KEYNOTE ADDRESS: YOU Management vs. Time Management
Colette Carlson, CSP
Click Here For Course Description
The truth is most dental managers and their teams need to produce more in less time with fewer resources, while staying positive and engaged. The reality is we are stressed out, tightly wound, and exhausted trying to meet and exceed expectations. We have the best intentions that seem to go out the window before lunch as we are constantly changing schedules, demands and priorities. It’s no longer about time management, it’s about YOU management. After Colette’s humorous program, you will walk away ready to make positive, long-lasting change the next day.
Laugh out loud and stress less as you learn how to:
Replace multi-Tasking with multi-Asking
Know when to let go or take control
Eliminate unrealistic expectations and speak your truth
Understanding ‘what to say’ and ‘how to say it’ is the first step toward practice success. Explore effective communication techniques for improving scheduling and reducing open time, increasing case acceptance, and fine-tuning financial arrangements. Poor communication can result in complications with patients and even team members. It may be simple to identify where we have difficulty communicating in the practice, but converting difficult situations into positive ones - that’s another story.
Learn protocols and systems for retraining the troublesome patient (including knowing when it’s time to release a patient from your care.) Discover how to recognize and resolve difficult situations with patients, insurance companies and even your own team members.
Develop effective verbal strategies for scheduling and reducing open time
Improve success with confirmation phone calls
Prevent cancellations and failed appointments
Establish written protocols to ensure effective implementation of systems
Determine when it’s time to release a patient – and how to do it
Identify hidden traits that provide clues to the motivation behind challenging behavior
RDHs are from Mars, Office Managers are from Venus
Heidi Arndt
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Who Should Attend: Management Teams of Large Practices, Group Practices, Multiple Location Practices
Managing the dental hygiene team can be very challenging. Managing multiple dental hygienists and multiple practices only increases that challenge.
The role of the office manager is crucial to the development and growth of the dental hygiene team, especially in the multiple providers and/or multiple office settings. With the right tools and a strong strategy, the office manager can help create a first-class dental hygiene team that is happy, motivated, and accountable; all while delivering exceptional patient care, service and a strong profit margin.
Course compliments of Patterson Dental Special Markets
Top 10 Management Tools
Lois Banta
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Explore the systems your office needs to track and maintain. Today’s manager needs proven strategies for growing a practice. This class is designed to identify strategies and systems to keep your finger on the pulse of the practice and address day to day concerns before they become major issues.
We will identify the top 10 must have systems that need to be in place to achieve optimal results:
Strategies to identify key systems for a successful practice
How to hire and train for great teams
How to choreograph the schedule for ultimate success
Tips on collecting monies quickly and effectively
Learn key strategies to grow your practice forward
Develop effective communication skills to assist patients in making informed decisions
Key factors to practice success beyond the practice skills focusing on leadership, customer service and continuing education
No Longer Lost in Translation
Terri Bradley
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Back by popular demand! Medical billing is a necessity now for more offices than ever before. Learn the basics to avoid audits and claim errors.
This course provides a comprehensive, step-by-step guide for dental staff who have little or no experience (or success) with medical coding for dental procedures. We will cover the procedures and topics most commonly associated with the medical coding dental offices need to use. Evaluation and management codes, x-rays, oral pathology, appliances, dentoalveolar, dental implants, and trauma related services will be discussed. The “CMS 1500” insurance claim forms will be completed using sample procedures that are encountered in dental offices.
No longer will CPT, HCPCS, and ICD-9 codes be unsolvable mysteries! With the ability to identify and interpret medical codes, participants will confidently bill medical insurance companies knowing payments will be forthcoming!
Course Learning Objectives:
How to properly complete a CMS-1500 claim for
How to locate, prioritize, and report medical diagnosis codes
How to select the appropriate evaluation and management (E&M) code
How to bill dental radiographs, extractions & implant-related services to medical plans
How to report TMJ orthotics, sleep apnea appliances and bruxguards to medical
The Language of Leadership
Colette Carlson, CSP
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Use your words to generate loyalty among your team members. Authentic leadership is a choice!
