8th ICCVM Conference 2018
Cindy Adams MSW, PhD
MSW (Master’s of Social Work, University of Calgary); PhD (Veterinary Epidemiology, Ontario Veterinary College)
Dr. Adams is a Professor in the Department of Veterinary Clinical and Diagnostic Sciences at the University of Calgary, Veterinary Medicine. Her primary role includes directing the Clinical Communication Program across the first 3 years of the DVM program, and conducting research related to communication in small and large animal practice settings and research that has to do with veterinary education and human-animal interactions. She is called upon to assist schools (veterinary and animal health technology) across North America to design and deliver communication programs. 
She consults nationally and internationally in veterinary medicine on all applications of communication in veterinary medicine. She is the founder and Chair of the International Conference on Communication in Veterinary Medicine, founder and Board member for the International Veterinary Communication Institute, Faculty member for the Institute for Healthcare Communication, New Haven Ct. Her most recent contribution to the profession is a handbook entitled: Skills for Communicating in Veterinary Medicine. This book was written for all members of the practice team as well as those responsible for training and coaching communication in a variety of settings.
Elpida Artemiou
Dr. Artemiou is currently an Assistant Professor of Clinical Communication in the Department of Clinical Sciences at Ross University School of Veterinary Medicine (RUSVM). She began her professional career in counseling at RUSVM and continued to complete a PhD in Medical Education with an emphasis on novel teaching methodologies and outcome assessments. For the past couple of years, Dr. Artemiou has focused her career in exploring e-learning teaching, learning methods and in incorporating blended learning in the classroom. Dr. Artemiou has developed and implemented outcome assessments to assess students’ communication competence and established the role of simulated clients as raters. Through her teaching, Dr. Artemiou encourages compassionate care and mindful, reflective daily practice while promoting diversity and embracing inclusivity. Her interests include communication skills, teaching, learning and assessment, workplace learning, leadership development, human-animal interactions, wellness, and the One Health approach.
Alex German BVSc(Hons), PhD, CertSAM, DipECVIM-CA, SFHEA, MRCVS
Alex German holds the position of Royal Canin Professor of Small Animal Medicine at the University of Liverpool. He is a 1994 graduate of the University of Bristol and, after spending two years in mixed practice, returned to Bristol to undertake a PhD in mucosal immunology, and then a residency in small animal internal medicine. He is a Diplomat of the European College of Veterinary Internal Medicine, a Royal College of Veterinary Surgeons Recognised Specialist in Internal Medicine, and a Senior Fellow of the Higher Education Academy. His clinical and research interests include comparative obesity biology, ageing, preventing chronic disease, gastroenterology, and evidence-based veterinary medicine. For 12 years, he has run the Royal Canin Weight Management Clinic at the University of Liverpool. This speciailist clinic aims to improve the quality of life of all overweight pets through clinical excellence, research and education.
Brian Gromoff
Brian was an Associate Professor being the Chair of the Acting Directing Division in the Drama Department of the BFA program at the University of Calgary. As the professional in residence at the University of Texas at Austin he taught acting, voice and directed plays. Later at the University of Calgary he helped to build the Standardized Patient program as a teaching and evaluation tool for all the areas of the teaching program He then became the Assistant Deputy Registrar for the Medical Council of Canada, training actors as Standardized Patients and organizing and administering their National Examinations. He then used the same skills to facilitate a similar program with the Faculty of Veterinary Medicine at the U of C. 
Brian is an accomplished actor and Director in England, the USA and Canada.
Daniel Haley M.F.A.
Daniel is in his sixth year serving as the Simulated Client Coordinator for the Clinical Communication Program at Washington State University. With undergraduate and graduate fine arts degrees in acting and directing respectively, Daniel strives to train role-players who embody the three A’s: Accuracy, authenticity, and attentiveness—to the learner as well as their own thoughts and feelings. Currently, Daniel is focused on the strengthening of the coach/SC relationship and developing strategies for more impactful partnering between the two when providing learner feedback. When he’s not preparing his own SC ensemble, Daniel enjoys guest teaching the next generation of theatre makers, encouraging them to apply their unique skill set and seek interdisciplinary collaboration in the field of simulation. Prior to joining the team at WSU Daniel made his living as a performer and freelance director for such companies as Mill Mountain Theatre (VA) and the acclaimed Oregon Shakespeare Festival.
