OpenJaw: Revenue Transformation Through t-Retailing

By adopting a retailing mindset and embracing proven retailing strategies, travel companies will succeed at winning a greater share of their customers’ hearts and wallets. Supported by the latest industry data and starting from a single product proposition, this session will present delegates with a unique model that demonstrates the transformational impact of travel retailing.

Key Discussion Points:

• A step by step guide to travel retailing success 
  
• Building a revenue business case for travel retailing 
• Strategies for maximizing lifetime customer value and reducing costs

Exclusive Flight Attendant Session Part 1: Maximizing In-Flight Service

In this interactive session, Flight Attendants will have an opportunity to discuss best practices as well as any issues they experience throughout a flight cycle. This session will be dedicated to the usability and functionality of GuestLogix devices, software, and any obstructions currently in the way of maximizing their in-flight service. Flight Attendants will be able to share experiences with others who use the same platform and openly discuss ways to improve upon current processes and systems.

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Managing Global Payments in a Rapidly Evolving Landscape

The global payments landscape is changing at a rapid pace and its evolution will affect your near-term business operations. In this session, we will look at some of the newer payment options such as Apple Pay, Visa Checkout, and Bitcoin, which enable a plastic-free payment ecosystem. With onboard connectivity growing in leaps and bounds, we will discuss techniques for managing payments in a mixed connectivity environment, along with the options, benefits and risks of doing so. This session will also address solutions for smartphones and tablets, as well as payment capture options, security and compliance aspects.

Key Discussion Points:

• How card payments are processed today and payment trends of the near-term future
• The future of NFC – is it here to stay?
• A cardless payment ecosystem, tokenization and its benefits
• How to utilize mixed connectivity environments to maximize benefits and minimize risks
• Mobile payment solutions using smartphones and tablets
• EMV/Chip and PIN and the United States – what does it mean, where we are today, what is expected in October 2015 and beyond

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Strategies for Success from 2013 POSie Winners & Nominees

Hear from acclaimed winners and nominees of the 2013 POSie Awards, which are presented to industry innovators and pioneers in the realm of airline ancillary revenue. Previous nominees have demonstrated their ability to successfully launch new products and solutions as well as drive significant incremental revenue through the deployment of innovative retailing technology. This panel session provides an opportunity to learn directly from industry leaders and gain key takeaways that will help formulate your future ancillary revenue strategy.

Key Discussion Points:

• Learn how leaders in the industry have taken their thinking outside the box to improve in-flight revenue performance
• See first-hand how onboard sales can improve in tandem with improved passenger experiences
• Participate in open dialogue to hone in on their successes and the lessons each of the winners have learned over the years 

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OpenJaw: t-Retail Platform for Airlines

In this session, delegates will get a firsthand view of the t-Retail Platform that will help airlines better meet the needs of the modern consumer. Delegates will see the comprehensive ancillary catalog support, including support for bags, seats, airport- and flight-related products, such as meals, as well as branded fares and ancillary bundle support.

The t-Retail Platform future roadmap will be discussed, including NDC and indirect channel support. Key customer retailing success stories will be presented and a series of product demonstrations will showcase the power of the merchandising rules capability of the program.

This session is suitable for airlines & other online travel retailers.

Key Discussion Points:

• Product management of airline ancillaries (i.e. bags, seats, meals, lounge access) and high margin ground ancillaries (i.e. hotel, car, insurance, transfers, destination activities)
• Omni-channel travel retailing platform for data-driven merchandising of any travel product, from any supplier
• Merchandising business rules 

Exclusive Flight Attendant Session Part 2: A Day in the Life of Cabin Crew

A day in the life of cabin crew provides a forum for Flight Attendants to discuss the importance of maximizing the crew routine as well as the tools that drive an efficient and effective onboard performance, enabling them to be better, smarter, faster. Discussion topics will include the importance of passenger intelligence and personalization, the value of a paperless cabin and more.

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Personalize the Travel Experience & Boost Ancillary Revenue with Big Data

Implementing a customer-360 strategy – capturing as much data as possible about travellers into a single customer view – can allow operators to personalize the travel experience and supercharge ancillary revenue profits. Applications in the booking path, inside the cabin/coach and beyond will be discussed in this session.

Key Discussion Points:

• Strategies for harnessing information into a single customer view across all travel touch points
• How knowing as much as you can about your passenger can supercharge ancillary revenue profits
• Applications and benefits of travel experience personalization
• What can be done today and what will be possible tomorrow with big data in travel