Ever wonder why some dental office managers naturally inspire action and cooperation? Colette Carlson invites you to hold up a mirror to examine if your thoughts, words and actions are in alignment. Effective leaders know the power of their words and understand that words alone do not generate allegiance and loyalty. A leader must be authentic and exhibit the behaviors conveyed in their message to maintain respect for their authority. Advance your communication style, increase your credibility, earn respect and gain support as a result of this fast-paced program loaded with heartfelt humor and powerful truths.
Your people are either your best competitive advantage or the red lights and speed bumps that slow you down and keep you spinning your wheels, unable to reach your goals. The reality is we now live and work in the fast lane of a Google world where real-time information is plentiful and feedback is instantaneous. Let’s shed some light on the risks and rewards of this new world so we recognize the shift and adjust our strategies for a navigating the expressway to both people and performance success.
Course objectives include learning how to:
Add rigor to the hiring process to improve the odds of hire right – the first time
Inspire great performance with a more creative, collaborative and innovative management style
Provide meaningful real-time performance feedback to develop your team
Protect your practice and yourself by understanding HR risks and legal obligations
Secrets for Today’s Time-Crunched Professional
Mridu Parikh
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With daily demands in a world of little time, limited resources and too much to do – you need a plan of action. Learn invaluable time-saving strategies to skyrocket your productivity, focus and communication. Discover how to conquer procrastination, tame the email beast and to create boundaries for your team to respect. Use technology to your advantage – make it work with you, not against you!
gain clarity on how to spend your time
increase your influence on your Team
have a fail proof system for capturing all your thoughts and to-do's
learn how to prioritize your work
eliminate fear that things will "fall through the cracks"
conquer procrastination
tame the email beast
learn how to create boundaries
use technology to work with you, not against you
Your Practice Voice: Rockstar Strategies for the Specialty Practice
Panel discussion moderated by Misty Absher Clark
VP of Creative Services at Jameson Management
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Henry Schein Dental Advanced Education Track Session
Creating a rockstar strategy for a specialty practice requires a multi-faceted program that reaches your best fans – both referring doctors and patients alike. Learn from various experts in the field about proven marketing methods to broaden your referral network, increase patient flow, and strengthen existing referral relationships.
Learning Objectives:
Discover how to create an effective marketing plan
Learn how to evaluate the best places to invest into your marketing
Understand the keys to tracking your marketing initiatives
Gain insight into how direct to patient marketing can grow your practice
Hear of ways to enhance referring relationships with general practices
Examine case studies
Smash the Status Quo
Ginny Hegarty, SPHR
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We know the wisdom of Einstein that taught doing the same thing over and over again and expecting a different result is the definition of insanity. Yet, staff meetings in most dental practices are still run in much the same way they were 10, 20, 30+ years ago, even as we continue to struggle to get our people on the proverbial “same page.”
It’s time to step outside of our ‘dentistry sandbox’ and embrace innovation and collaboration strategies from Corporate America. “Smash the Status Quo” is a refreshing approach to team development that will breathe new life into your team and your practice.
Course learning objectives include:
Stop the boredom! Introduce a few simple changes to your team meetings to gain commitment and create positive change
Conflict happens – learn strategies to lead a healthy debate that will make for a stronger, more effective and cohesive team
Debunk two widely held business strategies that are stifling your practice growth
How to incentivize your team with more than sweeter carrots & sharper sticks
From Corralling Cats to Leading Lions: Stop Nagging, Start Leading Ragan Hartman
Click Here For Course Description
This is an advanced business course for healthcare professionals, and includes everything you need to know about being a successful leader and business owner. Participants in this course will learn how to communicate more effectively with employees to have them become more proactive in their departments. Learn the secrets the pros use to motivate employees to provide outstanding service and create lasting camaraderie.
