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Please note detailed course descriptions available here: COURSE DESCRIPTIONS
Agenda
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FRIDAY, SEPTEMBER 16

Breakfast on your own

6:00 – 6:45 AM
Walk with Cara (Enjoy a walk with AADOM’s own Cara Bishop to get your energy going before the start of a busy day)
7:30 - 9:00 AM
AADOM Daily Prize Drawing
7:30 – 9:15 AM Networking time with peers and our awesome Exhibitors (In the ballroom, grab breakfast before you come or feel free to bring your fare with you)
9:15 – 9:30 AM
Travel Time
9:30 - 11:30 AM
Educational Sessions

ENGAGE! CREATE a Service CULTURE and Turn Your Team into Your Best Advocates!
Speaker: Donna Cutting, CSP

Your customer service is only as good as your least engaged employee. So, how do you get your employees to deliver red-carpet customer service? Start by giving it to them.

Learn how to set the stage to enroll your team in your mission and vision for the future. Set clear expectations for service and create a service culture that includes both celebration and accountability. Walk away from this uplifting presentation with action ideas for engaging and empowering your team to roll out the red carpet for your customers.

LEARNING OBJECTIVES:

  • Describe Team Member Communication Strategies that work!
  • Employ a technique for continuous improvement
  • Learn the 7 “E’s” to building a service culture
  • Practice accountability and recognition
  • Enroll your team in the excitement of delivering red-carpet customer service.

Designed for all skill levels.

 

Medical Billing Workshop Part 2: “Hands-On Workshop”
Speaker: Christine Taxin
**Attendees must have taken the Thursday Medical Billing Workshop Part 1

We may not be in Vegas but we will follow the Vegas Rules! What happens in our class will stay in our class - except for the forms we will make money on! Learning differently can be exciting and easier. We won’t be sitting in a class reviewing each and every code. Using Vegas style gaming systems you’ll learn medical billing by doing it. This way of teaching may sound crazy, but the proof is in the claims that get paid!
Learning objectives:

  • Verification of benefits: how, and why
  • Utilizing the SOAP form for documentation
  • Utilize diagnostic tools, such as I-Cat, saliva tests, brush biopsy, medical history forms and risk assessment tools
  • Learn how to prioritize and report medical diagnostic and procedure codes on the claim form
Designed for 5-10+ years of management experience.

 

Forum Live!
Facilitated by Lisa Spradley, FAADOM

The nation's LARGEST live networking event for dental team leaders

Back by popular demand, the nation's LARGEST live networking event for dental practice administrators and business team members. You know the Member Forum as a place for you to seek answers, advice and friendship. Meet up IRL (that’s in real life!) with other conference attendees to discuss some of dentistry’s hottest topics. Take your time visiting the different Forum “groups” or make new friends in the “Open Forum” to concentrate on your tougher situations! Some of the most popular Forum groups are:

  • Moving to a paperless office
  • Employee motivation
  • Compliance
  • Hiring /firing scenarios
  • Insurance situations
  • Case presentations
  • Partnering w/ doc for success
  • Gossip & conflict resolution
  • Leading team meetings
  • Hygiene system management

Designed for all skill levels.


The Acci-Dental Insurance Expert
Speaker: Teresa Duncan, MS, FAADOM

Are you baffled by the world of dental insurance? Do you need to understand plan design and patient benefits? We’ll go over the fundamentals of dental insurance including terminology, code submission and documentation requirements. Verbal skills to handle new patient inquiries and your patients’ most common coding questions will also be discussed. Upcoming dental diagnosis codes and its impact on your office will also be discussed. Manage your office's dental insurance system before it handles you!

Course Objectives:

  1. Introduction to basic coding including explanation of the most common procedures encountered in a dental office
  2. Pick up tips to obtain reimbursement for your practice and your patients
  3. Understand verbal skills for your insurance-minded patients
  4. Learn why dental diagnostics will affect your office…and soon!

Designed for all skill levels.


