10.00am Registration and networking
10.30am Welcome address Jessica Reid, editor, Asia-Pacific, StrategicRISK 10.35am Defining, managing and quantifying reputation risk • Defining reputation risk • Identifying and prioritising potential sources of reputation risk • Identifying which stakeholders are impacted by a crisis event • Can reputation risk be measured? • Building a reputation risk management framework Leesa Soulodre, chief reputation risk officer, RL Expert 11.05pm Managing reputation risk in a crisis
• Managing reputation risk through the stages of a crisis • The role of senior management in a crisis • Examples of what to do and what not to do Rachelle Koster, partner, risk advisory, crisis Management and resilience, Deloitte Risk Advisory 11.40am Morning break
12.10pm Panel discussion: Building reputation resilience • The challenges of defining and measuring reputation risk • Who is responsible for reputation risk management? • Which potential sources of reputational risk concern you most? • Building robust governance structures to manage reputational risk • How is reputation thinking incorporated into business planning? • Risk financing reputation risk Chair: Jessica Reid, editor, StrategicRISK Kate Hughes, chief risk officer, Telstra David Hitchcock, head of group risk, Qantas Rachelle Koster, partner, risk advisory, crisis Management and resilience, Deloitte Risk Advisory Craig McDonald, chief executive officer, Mailguard 1.10pm Networking lunch |
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