Managing customer Complaints – Resolve Protect & Improve
Join ACS NSW & ACT and NSW/ACT Complaints Commission to hear about:
- The role of the Aged Care Complaints Commissioner and our relationships with other government agencies
- An understanding of the processes used by the Complaints Commissioner
- Best practice complaint handling – resolve, protect, improve
- Some case examples of when good complaint handling practices result in positive outcomes
- Trends and key issues of complaints
Presented by Kath Frame, Complaints Manager & Diana Gutkovich, Complaints Manager, Aged Care Complaints Commission