The Perfect Handoff
Stacy McCauley, RDH, MS
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Have you ever wished everyone in your office was on the same page with their clinical communication skills? Would you like more case acceptance and increased patient satisfaction, less stress and a greater collaborative team spirit? Thriving practices have mastered the art of the handoff. Achieving a high level of co-diagnosis starts with seamless communication between everyone in the office.
Stacy McCauley’s presentations offer a high-energy, workshop environment where attendees learn the skills necessary to implement communication strategies in their practices. Learn how patients listen and learn, factors that influence patient decision making, along with verbal skills do’s and don’ts.
Practice Administrator as Life Saver: The Top 5 Hassles and How to Beat Them Once and For All!
Debbie Castagna
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Most dentists are 100% comfortable at chairside, but they lose sleep over what to do about their numbers, how to motivate their team to peak performance, diffusing staff conflicts, holding employees accountable, and other non-clinical "hassles", because they lack the confidence and know-how to handle these situations. A Practice Administrator who “partners” with the dentist and is able to support in the management of the practice is something dentists dream of! Areas of focus:
Knowing your numbers -- and using them to realize the full potential of the practice.
Hiring the best staff – how to find the right people and bring out their best.
Doing performance appraisals – how a few minutes of feedback will result in a more productive employee.
Giving salary reviews – using as an occasion to motivate and get staff excited about their future with your practice.
Taking the drama out of tough team situations – and coming out a hero!
Debbie Castagna is excited to show you how to turn the Top 5 Hassles into opportunities to improve and grow the practice – and get better sleep immediately!
Your Practice Voice: Rockstar Strategies to Make Your Marketing Sing
Panel discussion moderated by Misty
Absher Clark
VP of Creative Services at Jameson Management
Click Here For Course Description
Henry Schein Dental Advanced Education Track Session
Picking a winner when it comes to your marketing presents many options in today’s marketplace! Hear from experts in the field about the trends that are working now, selecting your best message and how your team can enhance your presence with strategies and systems that work.
Learning Objectives:
Elicit fresh ideas for your audience
Discover specific strategies to enhance your current marketing plan
Understand the keys to tracking your marketing initiatives
Get results focused instead of activity driven
Examine case studies
Eyes Wide Open: A Dental Industry Update
Panelists: Terri Bradley, Teresa Duncan & Kevin Henry
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Join our panel as we discuss the direction in which our industry is headed. The speakers will focus on the biggest forces that impact our offices: insurance, workforce challenges and the rise of group practices. These experts will share their experiences and predictions so that you can better prepare your practice for what’s to come. A candid Q&A session will conclude this eye-opening session.
Learning objectives:
Understand how insurance networks are changing
Learn how both medical and dental diagnostic coding will affect you
Discuss the changing employee roles within the dental office
AADOM
proudly presents the 2015 Sponsored Educational Breakouts. These sessions are courses designed to educate the office manager on a product or topic chosen by the sponsor which may or may not include sponsor content.
Leadership in Action: Powerful Strategies for Effective Managers
Jennie McLaughlin, J.D.
Sponsored by CEDR
Click Here For Course Description
High performance managers have strategies in place to keep their team’s morale and accountability high in order to achieve success. But sometimes identifying which strategies will work best for you and your practice is easier said than done. That’s where this course comes in. Join us for an empowering presentation where we reveal how to activate your innate leadership potential, proven strategies for getting the most out of your team, and how you can multiply your own success tenfold.
Discover which innate leadership skills you already possess, and how to develop them further
Identify ways your leadership style can amplify the untapped talents of your team
Learn why and how the best leaders make everyone continually smarter
Panel Discussion: Your Dental Compliance Questions, Answered!
Julia MacGregor & Linda Harvey
Sponsored by Patterson Dental
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Consult with two industry experts as they address your questions and share best practices about OSHA and HIPAA regulations. Come with questions about social media and patient privacy, OSHA’s Hazard Communication standard, steps to take when preparing for an audit, or anything else compliance related. Leave with an action plan to avoid costly compliance mistakes at your practice!
