PROGRAMME HIGHLIGHTS
“Ultra Fast Customer Service”
New technologies and social media are changing the face of communication at great speed – and how we interact with our customers is equally challenged. There's continual pressure on local government and community organisations to provide faster, cheaper and better customer service.
Hosted by Councils of the Manawatu, highlights of the 2015 Customer Service Symposium programme include:
- The Journey of a Medium-sized Council, as it embraces the digital revolution to provide better customer service within a limited budget
- Best practice use of complaint management to improve service
- Demonstration on how psychometric testing can change the way you recruit staff
- Government thinking on digital service delivery, through an ever-changing environment which includes the Web, mobile platforms and apps and contact centres.
We're delighted that motivational speaker Lisa Tamati will lead off the programme; as a competitor in some of the world's most difficult and brutal running races, Lisa is prepared to go against extreme odds to reach her dreams.
There'll be plenty of opportunity to network and knowledge share with Customer Service professionals from all around the country.
