placing the highest value in what they can detect and measure, much of which is around customer service. Learn from two case studies of mutual and cooperative insurers who have implemented customer service excellence in their organizations to create a customer service culture with a structures and training that supports, encourages and rewards this culture.

15:30 - 16:00Coffee break
16:00 - 17:30Cyber: From Risk to Opportunity

Matt Cullina, CEO, CyberScout (USA)

Learn about the rapidly evolving cyber risk market from the management of cyber risks from data breaches and cyber-attacks, to the rapid evolution of privacy and data breach regulations worldwide, to an overview of expanding cyber risk insurance opportunities.

18:00 - 20:00LARG Meeting (by invitation only)

Friday, 1 December 2017
08:30 - 13:30Conference Day Three
09:00 - 14:00Accompanying Persons' Tour Day Three
09:00 - 09:30International and Regional Insurance Regulation Update


Learn about the latest regulatory trends and themes of this year 's annual conference of the Latin American Association of Insurance Supervisors (ASSAL) in Santiago, Chile and the International Association of Insurance Supervisors (IAIS).

09:30 - 10:30Orienting Insurance Legislators, Regulators, and Supervisors on the Cooperative and Mutual Insurance Model

Catherine Hock, Vice-President, International Relations, ICMIF (Belgium)

Explore the International Association of Insurance Supervisors new landmark publication entitled Application Paper on Regulation and Supervision of Mutuals, Cooperatives and Community-based Organisations in increasing access to Insurance Markets and how it can be used to effectively promote understanding of the cooperative and mutual insurance model with regulators, supervisors and legislators.

10:30 - 11:00Coffee break
11:00 - 13:00Open Space Forum

Ed Potter, Executive Director, ICMIF/Americas (USA)

This "un-conference" or "anti-conference" turns the traditional conference session on its head by having you, the participants, be in charge of identifying critical topics and facilitating discussions of interest. The result is highly relevant and interactive discussions that generate sharing of knowledge and experiences, foster collaboration, and creative solutions to complex problems. This is an opportunity to delve deeper into conference topics and focus on common challenges facing cooperative and mutual insurers.

13:00 - 13:15Conference conclusions

Georgina Díaz Sánchez, Chair, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica)
Ed Potter, Executive Director, ICMIF/Americas (USA)

13:15 - 14:30Lunch
Free afternoon
20:00 - 23:00La Cumparsita Dinner Show: Celebrating the Centennial of Uruguayan Tango Together

Sponsored by Surco Seguros Cooperativos Uruguayos