ACTE Vancouver Education Forum
Thursday, 6 April 2017
Fairmont Vancouver Airport
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Education will build upon the travel manager as the supporting hub, with each of the spokes representing the various components that must come together in a unified fashion for a successful travel programme. Key focus areas within each of these spokes will surround the evolving expectations and needs of the modern business traveller, and support to the travel managers with both today's challenges and tomorrow's future:
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Agenda
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12:00-13:30
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Corporate Travel Manager/Buyer Round Table & Lunch (Open to Corporate Travel Managers/Buyers only) Corporate Travel Managers/Buyers only are welcome to join us for this lunch and learn session. A great opportunity to meet with your peers and share solutions and best practices. Facilitated by: Daniele Gorla, Director, Strategic Sourcing, Shaw Communications and ACTE Canada Regional Chair |
13:30-14:00
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General Registration |
14:00-14:15
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Opening Remarks |
14:15-16:00 |
Traveller Friction: Insights from the Modern Business Traveller Today's corporate travel managers operate increasingly more sophisticated travel programs and work more closely than ever with their counterparts in finance, procurement, human resources, technology and risk. These programs see to minimize the total cost of travel by balancing the tangible costs of travel expenses with the intangible costs of traveller friction - the wear and tear of too much travel. We’ll examine research conducted by MMGY Global, and then delve into the experiences directly from a panel of modern business travelers and other stakeholders. Travel industry experts will share insight on industry trends and how they are actively reviewing their travel policies, product offerings and customer experience to respond to the needs of the modern business traveller. In addition to providing tips for engaging and meeting the needs of this new type of traveller, this session will aim to inspire more open communication and collaboration between the traveller and team of experts committed to their successful travel experience. Presenters: Peter Kane, Senior Manager, Marketing Programs, Airlines Reporting Corporation (ARC) Patrick Doyle, Regional Vice President – Client Management, American Express Global Business Travel Participants: Owen Macht, Regional Sales Manager – Western Canada, Alpha Technologies Megumi Mizuno, Director, HR & Field Outreach. Ritchie Bros. Auctioneers Paul Connolly, Sales Account Executive | Western Canada | Global Sales, Delta Air Lines Vanessa Wucherer, Lead, Contracts and Travel Services,Teck Resources |
| 16:00-16:15 |
Networking Break |
 | IGNITE the Industry IGNITE the industry is a fast-paced 5 minute session, formatted to introduce or raise awareness of innovations in the corporate travel space. Enterprise Holdings - Stacey Perlmutter |
16:15-17:00  | Flight Plan 2037 - The Future of YVR Flight Plan 2037 provides YVR's overarching blueprint for the future, which includes a Capital Plan, Terminal Plan, Financial Plan and the YVR 2037 Master Plan. Details of the $5.6 billion plan include expanded terminals, new taxiways, a geoexchange system and upgraded roads and bridges to Sea Island which will help YVR support the estimated 35 million passengers expected to travel through YVR annually by 2037. Get an update on current initiatives at YVR and how it is working with government, airlines and other stakeholders to improve the passenger experience in Vancouver. Presenters: Russell Atkinson, Manager, Air Service Development, Vancouver Airport Authority Sophie Wang, Aviation Marketing Analyst, Vancouver Airport Authority |
17:00-17:15 | Closing Remarks |
17:15-18:00
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Networking Reception |
