2017 ACE - America's Claims Event


June 20, 2017 - Product Workshops & Opening of Exhibition
12:30 pm - 1:30pmRegistration Opens @ ACE 2017
1:30 pm - 2:30 pmProduct Workshop
Insuretech- The Evolution of a 4th Core Component [More Info]
Eric Sharpe, Director of Customer Solutions , Livegenic
Alex Polyakov, Co-founder & CEO, Livegenic
2:30 pm - 2:45 pmCoffee Break
2:45 pm - 3:45 pmProduct Workshop
Let’s Talk Chatbots! How Conversational AI is Improving Both the Claims Process and Customer Experience [More Info]
Jocelyn Snyder, Co-Founder and Sr. Project Manager, SmallTalk.ai
3:45 pm - 4:00 pmAfternoon Refreshments
4:00 pm - 5:00 pmProduct Workshop
Claims Technology Trends – Have you heard? [More Info]
Brian Mack, VP of Sales, Insurity
5:00 pm - 7:00 pmOpening Cocktail Reception in Exhibition Hall

June 21, 2017 - Main Conference & Exhibition
8:00 am - 8:45 am Registration & Breakfast in the Exhibition Hall
8:45 am - 9:00 amWelcome and Opening Remarks by Claims Magazine [More Info]
Patricia L. Harman, Editor-in-Chief, Claims Magazine
9:00 am - 10:00 am Keynote - Creating Cultures of Leadership [More Info]
Drew Dudley, Founder, Day One Leadership
10:00 am - 10:10 am Intersession Travel Time
10:10 am - 11:00 am Product WorkshopProduct WorkshopProduct Workshop
Auto Spotlight- From FNOL to settlement, actionable analytics are key to improving bodily injury claim outcomes [More Info]
Norman Tyrrell, Senior Director, Product Management, Mitchell
Chris Bainer, Director, Product Management, APD Claims, Mitchell
Technology Spotlight- Driving Better Claims Outcomes with Digital and Analytics [More Info]
Speaker: Jeff Saye, Global Practice Leader for P&C Insurance Claims, Genpact
Fraud Spotlight- Indicators of Fraud in All Lines of Claims: You Know It When You See It! [More Info]
John Bull, Senior Special Investigator, NC Farm Bureau Insurance SIU
Michael J Progar, Esq., Doherty & Progar LLC
Bill Weston, Special Agent, GA State Insurance Commissioners Fraud Division
Alan J. Yacoubian, Partner, Johnson, Yacoubian & Paysse
11:00 am - 11:30 am Morning Break in Exhibition Hall
11:30 am - 12:20 pm Product WorkshopProduct WorkshopProduct Workshop
Workflow Spotlight- Big Data and Process Analytics: Driving Claims Innovation in the Digital Era [More Info]
Scott McAlindin, Member of Cognitio Advisory Council and former Chief Claims Officer, Cognito Analytics
Lalit Wangikar, Founder, CEO, Cognitio Analytics
Auto Spotlight- Transforming the Total Loss Claims Experience [More Info]
Paul Koecke, Regional Sales Director, Insurance, IAA
Data Spotlight: Start Better, End Better: Utilizing a Data & Analytics Platform for Improved Claims Outcomes [More Info]
Speaker: Frank Cesario, Director of Claims, LexisNexis Risk Solutions
12:20 pm - 1:20 pm Networking Luncheon in Exhibition Hall
1:20 pm - 2:10 pmACETechACETrendsACEPractical
The Rise of Cyber Claims: What Insurers Need to Know [More Info]
Danielle Roth, Team Leader-- Cyber Claims, XL Catlin
Jennifer A. Coughlin, Partner, Mullen Coughlin
Aatri Soni, Senior Vice President – Cyber Claims Advocacy Leader, Marsh USA, Inc.
More Than Perks: How Claims Companies Compete for Top Talent with Other Industries [More Info]
Jarrod Murrieta, Head of Claims Catastrophe Response, Farmers Insurance, ACE Advisory Board 2017
Danielle S. Wade, CPCU, CIC, Chief Operating Officer, Jackson Sumner & Associates
Bob Wiese, Manager-Guest Claims, Disneyland Resort, ACE Advisory Board 2017
The Invisible World of Insurance Fraud (CE Credit) [More Info]
Rich Wickliffe, Special Investigation Unit Manager, State Farm Insurance
2:10 pm - 2:15 pmIntersession Travel Time
2:15 pm- 3:00 pmACETechACETrendsACEPractical
The Evolving Landscape of Digital Devices to Combat Fraud in Claims [More Info]
Tracy Morato, SIU- Social Media Analyst, Selective Insurance Company of America
Matthew J. Smith, Associate Director of Government Relations, Coalition Against Insurance Fraud
Brendan Gaughan, Founding Partner, CMBG3 Law LLC
Prioritize This - How Teams Are Balancing Time on the Phone, File Reviews, and More Across the Industry [More Info]
Matt McColley, Vice President, Chief Claims Officer, Riverport Insurance Company
Kevin Swan, Director of Field Claim,CPCU, AIC, AIM , The Main Street Group
Peggy Killeen, Senior Vice President and Chief Claims Officer, Hudson Insurance Group
3D Printing: New Exposures to Amateurs and Pros. How to Anticipate a New Class of Claims (CE Credit) [More Info]
Christopher C. Iliff, JD, Senior Vice President, Swiss Re, ACE Advisory Board 2017
3:00 pm - 3:45 pmAfternoon Refreshments featuring Constructive Networking
Our exhibit hall break will include the chance to visit your favorite service providers and also connect with other claims professionals at round tables with set discussion topics. Drop by a table to chat with peers and share your experiences. [More Info]
3:45 pm - 4:30 pmACETechACETrendsACEPractical
The Open Frontier of Drones – What is the Impact on Claims Professionals? [More Info]
Garrett Smith, Director of Business Development, Kespry
Emerging Trends in Claims and Litigation: The Good, The Bad & The Ugly [More Info]
Timothy D. Crawley, Partner, Anderson, Crawley & Burke, pllc
Paul A. Miller, Partner, Miller, Christie & Kinney, P.C.
Edward C. Bacon, Partner, Bacon, Thornton & Palmer L.L.P.
Deana R. Dagner, Partner, Dagner │Schluter │Mitzner │Werber, LLC
Christopher R. Reinkall, Partner, Doherty & Progar LLC
Broderick L. Young, Arnett, Draper & Hagood
Real World Scenarios, Unpacked: Differentiate Your Company Via Superior Management of Ethical Challenges (Ethics CE) [More Info]
Jamie Cooper, Partner, Martin, Disiere, Jefferson & Wisdom, LLP, ACE Advisory Board 2017
Peter MacDonald, ‎Vice President, Workers' Compensation Claims, The Hartford
4:30 pm - 4:40 pm Intersession Travel Time
4:40 pm - 5:30 pm Claims Executive Panel on the State of the Industry - Best Practices, How Things Have Changed, & Big Moves on the Horizon [More Info]
Paul Strohfus, Vice President Claims Legal Services/Regional Companies, WR Berkley Corporation
John E. Shaw, ARM, Sr. Vice President, Claims Management, Marsh Risk & Insurance Services
Mary Nasenbenny, Senior Vice President, Claims, The Hartford
Moderator: Eric Brandt, Managing Director and Chief Claims Officer, Esurance
5:30 pm - 5:45 pmACE 2017 Award Presentation Hosted by Claims Magazine [More Info]
Patricia L. Harman, Editor-in-Chief, Claims Magazine
5:45 pm - 7:00 pm Networking Cocktail Reception in Exhibition Hall