Jolanda Jansen
Ir. Jolanda Jansen (1983) studied Animal Sciences at Wageningen University in the Netherlands, specialising in Animal Health Communication. In 2010, she obtained her PhD degree with a study on the impact of various communication strategies in achieving improved udder health in dairy cows. She investigated how to reach the 'hard-to reach' farmers and how to change behavior of both farmers and veterinarians. After obtaining het PhD degree Jolanda worked as communications advisor for the Livestock Research institute of Wageningen University. She is currently employed as communications advisor for St. Anna Advies, and works in particular on projects that aim to motivate behavioural change, knowledge development and innovation in the animal health industry. She supports students, veterinarians, policy makers and veterinary consultants in improving their communication skills and strategies, both in the Netherlands and internationally.
Suzanne M. Kurtz PhD
Suzanne M. Kurtz, PhD, is Professor Emerita, University of Calgary, Canada, where she served the Faculties of Education and Medicine (1976 through 2005), and directed the Faculty of Medicine’s communication program for twenty-eight years. In 2006, she became Nestlé Purina Professor of Clinical Communication (2006 – 2011) and founding director of the Clinical Communication Program (2006-2015) at the College of Veterinary Medicine, Washington State University; late in 2017 she became Professor Emerita there. Focusing her career on improving communication and educational practices in the professions, she has developed and consulted widely on communication curricula and assessment, coaching techniques and teaching methods. Dr. Kurtz has worked with veterinarians and physicians across the specialties and with students, interns and residents, patients and clients, technicians and nurses, educators, administrators, industry partners, government agencies and professional organizations in both professions. Co-developer of Pfizer’s FRANK program, she also co-organized the eight International Conferences on Communication in Veterinary Medicine. Contributing across diverse cultural and disciplinary lines, she has collaborated on several health-related international development projects in Nepal, Thailand, the Philippines, and South Africa. Dr. Kurtz has been an invited visiting scholar at several universities and continues to consult nationally and internationally at all levels of veterinary and medical practice and education.
Michelle McArthur
John Tait
John Tait has been a private practitioner for 9 years, owned/managed 2 hospitals. He then was the Vice President of Veterinary Centers of America, the largest acquisition and consolidation Group in U. S. for 3 ½ years, where he was responsible for 40+ practices in US Midwest and the evaluation of and purchase planning and integration of new practices. He also worked as Adjunct Professor at Michigan State University during this time teaching business/financial planning and practice management to vet students. For a 5 year term, John was the Director of Veterinary Teaching Hospital, Ontario Veterinary College, and the managing Partner, responsible for all mgt. portfolio of Ontario Veterinary Group, a practice acquisitions group with 7 practices and 155 staff, sold in 2014. Currently he is in practice management and a general consultant and speaker, specializing in practice and related or similar small business evaluations, feasibility studies, startups, transition planning and personal financial planning. John is also a part time Assistant Professor at Ontario Veterinary College, teaching personal financial, career planning and practice economics and mgt. to vet students. John is thewinner of 2016 CVMA Most Outstanding Teacher Award
Becky Taylor MA, RVT
Becky Taylor has been active in her career as an RVT for over 20 years. She worked in a mixed animal practice and then joined the teaching team at Olds College in the AHT Program. Becky holds a certificate in Veterinary Hospital Management and has completed extensive training in leadership and communication. Becky’s passion for working with people has led to her devoting much of her professional development to learning and teaching communication skills in an applied manner. She has been active on provincial and national veterinary organizations as well as on various committees at Olds College. Becky completed a Master of Arts in Professional Communication through Royal Roads University which included a final research paper on the communication practices of RVTs. An avid advocate for practicing communication skills within the veterinary profession, she teaches courses in communication which includes lecture and simulations to all students in the animal health programs at Olds College (AHT, VMR, VTA) as well as coaches & examines veterinary students at UCVM in simulated communication settings. She has spoken extensively on the topic of communication to various groups in the animal health industry and is well respected for her enthusiasm and knowledge in that area.
Dr. Jennifer Walinga
As a Professor of Communication at Royal Roads University in Victoria, BC, Dr. Jennifer Walinga’s areas of teaching and research include organizational communication, strategic planning, and decision-making grounded in theories of organizational and human performance, creative insight, and leadership. A Commonwealth, World and Olympic Champion rower, Walinga draws heavily upon her experience as an elite athlete when facilitating personal and organizational performance. She blends organizational, educational, and sport psychology in the development of interventions designed to penetrate barriers, confront the challenges of change, and unlock innovative solutions. She facilitates and researchers projects in both the public and private sectors. Walinga operates Integrated Focus Consulting, a performance consulting firm that prepares individuals and organizations for optimal performance.