JUDGING CRITERIA

Please provide a summary of your product offerings. The judges will be looking for examples of product development, innovation, flexibility, reliability, scalability, integration, delivery, the user interface and user experience.

Please describe your customer focus demonstrating your approach to customer service, understanding of customer needs, reaction to market challenges, back office, reporting and compliance requirements.

Please provide information on the commercial success of the product (we understand that these figures are sensitive and all will be held in the strictest confidence. The more you can provide, the easier it is for the judges to credit).

Please provide any additional detail in support of your application.

Please note that the judging period is from 1 March 2016 – 1 March 2017.


All entries must be submitted via the official online entry form by Thursday 13 April.


ENTER THE AWARDS

Software and Network categories | Services categories 


SOFTWARE AND NETWORK CATEGORIES 

Affiliate software

Key criteria:

Commercial success

Understanding of customer needs

Back office/reporting

Customer service


Bingo supplier

Key criteria:

Commercial success

Understanding of customer needs

Product development

Product flexibility


Innovation in mobile

Key criteria:

Product development and deliverability

Product performance and innovation

Understanding customer needs

Reliability of service


Innovation in RNG casino software

Key criteria:

Product development and deliverability

Product differentiation

User experience

Innovation

Understanding customer needs


Innovation in slot provision

Key criteria:

Product development and deliverability

Product differentiation

User experience

Innovation

Understanding customer needs


Innovation in sports betting software

Key criteria:

Product development and deliverability

Product differentiation

User experience

Innovation

Understanding customer needs


In-play betting software

Key criteria:

Growth in last 12 months

Product development

User interface and experience

Understanding of customer needs

Innovation


Live casino supplier

Key criteria:

Product development

User interface and experience

Innovation

Understanding of customer needs

Jurisdictional compliance


Live streaming supplier

Key criteria:

Breadth of live streaming coverage

Product integration and delivery

Product quality, reliability and flexibility

Innovation


Mobile gaming software

Key criteria:

Product development

Product flexibility

User interface and experience

Innovation


Mobile supplier

Key criteria:

Product development

Product flexibility

User interface and experience

Innovation


Multi-channel supplier

Key criteria:

Product development and deliverability

Product differentiation

User experience

Innovation

Understanding customer needs


Online lottery supplier

Key criteria:

Product integration and delivery

Product quality, reliability and flexibility

Commercial success

Innovation


Platform of the year

Key criteria:

Scalability and integration

Jurisdictional compliance

Commercial success

Stability and flexibility

Understanding of customer needs


Poker network

Key criteria:

Product integration and delivery

Jurisdictional compliance

Stability and flexibility

Understanding of customer needs

Reaction to market challenges


Poker software

Key criteria:

Product integration and delivery

Innovation

Understanding of customer needs

Reaction to market challenges


RNG casino supplier

Key criteria:

Product development

User interface and experience

Innovation

Understanding of customer needs


Skill games supplier

Key criteria:

Commercial success

Product development

Product integration and delivery

Product flexibility


Slot provider

Key criteria:

Commercial success

Understanding of customer needs

Product development

Innovation


Software rising star*

Key criteria:

Commercial success

Reaction to market challenges

Product development

Innovation

Understanding of customer needs


* PLEASE NOTE: THIS CATEGORY IS ONLY OPEN TO COMPANIES THAT HAVE BEEN ESTABLISHED FOR THREE YEARS OR LESS AND HAVE NOT PREVIOUSLY WON THIS CATEGORY.


Sports betting supplier

Key criteria:

Back office/reporting

User interface and experience

Product development

Commercial success

Understanding of customer needs


Sports data provider

Key criteria:

Business growth

Reaction to market changes and challenges

Reliability of service

Customer service

Breadth and depth of product


Virtual sports supplier

Key criteria:

Product development and deliverability

Product differentiation

User experience

Innovation

Understanding customer needs


White label partner

Key criteria:

Product flexibility

Reaction to market challenges

Product integration and delivery

Product reliability and scalability

Commercial success


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SERVICES CATEGORIES 


Acquisition and retention partner

Key criteria:

Business growth

Delivery of brief

Flexibility

Understanding of customer needs

Reaction to market challenges

Reliability of service


Best customer service

Key criteria:

Understanding customer needs

Reliability of service

Flexibility

Delivery of brief

Commercial success


Corporate services provider

Key criteria:

Business growth

Delivery of brief

Reliability of service

Reaction to market challenges


Data analytics partner

Key criteria:

Delivery of strong business results for partner

Innovation in technology and services

Alignment to needs of customer

Speed and quality of overall service



Datacentre of the year

Key criteria:

Product/service development

Flexibility

Reliability of service

Innovation


Fraud and compliance solution

Key criteria:

Product/service development

Reaction to market challenges

Reliability of service

Customer service


Innovation in payments solutions

Key criteria:

Reliability of service

Product/service development

Understanding customer needs

Reaction to market challenges



IT supplier

Key criteria:

Product/service development

Flexibility

Understanding of customer needs

Reliability of service


Marketing and PR provider

Key criteria:

Innovation and creativity

Delivery of brief

Understanding customer needs

Reaction to market challenges


Mobile services provider

Key criteria:

Business growth

Delivery of brief

Reliability of service

Reaction to market challenges


Payments company

Key criteria:

Product/service development

Reaction to market challenges

Innovation

Reliability of service

Understanding customer needs

Business growth


Recruiter of the year

Key criteria:

Customer service

Flexibility

Reaction to market challenges

Understanding customer needs


Services rising star*

Key criteria:

Innovation

Business growth

Understanding customer needs

Reaction to market challenges


* PLEASE NOTE: THIS CATEGORY IS ONLY OPEN TO COMPANIES THAT HAVE BEEN ESTABLISHED FOR THREE YEARS OR LESS AND HAVE NOT PREVIOUSLY WON THIS CATEGORY.

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