June 22, 2017 - Headline Keynote & Tracks
7:30 am - 8:45 amWomen in Claims Networking Breakfast [More Info]
Jamie Cooper, Partner, Martin, Disiere, Jefferson & Wisdom, LLP, ACE Advisory Board 2017
Annmarie Simonson, Vice President, Claims Litigation, USAA, ACE Advisory Board
8:00 am - 8:45 am Registration and Continental Breakfast
8:45 am - 9:00 am Welcome Back and Opening Remarks by Claims Magazine [More Info]
Patricia L. Harman, Editor-in-Chief, Claims Magazine
9:00 am - 10:00 am Finding Purpose in Your Work – Keynote by CEO of Team Rubicon, Jake Wood [More Info]
Jake Wood, CEO, Team Rubicon
10:00 am - 10:45 am Networking Break
10:45 am - 11:35 am ACETechACETrendsACEPractical
The Impact of Mobile Apps on the Customer Experience and Staffing [More Info]
Sean Griswold, Chief Customer Officer, Metromile
Jason T. Harmes, Sr Claims Strategy Director - Auto Claims, Ameriprise Auto & Home Insurance
Roman Glukhovsky, VP Business Development & Operations , Driveway
Moderator: Ernie Bray, CEO and Author, ACD
Workers Comp Trends - Case Studies for Effective Pain Management and Getting People Back to Work [More Info]
Paul Peak, Pharm.D., Director, Clinical Pharmacy, Sedgwick
Dan Pliszka, ARM-P, Manager, Risk Management Office, The City of Charlotte Mecklenburg County, The Charlotte-Mecklenburg Board of Education
Maximizing Property Subrogation Recoveries: A Study of Current Subrogation Trends (CE Credit) [More Info]
Dave Matejczyk, Esq., Founding Partner, Roberts, Matejczyk & Ita Co., LPA
11:35 am - 11:40 am Intersession Travel Time
11:40 am - 12:30 pm ACETechACETrendsACEPractical
A Sneak Peek at New Developments in Auto including, Telematics in Crash Claims, Autonomous Cars and more [More Info]
Jonathan Charak, FCAS, MAAA, Assistant Vice President and Actuary – Business Insights, Zurich North America
Marco Amendolagine, Head of Crash & Claims Service Delivery, Octo Telematics North America LLC
Peter Gould, Founding Partner, Shared Mobility Strategies, LLC
Moderator: Cletus Nunes, Director of Sales, Octo Telematics North America LLC
The New Insurance Workforce: Adapting to Challenges and Changes in Technology & Talent Management [More Info]
Ursula Merten, Manager, PwC
Brian Reardon, Senior Associate, PwC
Selecting Benchmarks and Standards for Various Lines of Insurance (CE Credit) [More Info]
Alan Hines, FCAS, MAAA, Managing Director, PwC Actuarial Services
Quin W. Netzel, J.D., Associate Partner, Aon
12:30 pmClose of Conference