Office Manager, Leader or Superstar? All of the Above!
Speaker: Dr. William Simon

Designed for office managers of all experience levels, this course offers an entertaining and informative look at the ever changing world of private practice dentistry and how the role of the office manager has emerged to become a critical component of success.

Described by some as “dramatic”, Dr. Bill Simon’s 30 year dental career has included its share of challenging situations. Starting as an associate in a run-down Medicaid practice, Dr. Simon, together with his office manager of 22 years, FAADOM and Office Manager of Distinction Adriana Westergaard, grew to become the sole owner of 2 highly successful multi-doctor practices. His experience includes 6 build outs, 9 locations, 4 space-sharing arrangements, 1 practice acquisition and over 25 associates. He experienced a lost lease, an embezzlement scheme, robbery at gun point, and a major fire after which the team worked out of 3 offices before settling into an abandoned dental office while they rebuilt. The fourth month after the fire, Dr. Simon’s practice had the best production month in practice history.

Learning objectives:

  • How to partner with your owner doctor(s) to achieve optimal success
  • Responding to challenges and adversity and using them to your advantage
  • Tools for practice success and pearls of wisdom

Designed for all skill levels.

 

From “Forums” to “In Person”! Meeting, Sharing and Learning, A Facilitated Gathering for Spouses
Speaker: Virginia Moore

Join this session created especially for dental partners and spouses. Unique situations and practice dynamics require unique solutions for family-style practices.

Attendees will gain:

  1. Better methods to deal with top challenges
  2. Ways to have “tough talks” without “talking tough”
  3. Approaches to strengthen your relationship

Eligibility for this course will be verified. If you are not a dental spouse or life partner you will be asked to attend another session.

Designed for all skill levels.


11:30 AM – 1:00 PM
Lavish Buffet Lunch & FAADOM Ceremony (attendees seated by Region/State & Chapters)
1:00 - 1:30 PM
Exhibitor Adventure
1:30 - 1:45 PM
Travel Time
1:45 - 3:00 PM
Sponsored Educational Break Out Sessions

TECH TALK: Your P.L.A.N. to put your practice on the map
Bradley Willis, DMD
Sponsored by Patterson Dental

In this breakout, you will learn how to evaluate your existing technology and develop a technology P.L.A.N. for your practice. In sharing his experiences with various practices and his own, Dr. Willis will help you become a better ‘technology shopper.’

Learning objectives:

  • Discover how technology can help you improve patient satisfaction through education, increasing case acceptance and resulting in more productive appointments.
  • Find out why technology is more financially viable than you may think. Learn how to obtain team buy-in by developing a tech-savvy and trained team.
  • Leverage technology to add value and excitement to your patient marketing.

Designed for all skill levels.


Why You and Your Office? PEOPLE WILL FORGET EVERYTHING EXCEPT HOW YOU MADE THEM FEEL…Learn How to Deliver W.O.W. Service!
Judy Kay Mausolf
Sponsored by CareCredit

Research shows that practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! "I'm satisfied" means nothing in today's world.
Set yourself apart from your colleagues: differentiate why you and your office and not the office down the street! Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more passion and fun!
Course Objectives:

  • Understand W.O.W. Patient Philosophy
  • Illuminate a W.O.W. Decision Making Process
  • Learn techniques to make W.O.W. Impressions
  • Recognize essentials of W.O.W. Branding
  • Identify how to spot opportunities that create W.O.W. Touch Points
  • Understand W.O.W. Service Standards Concepts

Designed for all skill levels.

 

Communicate, Coordinate, & Collect
Keys for A Successful Dental Team
Lisa Marie Spradley, FAADOM
Sponsored by Patterson Dental

Daily front office duties should never take the place of focusing on the patient. Using the keys of the Front Desk Lady, allow your team more time to fully engage patients and build strong relationships to ensure patient retention and promote practice growth. Rediscover the art of exceptional patient care, and along the way find new ways to educate and motivate yourself and your team to be the best at what you do!
Course Objectives:

  • Develop skills to communicate with and engage patients in order to build relationships.
  • Create systems that coordinate tasks and maximize time management.
  • Learn to write “guides” that collect information and exceed the patient’s expectations.
  • Set goals to ensure success.

