Breakfast on your own

Red-Carpet Diem! Seize the Opportunity for Customer Service
Based on Donna’s books, including 501 Ways to Roll Out the Red Carpet for Your Customers, this high-energy, fun presentation is a reminder that every interaction matters. It matters to your practice, to your patients and you.

When you create a world-class experience for your patients and other customers it gives your dental practice a competitive advantage. There’s a direct link between service and sales, and every moment matters. When you roll out the red carpet for your patients and others, you tell them they are significant, important and special. It makes your customer feel good and it makes you feel good too!

Donna’s keynote is filled with touching stories of every day service heroes, examples of successful service companies, fun-filled bits, and practical ideas that can be implemented immediately. Experience the excitement of the red carpet way – where your customer matters, your work matters, and you matter!

Forum Live!
Facilitated by Teresa Duncan, MS, FAADOM

The nation's LARGEST live networking event for dental team leaders
Back by popular demand, the nation's LARGEST live networking event for dental practice administrators and business team members. You know the Member Forum as a place for you to seek answers, advice and friendship. Meet up IRL (that’s in real life!) with other conference attendees to discuss some of dentistry’s hottest topics. Take your time visiting the different Forum “groups” or make new friends in the “Open Forum” to concentrate on your tougher situations! Some of the most popular Forum groups are:

• Moving to a paperless office
• Employee motivation
• Compliance
• Hiring /firing scenarios
• Insurance situations
• Case presentations
• Partnering w/ doc for success
• Gossip & conflict resolution
• Leading team meetings
• Hygiene system management

Designed for all skill levels.

Software Palooza

Eaglesoft – (choose the session that best suits your needs)

Checking the Pulse of Your Practice
Presented by: Mary Horvath, Regional Technology Advisor

Learn how to harvest the hidden data in Eaglesoft to increase your practice’s profitability. Understand the proper reporting methods and how to effectively read the numbers in your reports.

Maximizing Your Practice Efficiencies
Presented by: Dianna Borries, Customer Experience Manager

Delve into the learning the short cuts in Eaglesoft and uncover features to make your practice more efficient.

Dentrix – (choose the session that best suits your needs)

Dentrix for Advanced Users: Master the Metrics that Matter
Presented by: Tammy Barker, Dentrix Senior Profitability Coach

Identifying the Key Performance Indicators (KPI) in Dentrix that will make your practice more successful.

Dentrix Fundamentals for Beginners: Everything You Thought You Knew and More
Presented by: Miranda Reed, Certified Dentrix Trainer

Discover essential features in Dentrix that can make an immediate impact on your productivity and your practice bottom line.

 

Medical Billing Workshop Part 1: “What You Need to Do Today to Be Ready!”
Speaker: Christine Taxin

Medical billing may give you a headache, but the results will give you a bonus. Our billers are able to ask their doctors for a percentage of the income brought in since the income rises over 30% in your first year. Join Christine and be introduced to a new way of thinking.
This class will be fun but serious – we are talking about your office revenue, after all!

Learning objectives:

• Discover how to integrate medical billing into your practice
• Utilize medical intake forms, risk assessment forms to include your patient into the diagnostic process
• Pros and cons to being “in-network or “out-of-network”
• What services can be billed medically? How do you document a medical necessity?

Designed for 5-10+ years of management experience.

Dinner on your own