CDW SummIT Series on Transforming the Customer Experience with Digital Modernization

September 11-12, 2017

JW Marriott New Orleans
New Orleans, LA

Presented in partnership with CIO, CSO, Computerworld and Network World

See what CDW SummITs are all about.


Today’s customer expects products and services available and accessible at a moment’s notice, and on any device. It’s no longer enough to simply manage inventory and legacy customer service channels. Today’s thriving organizations offer a robust omnichannel experience to all customers – internal or external -- with foundations that allow for iterative adjustment as real-time data is absorbed, processed and analyzed. It’s a new world of customer experience -- and all organizations need rock-solid strategies and execution to thrive, if not survive.

But despite the obvious stakes, organizations struggle to keep up. This is complicated business, and untapped opportunities – and challenges -- emerge every day. For example, how can you continuously design and build mobile applications that will deliver an optimal customer experience regardless of location or device? What options should you continuously monitor to deliver the most robust wireless experience? How can you deliver a cohesive, omnichannel experience across customer portal, contact center, videoconferencing and point-of-sale technologies? Where can you find emerging opportunities with the onslaught of new Internet of Things (IoT) connections? And how do you manage the security risks of the exponential endpoint growth in this brave new world?

Join us for CDW’s Summit on Transforming the Customer Experience – presented in partnership with CIO, CSO, Computerworld and Network World – where we’ll bring together experts who are savvy to these questions, challenges and more. You’ll gain an up-to-the-minute understanding of where today’s workplace technologies are headed, and why they’re critical to success in today’s business environment.

Special Feature! Networking Lunch with Hosted Discussion Tables

Topics include:
  • Creating an Omnichannel Experience for Internal and External Customers
  • Designing and Building Applications for an Optimal Customer Experience
  • Building Robust Wireless Infrastructure
  • Delivering Omnichannel Across Customer Portal, Contact Center, Videoconferencing and Point-of-Sale Technologies
  • Successfully Harnessing Internet of Things (IoT) Connections
  • Managing the Security Risks of Exponential Endpoint Growth

  • Questions? Contact Your Account Manager             
Why You Should Attend:
• Learn about ways to design and build mobile applications that will deliver an optimal customer experience.
• Discover options to provide the most robust wireless experience.
• Find out how to deliver a cohesive, omnichannel experience across customer portal, contact center, videoconferencing and point-of-sale technologies.
• Understand emerging opportunities with new Internet of Things (IoT) connections.
• Uncover the security risks of the exponential endpoint growth.
• Network and compare notes with other IT executives who face similar challenges and opportunities.
Keynote speaker
Tom Kelley
General Manager
IDEO
 
Partners