2019 Insurance Times Claims Excellence Awards Categories

(Click here to download full category list and question bank)

 
Claims Product Solution of the Year Customer Care Solution of the Year
This award recognises a product solution that has enhanced and added value to a firm’s claims service.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2018] from an overall strategy that has successfully delivered a stand-out product or initiative.

This category is open to insurer, broker or service provider firms (across personal or commercial lines), that meet the above criteria.
  This award recognises companies that go the extra mile to ensure outstanding levels of customer care.

Entrants must be able to evidence success over the last 12 months [since January 2018) from a strategy that has reaped tangible benefits for both their customers and their business as a whole.

This category is open to insurer, broker and service provider firms that meet the criteria above
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Claims Service Solution of the Year Fraud Prevention Solution of the Year
This award recognises a service solution that has enhanced and added value to a firm’s claims service.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2018] from an overall strategy that has successfully delivered a stand-out service or initiative.

This category is open to insurer, broker or service provider firms (across personal or commercial lines), that meet the above criteria.
This award recognises companies that are leading the way in insurance fraud prevention.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2018] from a strategy that has successfully helped to identify and prevent fraudulent applicants and claimants.

This category is open to fraud or claims teams within insurer or broker firms that meet the criteria above.


 
Claims Start Up - NEW
Legal Partner of the Year
This category is open to all Claims start-ups (launched within the last three years) able to demonstrate that they have made a positive impact in the claims space.

Entrants should be able to demonstrate success in putting ideas into action.
Innovation and original business ideas will be looked upon favourably. Customer/client testimonials will also be welcome.
This award recognises a law firm that has made a demonstrable and positive difference to their insurance business partner/s claims handling, via the provision of stand-out legal services, products or advice.

Entrants must be able to evidence success over the last 12 months [since January 2018].



Claims Team of the Year Third Party Claims Management Team of the Year
This award recognises an outstanding claims team that has worked together to achieve positive outcomes for their organisation and/or customers and can demonstrate real impact.

Entrants must be able to evidence success over the last 12 months [since January 2018].

This award recognises any third party claims management team or loss adjustor that has worked together to achieve positive outcomes for their insurer or broker clients that have had a demonstrable impact.

Entrants must be able to evidence success over the last 12 months [since January 2018].