9. Saving Your Sanity Through Better Client Relations: How to Stop Apologizing, Say No Tactfully and Know When to Shut Up and Listen - CFC

Speaker


Description
Is work craziness creeping over into the rest of your life? You’re not alone. Having the confidence to take control of client relationships can improve all aspects of your life. In this session, you’ll learn communication tricks that make the process work more smoothly and not only improve client satisfaction, but prevent the schedule creep that affects the rest of your life. You’ll learn how to charge what you’re worth, and do so with confidence. You’ll also learn how to strategically use the word “no” to give yourself more authority and shift the balance of power out of the client’s favor.