Best practices and impending changes regarding OSHA and HIPAA regulations
Next steps for getting your practice on the right track when it comes to compliance
Learn about types of compliance solutions and services that are best for your practice
Life Hacks for Enlightened Leaders: How Successful Managers Start Their Day
Laura Edwards & Laura Hatch
Sponsored by OneMind Health
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Get Two Lauras for the Price of One - Lauras Rock!
In this fun and informative session, Laura Edwards, nutritionist and Marketing Director for OneMind Health, will share strategies for getting the very most out of your mornings. Laura Hatch, office manager and owner of Front Office rocks will outline the things you should do each and every day once you arrive to the office that can make your days productive and less stressful. Learn why what you do for yourself at home and at your office that can set up your workday for success.
Develop the belief that self-care strategies like sleep, meditation, exercise and nutrition are non-negotiable success factors
Learn how to prioritize to put YOU first in order to become a more effective leader
Gain knowledge of systems and technologies that help you get the most out of the time that you and your team spend at the practice
The Changing Role of the Dental Office Manager, 2015 National Dental Office Manager Survey Results
Fred Joyal
Sponsored by Futuredontics
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In this interactive session, Fred Joyal, founder of 1-800-DENTIST, shares the surprising results from our 2015 survey of over 1,000 dental office managers. This nationwide survey covered a range of topics including new patient scheduling, patient communications, practice marketing, social media and staffing. Find out how your practice stacks up against your peers and learn how to effect change in the areas most critical for practice success and growth. All participants will receive a copy of the full survey report.
See how your practice stacks up against your peers in areas like patient scheduling, practice marketing, social media, etc.
Find out the key things you can no longer afford not to do and how to do them
Learn tips for how to get the doctor on board for changes you know need to be made
HIPAA Hot Topics and Real-World HIPAA Q&A
Kelly McLendon, RHIA, CHPS
Sponsored by: Stericycle
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May we give a child's records to a non-custodial parent when the parents are divorced? Is it permissible to disclose PHI to a patient's spouse, who is the policyholder for the patient's dental coverage? When are we allowed to provide patient information to the medical examiner?
This educational session takes on the hottest topics in privacy and security breaking at the time of the 2015 Dental Managers Conference. Besides covering the latest news on OCR audits and guidance from the Office for Civil Rights, Federal Trade Commission, and other regulatory agencies, Kelly McLendon (RHIA, CHPS) will facilitate an open Question & Answer with attendees to help you deal with common scenarios and your everyday HIPAA privacy and security concerns. Bring your questions. Get answers!
Be a Rock Star…Build Your Practice With Paid For Dentistry
Lois Banta
Sponsored by CareCredit
Click Here For Course Description
If you’ve ever experienced the myriad of excuses when attempting financial arrangements for your patients, you know the frustrations! Dental offices have, for years, allowed our patients to control the negotiations regarding patient financing. It’s what we have done for over 50 years. In this lecture, I will help your office design appropriate financial arrangement guidelines taking into consideration 3rd party financing, insurance re-imbursement, and those wonderful cash paying patients. All dental offices are unique and should have available to them flexible payment plans to assist your patients accept their needed dentistry. We will uncover the mysteries surrounding this complex issue as well as designing “fool proof” financial policies.
What you will learn:
How to say…What you say
Establishing Systems and Protocols
When Patients Don’t Pay
A Team Effort-Roles in the Practice
Creative Financing
How I learned to Stop Stressing, Work Smarter and Love Patient Communications
Adam Lovill
Sponsored by: Lighthouse 360
Click Here For Course Description
It takes a lot more than most people realize to get patients in the chair. You’re talking to every patient to ensure they have their upcoming appointments on the calendar, answering questions about treatment plans and billing issues, and managing chart audits and the recall process. And that’s before the patient even walks in the door. There are so many other things you do every day to make sure there is a clear line of communication from the dental practice to the patient.