Designed for all skill levels.


Becoming Remarkable – Creating a Dental Practice Everyone Talks About
Fred Joyal
Sponsored by Futuredontics

In this interactive session, Fred Joyal, co-founder of 1-800-DENTIST, shares insights from his latest book, where he reveals how dental practices can adapt and thrive by understanding – and embracing – recent shifts in patient behavior, new technology, and the economy of the industry. All participants will receive a copy of his book “Becoming Remarkable” at the conclusion of the session.
Course Objectives:

  • Learn how to take a hard look at your practice to assess what’s working and adjust what’s not.
  • Understand the new economic realities dental practices can’t afford to ignore.
  • Find out what real patients say they want most from a dental practice.
  • Get the keys to building (and keeping) a 5-star team.

Designed for all skill levels.


HR Game Changers: The Rules You Need to Know if You’re Playing to Win
Paul Edwards
Sponsored by CEDR

As a high performance manager, you’re asked to do a LOT. From patient care and billing, to being your doctor’s right hand in, well, everything, you wear an impressive number of hats. Tack on managing your employees, and you’re beyond busy! You know you need to keep track of the new employment laws and HR trends, but it can be hard to know what to focus on or even where to begin. That’s where this course comes in.
Join Paul Edwards, CEO of CEDR Solutions, as he covers the biggest HR game changers from 2015 and 2016 that you need to know about, the critical policies you must get right in your employee handbook, and powerful strategies to limit your practice’s risk and liability. Recommended for the advanced office manager (and enthusiastic newbies!).

Designed for all skill levels.


Today's Most Effective Online Marketing Strategies
Tom Clark
Sponsored by Social Dental

This course will teach attendees how to engage their audience with the use of social media and sharing photos and videos. We’ll discuss the importance of celebrating your patients and sharing their dental successes online through social media. Attendees will take home professional social media tips and tricks to grow their practice. This is an essential course for modern day practices. 

Course Learning Objectives:

  • Discover creative ways to gain new patients, educate current patients, and create word of mouth referrals
  • Understand how to create relevant, fresh, and valuable content for your patients
  • Learn how to tell your practice’s story and drive positive reviews, new patients, and loyal patients in less than ten minutes a week

Designed for all skill levels.


3:00 – 3:15 PM
Travel Time
3:15 - 4:30 PM
In the Ballroom

Forum Live!
Facilitated by Teresa Duncan, MS, FAADOM

The nation's LARGEST live networking event for dental team leaders
Back by popular demand, the nation's LARGEST live networking event for dental practice administrators and business team members. You know the Member Forum as a place for you to seek answers, advice and friendship. Meet up IRL (that’s in real life!) with other conference attendees to discuss some of dentistry’s hottest topics. Take your time visiting the different Forum “groups” or make new friends in the “Open Forum” to concentrate on your tougher situations! Some of the most popular Forum groups are:

  • Moving to a paperless office
  • Employee motivation
  • Compliance
  • Hiring /firing scenarios
  • Insurance situations
  • Case presentations
  • Partnering w/ doc for success
  • Gossip & conflict resolution
  • Leading team meetings
  • Hygiene system management
4:30 - 5:00 PM
Chapter of the Year Award, Refer A Friend Winners & Daily Wrap Up Featuring Lorie Streeter
7:00 PM
Social Event GAME ON AADOM – The AADOM Blue & White Party

Social Event or dinner on your own



2016 Conference Sponsors

  • 
     Eaglesoft
  • 
     CareCredit
  • 
     Patterson
  • 
     CEDR
  • 
     Dentrix
  • 
     Futuredontics
  • 
     Henry Schein
  • Social
     Dental
Contact Us
AADOM Registration Headquarters
Email: info@aadomconference.com
Phone: (888) 570-0899
Hours: 9:00 am – 5:00 pm EST