ACS Afternoon Seminar - Managing Customer Complaints - Resolve, Protect and Improve
 

Managing customer Complaints – Resolve Protect & Improve


Join ACS NSW & ACT and NSW/ACT Complaints Commission to hear about: 

  • The role of the Aged Care Complaints Commissioner and our relationships with other government agencies
  • An understanding of the processes used by the Complaints Commissioner 
  • Best practice complaint handling – resolve, protect, improve 
  • Some case examples of when good complaint handling practices result in positive outcomes 
  • Trends and key issues of complaints 



Presented by Kath Frame, Complaints Manager & Diana Gutkovich, Complaints Manager, Aged Care Complaints Commission