This session will show you how you can reduce stress and have more time to focus on what really matters—delivering exceptional patient service. Join Adam Lovill, Director of Client Services for Lighthouse, to learn strategies for saving time and better engaging with patients.
Course Learning Objectives:
How technology can help facilitate patient communication
Ways to reduce the chaos of broken and missed appointments
Strategies to improve the recall/reactivation system to keep your calendar booked and to grow your daily production numbers
Become a Dental Superhero
Jenn Stoll
Sponsored by :DentalPlans
Click Here For Course Description
You don’t need to be bitten by a radioactive spider, leap tall buildings or wear tights and a cape to be a superhero. In real life, dental office managers already embody the principles that the superheroes of our youth stood for – work tirelessly to ensure the safety and comfort of their citizens, with the knowledge that utter chaos would soon follow if they don’t do their job.
Join Jenn Stoll, CCO of :DentalPlans (the “Google of the Dental Industry”) as she shares unique research revealing the consumer mindset, as well as patient management strategies, online reputation management techniques, and cutting-edge solutions for office administrators and patients that will make your work life far less hectic (but still heroic) while keeping your patients coming back for more!
Through this course you will learn how to:
Assist uninsured and underinsured patients to get the care that they need, and complete their treatment plans.
Encourage positive referrals and grow the business with easy-to-use online tools
Leverage :DentalPlans unique consumer research to engage new, existing and inactive patients
Understand the business benefits that dental savings plans – sometimes known as discount dental plans – can bring to the practice.
Unleash your superpowers!
How to Generate New Patients Through Facebook and Social Media Marketing
Tom Clark
Sponsored by Social Dental
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Discover four essentials of running a successful social media marketing campaign and how to approach related issues such as HIPAA compliance, team engagement, postings and more. Find out why social media marketing is an essential aspect to patient retention and internal marketing.
With social media largely being driven by the sharing of photos & videos, it’s essential to understand patient consent and how to remain HIPAA compliant. It’s important to celebrate your patients and share their dental successes online through social media. Take home professional social media tips and tricks to grow your practice. An essential course for modern day managers.
Culture Club…it’s more than just an 80’s Band!
John Stamper & Megan Savransky
Sponsored by: The Dental Exchange
Click Here For Course Description
Create Positive Office Culture to Empower Your Team to Achieve YOUR Goals
If you’re a practice leader it’s your job to motivate and inspire your team to success. Performance reviews, the hiring process, and giving good feedback might be the first things on your mind, but there’s another factor that should rank right up there: team culture.
You as a manager can create this environment for your team. In this course you will learn how to:
Identify and leverage the instinctive strengths of individual team members to increase productivity, improve communication, maximize group effort, and minimize office drama.
Maximize employee potential so they want to achieve office and team goals
Analyze job requirements to create a Range of Success™ specific to the job and end the headache of guessing how well a prospective employee will perform, by rating each candidate on a scale from "A" to "F," and providing information on how the applicant will take action according to job requirements.
Techniques for hiring and keeping the right people.
Dominate Your Local
Market – 7 Marketing Strategies That Crush It
Shaun Buck
Sponsored by: Dental Marketing Pro
Click Here For Course Description
Did you know there are 11 dental offices for every Starbucks? Dentists are everywhere, and with more offices opening up all the time, your practice needs to have an edge. I’m going to cover 7 marketing strategies that will allow you to dominate your local market. These are not the same old, tired, generic strategies you've heard before. These are tactics you won’t hear or see anywhere else. Don’t miss this session if you are interested in getting new patients!<
Course Learning Objectives
Why Your Practice MUST Dominate Your Local Market In Order to Survive and Thrive
7 New Ideas to Get More Patients, Sell More to Existing Patients, and Maximize Your Referrals
The Easy Button for Marketing – How to Setup Your Marketing to Work on Autopilot and Simplify Your Life