Executive Symposium

Join us for a half-day event to learn about the "Who, What, Why, and How" of building and scaling a customer engagement model to support a thriving recurring revenue business.

It's an all-star roadshow featuring three of the biggest CEOs in Customer Success. Nick Mehta, Chris Carrington, and J.B. Wood are teaming up to offer a half-day symposium on how to drive customer retention and expansion for your recurring-revenue company.


You'll also hear from our special guest presenter, Derek Hill, who will share insights from his successful career as a race car driver. Register now, and we'll see you at the finish line!

Three Event Locations to Choose From

Registration is $99.00 for each half-day event followed by an evening networking reception.

April 11, 2017
1:00 – 7:00 PM

Boston, Four Seasons

Register Now

April 13, 2017
1:00 – 7:00 PM

Austin, Archer Hotel

Registration Closed

April 18, 2017
1:00 – 7:00 PM

Seattle/Kirkland, Woodmark Hotel

Registration Closed


About the Presenters & Key Takeaways

Nick Mehta

Nick Mehta, Gainsight CEO, will share strategies to kick off, implement at scale, measure and set yourself up for a successful Customer Success journey.

What you'll learn from Nick

  • Influencing non-SaaS / new vertical industries
  • Maintaining long-term board level interest
  • Customer Journey: From post-sale handoff to rapid success
 Chris Carrington

Chris Carrington, ServiceSource CEO,
will share how a holistic approach to Customer Success can accelerate growth and recurring revenues.

What you'll learn from Chris

  • Challenge or opportunity? How companies are repositioning to deliver outcomes
  • How customer success links to outcomes that matter
  • Three priorities to move towards an outcome-focused recurring revenue model

JB Wood

J.B. Wood, TSIA President & CEO,
will share research and insights on a structured customer engagement framework and answer the “Who, What, Why, and How” of a successful recurring revenue business.

What you'll learn from J.B.

  • Why now is the time to invest in customer success
  • How to ensure your customer success org gets funded
  • What is the right CSO structure for your business
Derek Hill

Derek Hill
is an accomplished racing and stunt driver with a history in formula car racing. He has participated and won in historic racing events and has been featured in various car ad campaigns. Derek comes from racing heritage, his father, Phil Hill, being the first American to win the Formula One World Championship and first American-born citizen to win the Le Mans 24 Hours.